Eleanor Shaw

+44 (0) 7545223580 eleanor_shaw@icloud.com

23 Camberwell Grove SE5 8JA

I am friendly, dynamic, and outgoing professional with a wealth of diverse customer service experience, a proven
track record of exceptional people skills, and a fastidious eye for detail. I'm a fluent French speaker and a bookworm.

Experience

Retail Supervisor, Barbican Centre, London 2016-present

● solely responsible for managing shop floor, maintaining high floor standards, advising customers on
exhibitions, taking orders, being an ambassador for the arts centre, provided onsite training, monitored
multiple databases to keep track of all company inventory
Retail Assistant, Tate Modern, London
● Generating sales, managing shop floor, maintaining high floor standards, advising customers on exhibitions,
being an ambassador for the arts centre, answered customers' questions and addressed problems and
complaints in person and via phone, opened and closed the shop, including counting cash floats and
making bank deposits, maintained visually appealing and effective displays for the entire shop, offered
exceptional customer service to differentiate and promote the company brand
Retail Assistant, Royal Academy of Arts, London June 2016-present
● ambassadorship for the arts organization and providing advice and information about exhibitions, sales,
maintaining floor standards
Visitor Experience Assistant, Portsmouth Historic Dockyard June 2015-September 2015
● Writing copy for online literature, managing social media accounts, generating statistical reports on
customer feedback and managing surveys, processing sales and maintaining links with photographers
and external creatives, generating social content, editing hard-copy reports and literature, scheduling
content and monitoring social media accounts
Brand Representative, Abercrombie & Fitch, Paris October 2014-June 2015
● flagship store interacting with international customers
● focus on intensive customer service and personal shopping

Education

MA Music Theatre (Distinction), Royal Central School of Speech and Drama, 2016-2017

BA Hons (Oxon) Medieval and Modern Languages, First Class Honours, University of Oxford, 2012-
2016

Oaklands Catholic Sixth Form, 2010-2012

A Levels: English Literature (A*), Religious Studies (A*), French (A)

References available upon request