Training Program

Training Concentration: Communication

Audience: Young Audience Aged 18 – 30 years.

Trainer: Nouman Shafqat Date: 28th April 2019

Audience: You live in Pakistan, and you work in a local environment where English is the official
language when communicating with your teachers, business partners and colleagues who come from
diverse backgrounds. As you might know, different cultural backgrounds interfere with effective
communication. Also, verbal and non-verbal aspects influence your business relationships. In these
cases, it is important to be effective in your communication skills. This training focuses on the essence
of effective communication and helps you to improve your communication skills.

Training Outcomes:

 You understand the important of communication

 Your professional communication skills have improved

 You gave gained more insight in the effect of one's behaviour on other people

 You are able to clearly express your wishes and objections, while remaining respectful towards
the other party

 You show increased self-confidence in your communication with others

 You understand your personal pitfalls and you know how to avoid them

 You now understand how to influence difficult situations without imposing your own opinions
upon the other

 you know how to 'read' verbal as well as nonverbal communication in a multicultural

environment

Time
9:30 – 10:00  Trainer Introduction
 Participants’ Introduction
10:00 – 10:30  Activity 1: Ice Breaking
 Training Introduction
10:30 – 11:00  Effective communication: how does it work?
11:00 – 11:30 TEA
11:30 – 12:00  Listening in two way communication
12:00 – 12:30  Giving and receiving feedback
 Activity 2: Importance of Good Feedback
12:30 – 01:00  What lies beneath our interpretations: The iceberg model?
 Activity 3: Tagging People with Stereo typical names
01:00 – 01:30  Reflection on Activity 3 and way forward
 Introduction to Non-verbal communication
01:30 – 02:00 Refueling LUNCH
02:00 – 02:30 Refueling LUNCH
02:30 – 03:00  What is non-verbal communication?
  Why does non-vernal communication matter?
 Using non-verbal communication to our advantage in daily
situations
03:00 – 03:30  What are the barriers to communication?
 How to become more aware of the barriers to effective
communication around us?
03:30 – 04:00  Overcoming each barrier in the best possible manner
04:00 – 04:30 TEA
04:30 – 05:00  Communicating in difficult situations
 Important of Framing Arguments in the right context
 Activity 4: Communicating bad news in the best possible way
05:00 – 05:30  Reflection on the entire training
 Overview of key learning outcomes of the day
 Emphasize on being more aware when communicating