Professional Documents
Culture Documents
Table of Contents
Introduction...........................................................................................................3
Superheroes at Work...........................................................................................8
Make the best use of your employees.........................................................................................................8
Handling superheroes.....................................................................................................................................8
A team effort......................................................................................................................................................9
Leader’s guide for motivating people..........................................................................................................9
Delivering results: 7 steps..............................................................................................................................11
Sharing goals builds connections................................................................................................................13
Staying Engaged..................................................................................................14
Employee engagement on all levels............................................................................................................14
What to do?......................................................................................................................................................15
Collaboration makes a great leader............................................................................................................15
Advantages of collaboration.........................................................................................................................15
Leader’s responsibility...................................................................................................................................16
The best are online.........................................................................................................................................16
Habit of reporting...........................................................................................................................................16
How to get employees to buy-in?................................................................................................................17
The main reasons for reporting...................................................................................................................17
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Leader’s Guide: Building High-Performing Teams 3
Great leaders are almost always great simplifiers, who can cut through argument,
debate, and doubt to offer a solution everybody can understand.”
– Colin Powell
Introduction
Everybody loves magicians. At first glance leadership seems like magic as well. There seem
to be so many unknowns. Some say it's more like art than science. That’s not true.
When I started my first company 22 years ago, I was not an ideal leader. Like many, I felt
there were no rules on how to act. Learning only from your own mistakes is how many
first-time managers get started. You're thrown into deep water and you either drown or
swim to shore.
What many people don't know is that a lot of magic is based on rules. There are best prac-
tices, common procedures to follow, acts that everyone replicates, and processes every
magician knows.
It's the same with great leadership. 80% of it is following common methodology that have
been proven to work. No need to reinvent the wheel. Why not learn from things that are
guaranteed to work? Why not act like other great leaders do?
Now decades later, as a serial entrepreneur and a leader of teams both small and large I
know it is possible to become a good leader quickly. Just do things that are proven to give
results.
In this book we share lessons learned from working with thousands of companies on all
continents. The leadership lessons here first describe what makes a great team. We then
follow on with building a true team of superheroes. There are also very practical guide-
lines you can implement as tools in your company today.
by Jüri Kaljundi,
CEO and Co-Founder of Weekdone
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Leader’s Guide: Building High-Performing Teams 4
”All of our employees are eager to use tools that enable accomplishing goals and
push the company into even greater heights,”
Henry Mason, TrendWatching
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Leader’s Guide: Building High-Performing Teams 5
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Leader’s Guide: Building High-Performing Teams 6
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Leader’s Guide: Building High-Performing Teams 7
groups. The laboratory used a call center Build your high performers.
for their study and asked the manager to There are a lot of studies that have
make the employees take a coffee break found a positive correlation between
at the same time. That little tweak in- self-esteem and work performance. To
creased the overall efficiency by 8% and put it simply, employees who know that
20% in the worst-performing teams. As a they’re valued, work better.
team leader, make sure you create com-
munication opportunities for your team Employee feedback and recognition mat-
outside the formal environment. ters and is an important part in evolving
EXAMPLE: A call center manager made the your employees into a team of super-
employees have a coffee break at the same heros.
time (8% efficiency increase overall, 20%
increase in worst-performing teams We live in a fast-paced world, where
TIP: It is important to make your employees being effective and self improvement is
feel they are a part of a larger whole. Let essential. A by-product of this particular
them believe they are changing the world, approach is our excessive focus on per-
and maybe one day they will. Don’t be too sonal weaknesses.
vague in your objectives.
Instead of always harping on our
shortcomings, let’s give praise to our
strengths and effort we bring daily into
High performers are the routine of the concrete jungle. In
Superheroes. every company and team, there are
talented and hardworking people who
In a lot of industries, high performers don’t get the credit they deserve.
have become so rare, they can be con- TIP: Let’s give praise to our strengths and
sidered superheroes. They are rare but effort we bring daily into the routine of the
when you have them, you’re invincible. concrete jungle.
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Leader’s Guide: Building High-Performing Teams 8
Weekdone is one of the maps or compasses I use to determine where I should focus
my time to help the team and company be successful.”
Lyle Stevens, Co-founder and CEO of Mavrck.
Superheroes at Work
Make the best use of your
employees.
Handling superheroes.
To get the best result in your team or a
company, it’s important to make sure Of course, people must do the work
each employee has a chance to use their they are paid to do. But at the same
superpowers, at work. time a good manager finds out what the
employees are best at and encourages
The superhero known as Professor X them to develop those skills. The idea
was really good at it. When leading the is similar to Google’s famous "20% side
X-Men, he made sure that these mutants project time" but it should probably not
with different destructive skills managed be so extreme.
to get the work done. He even got Wol-
verine to cooperate, most of the time. You don’t have to give employees unlim-
ited alone time and their personal devel-
That required some shrewd leadership. opment should always be evaluated. You
don’t want to be the manager who let’s
The principle is ”let people do, what they employees create the Ultron.
