QUESTIONAIRE

A study on “Factors influencing consumer behaviour for financing car purchase”

Respected Sir & Maam,

I am the Student of “Trident Academy Of Creative Technology” doing the survey on the topic
“Factors influencing consumer behaviour for financing car purchase in Toyota” for my academic
purpose only.Your response will be dealt with strict confidentiality. So kindly co-operate with
me in this regard.

Personal Details

Name :
Gender : Male [ ] Female [ ]
Age :
Qualification :
Contact No :
Marital Status :
Annual Income (Per Year) –
A.More than 2 lacs
B.More than 4 lacs
C.More than 6 lacs
D.More than 8 lacs
E. More than 10 lacs

Q1.Have you ever opted for a financing process earlier for an automobile purchase?

A.Yes
B. No

Q2.If yes, please specify the financial services from the institution you have opted for?( In
details)
_____________________________________________________

Q3. Why do you want to go for a car loan?

A. Easier way to purchase

B. Reduce financial burden
C. Better and easy equated monthly installments
D. Simple and smart way to own a car
Q4. What is the tenure of the car loan you need?(Tenure is basically known as time period
within which you can pay the loan).

A. 1-3 year
B. 3-5 year
C. 5-7 year

Q5. How much downpayment you want to put down?

A.Advisble percentage by the lending institution or bank.

B.More than advisable percentage
C.You want to go for a zero down payment process.(subject to availability)

Q6. Which of the following banking or lending institution you want to go for as per our
availability in Toyota?

A.SBI
B.ICICI
C.HDFC
D.Induslnd
E.IDBI

Q7. Please tick [ ] on the checklist of the mandatory document given below.
A. Identification proof [ ]
B.Passport size photograph [ ]
C. Proof of residence [ ]
D.Income Proof [ ]
E.Chequebook [ ]
F.Updated Passbook [ ]

Q8.Which mode of payment you want to go for paying your Down Payment?
A.Cash basis
B.Cheque basis
Q9.Would you like to suggest anything regarding the above financial procedure or if you want
to know anything regarding it , please ensure below
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Q10. Please rate our service,our staff behaviour,hospitality for a better customer experience
platform.
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor