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Brookfield Europe

Client:
Brookfield Europe
A Future-Proof CAFM Solution for a Modern
Peterborough Hospital (PFI contract) Healthcare Facility

Project:
To implement a CAFM (Computer Aided Facilities
Management) system to manage the service desk and
hard FM service delivery at the new, state-of-the art
Peterborough Hospital.
Objectives:
Centralization of reactive and planned maintenance
requests to support optimum service delivery.
Results:
Centralization of information, visibility of performance
and comprehensive, automated PFI concession
management.
One of the largest PFI (Public Finance Initiative) projects
undertaken within the NHS, the £335 million development of
the new Peterborough Hospital will deliver three NHS Trusts
(Peterborough and Stamford Hospitals NHS Foundation Trust,
Cambridgeshire and Peterborough Mental Health Trust and North
Peterborough Primary Care Trust) with state-of-the art facilities
designed to meet a wide range of healthcare needs.
The hospital is being constructed on the city’s existing Edith Cavell
Hospital site and will include 612 inpatient beds, an emergency
care centre, a high-tech diagnostics unit, women and children’s
unit, cancer unit, specialist rehabilitation unit, renal dialysis and a
multi-disciplinary training centre.
 CASE STUDY Brookfield Europe

Whilst the new hospital is being built, interim services imperative that we selected a technology partner
are being offered via 2 buildings, the Cavell Centre that understood our needs and could meet the
and the City Care Centre. Both facilities are demands of this contract effectively.”
already operational as part of the PFI project.
The 102-bed Cavell Centre provides adult “Through our Australian operation
acute and psychiatric intensive care, (Brookfield Multiplex) we have
services for older people and patients collaborated with Service Works on
with learning disabilities, and includes a number of successful PFI projects.
centralized dining, fitness, recreational This proven experience, combined
and staff facilities. Built on Edith Cavell with Service Works extensive expertise
Hospital site, the first phase of the Cavell in delivering software across the
Centre opened in November 2008 and the healthcare industry provided us with the
second phase in April 2009. The City Care reassurance that we needed when selecting
Centre opened in May 2009 and includes outpatient QFM.”
diagnostic and treatment centre, rehabilitation services
QFM was implemented at Peterborough Hospital in October
and a children’s care centre.
2008, initially to manage reactive maintenance requests within
Following project completion, the Edith Cavell Hospital site will the mental health unit at the Cavell Centre. Following a phased
become known as the Edith Cavell Healthcare Campus and the roll-out, QFM is now used to centralize and manage reactive and
existing Edith Cavell Hospital will be demolished. planned maintenance across all operational hospital buildings.
The system provides a centralized facilities helpdesk solution
across all sites, allowing staff in any location to log a job via
hh A Proven CAFM Solution QFM’s intuitive interface. Jobs are instantly assigned to the most

Peterborough Hospital is being built by Brookfield Construction

and facilities management services are being provided as
part of the PFI contract by Brookfield Services UK Limited.
Both organizations are within the Brookfield Europe group of
companies. The scope of the contract includes reactive and
planned maintenance for both hard and selected soft services
across all hospital buildings.

In parallel with the construction of the new hospital, the search

began for a new CAFM (Computer Aided Facilities Management)
system which could deliver a comprehensive solution to centralize
the management of all facilities operations. Maintenance for
the existing hospital had been controlled via a legacy system,
but the construction of the new PFI hospital demanded a new
solution which could handle the inherently complex demands of
PFI projects. A shortlist of 5 potential suppliers was identified and
following a comprehensive system review process, QFM from
Service Works was chosen. Martin Payne, Estates Director,
Healthcare Projects, at Brookfield explains:
appropriate in-house or, where applicable, external contractor
and closed upon completion. Planned preventative maintenance
and health and safety schedules are also managed through the
QFM system. Once construction of all three hospital buildings is
completed, the Trust’s central helpdesk will be based in the main
hospital site, and QFM will be installed there along with all other
infrastructure.

“Brookfield Europe is committed to delivering an optimum level

of service at the new Peterborough Hospital. It was therefore

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 CASE STUDY Brookfield Europe

hh Comprehensive PFI Performance

Reporting
With QFM in place, Brookfield Services are able to effectively
manage service delivery. QFM’s in-built PFI Payment Mechanism
functionality has been configured to exactly match the
parameters specific to the Peterborough Hospital PFI contract.
The performance data needed for the payment mechanism
calculation is seamlessly entered into QFM as part of the normal
daily helpdesk workflow activities.
Brookfield takes advantage of QFM Event Director, a strategic
management tool that delivers real-time event information via
a graphical interface. Event Director utilizes traffic light colour
coding to highlight deadlines and enable early identification of
potentially costly service failures. Events that are approaching
their deadline are highlighted in amber and those that are
overdue and highlighted in red. Martin Payne comments:
“QFM’s Event Director is a vital tool for us. It enables us to view
critical event progress via one graphical screen and monitor
service performance against the contractual PFI service level
agreements. Event Director instantly highlights potential failures,
allowing us to take remedial action and avoid incurring deduction
payments.”
Comprehensive event reporting enables Brookfield to see at
the touch of a button whether events were completed within the
required timeframe and if a failed event, details of the deduction
incurred. In the occurrence of an overdue event, QFM calculates
the service fee quickly and accurately. QFM’s PFI reporting
capabilities ensure that time sensitive reports can be efficiently
produced on demand, giving details of potential and actual
performance failures – information that would normally take days
or weeks to provide manually.

Looking Ahead

Brookfield Services is currently evaluating the possibility of extending

their usage of QFM, via QFM Mobile. This will enable Brookfield to
deploy the QFM system to field-based staff, allowing the instant dispatch
of jobs via a hand held device in real time. Contractors can then update
details of the job on their mobile device, reducing administrative load on
the helpdesk and providing a fully integrated helpdesk, mobile and PFI
concession management solution.

With less than a year until practical completion, Peterborough Hospital is

already providing a truly modern healthcare service for the community.
Martin Payne concludes: “Peterborough Hospital is a key project for
Brookfield. We see it as a flagship for future UK contracts and therefore we are keen to be as forward-thinking as possible.
Technology plays a vital role in our operations, and QFM is central in supporting optimum levels of service delivery at
Peterborough Hospital.

The beauty of QFM is its ability to mould to meet the unique demands of this comprehensive PFI scheme. The system is robust
and flexible and delivers a comprehensive tried and tested solution for facilities management. QFM has provided us with a
benchmark for future PFI projects and we look forward to continuing our successful relationship with Service Works during the
lifecycle of this and other projects.”

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info@swg.com
+1 905-332-2335