You are on page 1of 6

Security, Safety

Services…
SECURITY, SAFETY SERVICES
Important Phone Numbers
Dial 9, then the number:
POLICE/FIRE/AMBULANCE Call 911

Emergency Numbers
After Hours Medical Clinic 000-000-0000
Blue Cross 000-000-0000
CAA Road Service 000-000-0000
Chiropractic Emergency 000-000-0000
Dental Emergency 000-000-0000
Hospital Emergency 000-000-0000
Poison Control 000-000-0000

Hospitals
Hospital 1 000-000-0000
Hospital 2 000-000-0000

FIRE EMERGENCY
Locate the nearest Fire Exit on entering your room (see back of room door).
Locate alarms and extinguishers on your floor and review their instructions.
In the unlikely case of fire or upon hearing alarms:
a. Test the door for heat with the back of your hand before opening. If the door is cool, check the hall for smoke.
b. If smoke is present:
1. Close the door, call for help
2. Shut off the air conditioning
3. Place wet sheets and towels in cracks and vents around the doors
4. Remove drapes from windows
5. Fill bathtub with water to keep all fabric moistened
6. After completing the above steps, calmly proceed to the window so you will be visible
c. If the hallway is clear:
1. Walk calmly to nearest stairwell exit, located at the end of each hallway
2. Do not use elevators

d. Please remain calm at all times


SECURITY, SAFETY SERVICES
Fire Safety
Plan your Escape
Pre-Plan your Escape Route
• As soon as you check in, begin to plan your escape in case of fire. When you arrive at your room, take a few
moments to locate escape routes.
• Walk down the corridor and find the nearest and alternate exits or exit stairways.
• Count the doorways, turns in corridors and any other features between your room and the exits.
• Find the nearest fire alarm. Most frequently it will be located near the exit or stairwell door. Read the
instructions on how to use it.
• Review the Fire Emergency instructions posted on the inside of your suite or bedroom door.
• If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the
staircase please notify the Front Desk.

If a Fire Begins in your Room


• Leave your room and close the door behind you to keep smoke and flames out of the corridor. Sound the fire
alarm and leave the building via the nearest exit. Do Not Use The Elevators.

If you Hear the Fire Alarm


The fire alarm stages are as follows:
• If you hear an intermittent signal, stand by and prepare to leave the building.
• If you hear a continuous signal, leave the building by the nearest exit. Take your room keycard and close your
room door.
• Go to the door of your room. (If you are in bed and there is any evidence of smoke in the room, roll out of bed
and crawl to the door. Do Not Stand! Smoke and deadly gases may rise).
• Feel the door with the palm of your hand. If the door or the knob is hot, leave it shut (see section dealing with
securing your suite against smoke and gases). If the door is not hot, open it slowly, but be ready to close it
immediately if necessary.
• Check the hallway. If you can leave safely, take your room keycard with you, close the door behind you and
proceed to the nearest exit.
SECURITY, SAFETY SERVICES
If you Hear the Fire Alarm, continued
• If the nearest exit or stairway is blocked by smoke or fire, use the alternate route if one is clear (If it is blocked
by smoke or fire, return to your room and close the door). Proceed with care down to ground level. Hold onto
the handrail for stability while descending the stairs.

What to do if the Room Door is Hot or the Hall is Dense with Smoke
It may be safer to stay in your room. Here are some of the things you should do:
• Let someone know you are in the room. If the phone works, phone the switchboard.
• Soak towels and sheets to put around doors and cracks if smoke seeps in. Fill the bath tub with water. Use the
ice bucket to re-wet towels or door as necessary.

What you can do to Prevent Hotel Fires


Many hotel fires are caused by the careless disposal of smoking materials and by smoking in bed. Before leaving
your room or retiring, check sofas and chairs for smouldering butts and make sure all butts in ashtrays are completely
extinguished. Never empty ashtrays into waste baskets. Never smoke in bed. Do not use electrical appliances for
cooking or other purposes that are not provided with the room.

TRAVELLER SAFETY TIPS


1. Do not answer the door in a hotel room without verifying who it is. If a person claims to be an employee, call
the front desk and ask if someone from their staff is supposed to have access to your room and for what purpose.
2. When returning to your hotel late in the evening, use the main entrance of the hotel. Be observant and look
around before entering parking lots.
3. Close the door securely whenever you are in your room and use all of the locking devices provided.
4. Do not needlessly display guest room keys in public or carelessly leave them on restaurant tables, at the
swimming pool, or other places where they can be easily stolen.
5. Do not draw attention to yourself by displaying large amounts of cash or expensive jewellery.
6. Do not invite strangers to your room.
7. Place all valuables in the hotel safe deposit box.
8. Do not leave valuables in your vehicle.
SECURITY, SAFETY SERVICES
TRAVELLER SAFETY TIPS, continued
9. Check to see that any sliding glass doors or windows and any connecting room doors are locked.
10. If you are travelling with children, provide adult supervision at all times.
11. If you see any suspicious activity, please report your observations to the management.
12. Upon arrival, please notify the Front Desk if you require special evacuation assistance in the event of an
emergency.

You might also like