SAP Customer Success Story
Industrial Machinery and Components –
Elevators, Escalators, and Moving Walkway Systems
AT A GLANCE
Summary
Faced with an increasingly
complex training environment,
elevator manufacturer Schindler
Group deployed SAP® Learning
Solution to help manage its
extensive curriculum of course
offerings. The solution helped
the Lucerne, Switzerland–based
company transform training into
a revenue generator versus a
liability.
Web Site
www.schindler.com
Key Challenges
•Enhance employee performance
via training
•Ensure company’s competitive
edge
Project Objectives
• Integrate a wide range of training
offerings, including competency
and IT solution training, into a
single environment
• Improve utilization of SAP
solutions to increase return
on investment
Solution and Services
SAP Learning Solution
Why SAP Solution
•Provides a comprehensive
platform that integrates business
and learning
•Offers a powerful, intuitive
learning portal
•Provides back-office functionality
and strong analytical tools
Implementation Highlight
Currently used by 8,000 employ-
ees in 4 countries, with ongoing
deployment that will eventually
include all 40,000 Schindler
employees
Key Benefits
•Ability to monitor training
activities and analyze their effect
on business performance
•More efficient and effective
knowledge transfer
•Reduced training costs
•Flexibility to quickly offer
hundreds of different training
courses worldwide
•Ability to offer different training
models (blended learning) using
1 learning platform
•Personalized learning
•Time savings
Implementation Partner
SAP Consulting organization
Existing Environment
mySAP™ Business Suite family
of business solutions
Hardware
HP
Operating System
•UNIX
•Microsoft Windows
“. . . our management is better able to monitor the
entire range of training operations and analyze their
effect on business performance. In fact, training is no
longer a resource-consuming liability – we now have
more time to focus to our core business.”
Rudolf Fischer, Executive Vice President, Schindler Group
SCHINDLER
Elevating Global Training with SAP® Learning
Solution
As one of the world’s largest and oldest manufacturers of eleva-
tors, escalators, and moving walkway systems, Schindler has
installed hundreds of thousands of these mechanically complex
“people movers” around the globe. Today, Schindler systems
move more than 700 million people every day. Designed
for reliability and long life, Schindler products often serve
customers for decades – a definite source of pride for the
Lucerne, Switzerland–based company. “There are even Schindler
elevators that we installed more than 70 years ago that are still
going strong,” says Rudolf Fischer, executive vice president of
Schindler.
“However,” he goes on to explain, “our technicians must be
able to install a new state-of-the-art escalator today and repair
a vintage elevator tomorrow.” And this presents an enormous
challenge in terms of training. “Transferring that knowledge in
an effective way is a challenge,” says Fischer, who is also a member
of the company’s HR corporate management committee.
With installations around the world, in settings ranging from
private office buildings to shopping malls and airports, Schindler
must deliver a vast array of training programs to its technicians.
“Technicians have to know how to handle every installation and
service situation in any language and any culture. They also must
learn about new methods and processes. So, we offer hundreds of
training courses worldwide.” Schindler, which uses the mySAP™
Business Suite family of business solutions, also wants to ensure
that its employees are using the software in the most effective
manner possible.
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The Path to SAP – One Vendor for All Needs An Enabling Force
Since its inception in 1874, Schindler has been on a path of steady Today, SAP Learning Solution provides Schindler with a seamless
expansion. By the end of the 20th century, its employee base and comprehensive learning environment that integrates educa-
had grown to around 40,000 people, half of whom are located in tion and business processes. Two outside vendors helped develop
western Europe. As the company continued developing new the customized e-learning content. Interwise – a global developer
products and expanding its operations, it realized the need for of live e-learning products – helped design virtual classroom
standardized IT and chose SAP® software to run its business. It training and tutoring.
subsequently realized the need for a comprehensive training
platform and chose SAP Learning Solution to deliver training – Schindler can now easily deploy and schedule training classes
a critical factor for continued success, according to Fischer. and execute group training sessions throughout the globe and
deliver individual Web-based or computer-based training. In the
The company selected SAP Learning Solution for various near future, it will offer personalized tutoring and field training.
reasons: First, Schindler needed a solution that would enable
an effective learning environment for short-term training of With SAP Learning Solution, Schindler has gained greater
numerous employees and support classroom training. “We also control over its training processes and has minimized the effort
needed a solution that would accommodate training in the required to customize and maintain a global matrix of learning
long term; a platform that would support all training models, offerings. As a result, the company expects to reduce the cost
scenario-based learning, learning at home and on the road, and of deploying and maintaining training curriculum.
even individual tutors – whatever worked for a given situation.
We needed one vendor to satisfy both these needs.” Schindler has also realized the business benefits associated
with better training. “Our field people are able to use our SAP
In addition, Schindler wanted to be able to maintain its learning solutions more effectively, which in turn improves their job
and training platform in a single system and be able to easily performance. Last but not least, our management is better able
personalize offerings according to country, language, job to monitor the entire range of training operations and analyze
description, and so on. “We needed an integrated system to their effect on business performance,” says Fischer. “In fact,
ensure consistency, yet we needed a certain degree of flexibility,” training is no longer a resource-consuming liability – we now
says Fischer. This way, the company could adapt global templates have more time to focus to our core business.”
when necessary.

50 079 386 (06/05)

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