do best” and don’t be too stuck in the
exact tasks the position requires. Yet, making sure your employees de-
TIP: Let people do, what they do best. velop their superpowers and and how to
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Leader’s Guide: Building High-Performing Teams 9
use these superpowers for your compa- what the team wants to achieve. The
ny is something every manager should manager must sometimes also be a little
do. manipulative but not so much that he al-
ienates employees. Make sure you know
Superheroes empower the belief that we what everyone’s doing, how their ac-
can be more, do more and achieve more tions contributes to the vision, and give
than ordinary people usually do. The feedback. This way employees will know
popularity of Superheroes shows that what's going on.
most people can at some level connect
with deeply flawed characters that use Make sure everyone knows the
each ability they have to do great things overall goal.
and live full lives. It’s important for a leader to communi-
cate team and company goals to eve-
ryone in the team, so they know where
they must go.
A team effort.
Only when the goals are clear and peo-
Although a single Superhero is cool, a ple want to accomplish them, can em-
group of Superheroes is a lot cooler. ployees do great things as a team.
Of course, it wouldn’t be a good story attention from leaders 63% pay raise 52%
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Leader’s Guide: Building High-Performing Teams 10
Only 40% of employees are well informed of Low engagement makes people quit and
their company’s goals, strategy, and tactics find new jobs, it makes them sit at their
desks and daydream, and it leaves a bad
Step 3. More responsibility impression on your customers and busi-
ness partners.
Give more demanding tasks TIP: A low level of engagement turns into a
Give the freedom to decide for themselves
Offer opportunities for their suggestions monetary loss each year and costs compa-
Study found: The harder a project is, the nies billions.
prouder we feel of it
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Leader’s Guide: Building High-Performing Teams 11
means you don’t have to spend a lot of texts, or infographics and choose which
money on training new talent each year. medium works best for you.
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Leader’s Guide: Building High-Performing Teams 12
on their strengths. In addition, people One of the key parts of achieving your
feel good doing tasks that they are good goals is repetition and a system that
at and most importantly they perform helps to keep the work process going. In
better. Make sure you know your team's the beginning I already emphasized the
strengths and assign tasks accordingly. importance of goals and the best meth-
odology for that is Objectives and Key
Step #3 Sharing and generating Results – OKRs. It is used by the likes of
ideas. Google, LinkedIn, Sears, Twitter, Zynga,
and thousands of others. Using a goal
setting and tracking method helps peo-
ple to start moving towards important
goals, rather than small unimportant
tasks. On the other hand, employees
love it for the clarity of knowing what’s
expected from them.
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Leader’s Guide: Building High-Performing Teams 13
over the hump. This can be done in a On the previous step we briefly touched
online status update format or by talking on the emotional side of a delivering
to your team members individually. results and there is one last thing lead-
ers should not forget: giving your team
Step #6 Encourage and members feedback and recognition.
motivate. These two elements are known to moti-
vate people more than money. In addi-
tion, regular feedback makes your peo-
ple twice as happy and makes sure they
are engaged.
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Leader’s Guide: Building High-Performing Teams 14
”Weekdone reminds you to report every end of the week, which creates a good
rhythm and eventually it becomes a habit.”
-Toby Young, CTO of Ebury
Staying Engaged
Employee engagement on Engagement is more than job satisfac-
all levels. tion or happiness at work. An engaged
worker has an attachment to his job
Everyone knows by now that having an and that lets him do it a lot better. If
engaged workforce has many benefits. we speak about the tough competition
However, Gallup.com shows that the rate in the global market, then this job at-
of employee engagement in US has pla- tachment is what’s giving those 30% of
teaued at around 30%. This means that companies a strong edge.
about 70% of companies are not enjoy-
ing the fruits of engagement and that There are 3 key factors that drive en-
needs to change. gagement:
• Relationship with direct manager
A study, carried out in 106 countries • Belief in senior leadership
shows that today, employee engagement • Pride in working for the company
and corporate-culture are the most criti-
cal challenges for a company. About 50% We can see that engagement is some-
of the participants said that these issues thing that only leaders can bring to their
are very important, doubling the num- company. It’s the job of management
ber from the previous year. It’s a good to make sure everyone working under
sign to see, as this means that more them feels engaged. For that a manager
leaders around the globe are acknowl- needs good communication skills and
edging engagement as an issue. must be engaged in his work.
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Leader’s Guide: Building High-Performing Teams 15
Managers in general are no more en- shared environment which increases the
gaged than their team members. 35% feeling of togetherness with everyone.
of managers feel engaged in their work
and this is probably the main reason
engagement remains an issue. Although
managers are often required to do a lot Collaboration makes a
of individual work and their superiors great leader.
trust them, they still need attention from
senior leadership. Engagement must be As John Ritchie said in Business Matters:
tackled on all levels of a company. If the ”Effective internal communication helps
leadership engages managers working ensure that all members of the organiza-
under them, there is a better chance that tion are working collaboratively towards
managers can do their jobs better. a common goal.” The key word is ”col-
laboration.” While a lot of team members
may know what their job description is,
they must also understand why it mat-
What to do? ters to the company. That is the reason
why they must share their work and
The first thing to do is to get an overview ideas with co-workers and managers.
of what’s going on. Talk to everyone
directly working for you, find out what
they think and want. What troubles
them? If you know their problems, you Advantages of
can help them. Make sure you have collaboration.
extra time every week for talking and
listening. Collaboration has many advantages over
the ”doing it yourself” style of manage-
Of course, it’s not possible to have ment:
water-cooler chats with everyone if you
have a bigger team. In here you need • You can share your ideas for feed-
some technological solution to keep back. Everybody knows that ”two
track of everyone. Technology enable heads are better than one”. Sharing
us to receive information faster and in your ideas with your team gives you
greater quantities. We can completely feedback and new ideas. As there
ignore geographical barriers thanks to are always more than one way to
weekly video conferences or private do things, you’ll discover that your
company networks. The data we share coworkers and employees can some-
with each other and our teams is also times save you from a dead end.
not limited by medium: instead of a writ-
ten report we can use pictures or videos • You are forced to stop and think
that can be played on mobiles or tablets. about what you’re doing. As you
Yes, a picture of a cat, sent to your team, have to explain your ideas to others,
is a form of engagement. It creates a you must give those ideas a voice.
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Leader’s Guide: Building High-Performing Teams 16
Something that sounds good in our providing their manager with an over-
minds, might have flaws you won’t view, all employees can see what others
see before speaking them aloud. have done, and how their work furthers
the company’s long-term goals.
• You won’t hit the a wall so easily.
Especially when doing creative work,
it’s easy to get stuck. Collaborating
and brainstorming with others helps The best are online.
you.
Today the best tools for collaboration
Helen Keller has so elegantly said: ”Alone are online. The internet offers fast and
we can do so little; together we can do easy solutions and lets us do our work
so much.” on the go. We can participate in col-
laboration activities from our iPhones or
tablets. Using these modern tools makes
all internal communication tasks (includ-
Leader’s responsibility. ing review process) more acceptable for
younger generations who are used to
As Harvard Business Review has found spending most of the time online.
out: ”Collaboration doesn’t just occur
by getting people together. You need to Online collaboration tools help to change
trigger it.” internal communication from an ”an-
noying review system” into a fun game
A lot of people don’t like to be reviewed. running in the background. There are
To some articipating in internal com- many perks you can implement here, like
munications may feel like being judged. achievements, leaderboards, and point
Leader’s job is to create a culture where systems.
constant review is not something to
be afraid of but a normal routine that
doesn’t affect everyday mood or task
completion. Habit of reporting.
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Leader’s Guide: Building High-Performing Teams 17
software like Weekdone. It makes sure manager and other team members
team members fill in their reports and eliminates all the pointless status update
that reporting becomes a weekly habit. emails and meetings. You will save time
from by not having to explain what you
are doing and can concentrate on the
important part of your work.
How to get employees to
buy-in? It will help your superiors to
appreciate your work.
An issue that often arises is that employ- Status reports help you to communicate
ees don’t understand how filing a sta- with your busy boss. In addition, you
tus report helps them personally. For a can suggest improvements and get help
leader it’s fairly obvious: when you have a problem. What's more,
you can get that valuable feedback and
• You quickly know what’s going on praise.
and get invaluable insights from your
team It is easy.
The most effective and simple method
• You can make fact-based decisions for reporting is PPP – Progress, Plans,
and proactively apply corrective Problems. This methodology is used by
measures the likes of Skype, Ebay and Facebook. It
is as easy as ABC.
• You can guide your people by giving
insightful feedback • Progress: list your accomplishments,
finished items, and closed tasks for
the reporting period.
The main reasons for • Plans: weekly key tasks and short-
reporting. term objectives for the next report-
ing period. These should become
You are more efficient and Progress next week.
better at your job.
At Weekdone we have a rule not to list • Problems: share what challenges you
more than 5-7 plans per week. That's encountered during the reporting
also the PPP best practice. This approach period. Here you will include items
helps you prioritize and focus on the that you are stuck on and can't be fin-
tasks that matters the most. Secondly, ished. Problems often need help from
since the reports are transparent they someone else, not just you.
hold you accountable and make sure you
are focusing on progress. To conclude, if you want to create a habit
of reporting in your team, we urge you to
You save time. test out Weekdone. It makes the whole
Having the reports in front of your reporting process easy and automatic.
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Leader’s Guide: Building High-Performing Teams 18
”Without Weekdone, it would be very hard for us to manage our objectives, so I con-
sider it to be highly valuable for us.”
- Toby Young, CTO of Zlien
We hope you found this book helpful and you are ready to go out and make a difference.
To make sure your team has clear goals and a strong synergy, try out Weekdone.
Implementing Weekdone is instant. Just sign up for our free trial at weekdone.com, invite
employees, and you’re all done. In less than a week, you will get your first structured em-
ployee progress report via e-mail from your people, one that you can quickly give feed-
back on. Go and make your people more valuable at work.
Get our app to be always up-to-date with your team status wherever you are. On iPhone,
iPad, and Android.
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