Professional Documents
Culture Documents
ON
ASKARI BANK
6th Road, Satellite Town Rawalpindi.
Submitted By:
Ali
Supervised By:
“If oceans are contrived into ink to write qualities of my creator. Then the whole oceans would be
“Shall I tell you a thing, by which you can attain good in this world and here after? Remember it is
the company of those, who remember and glorify ALLAH, day and night”.
I acknowledge director QASMS Mr. G.S.K.Niazi and my supervisor Mr. Nauman Shafi for being a
continuous source of my inspiration and motivation during this whole period. It is because of their
efforts that I am able to accomplish this task efficiently. I also want to acknowledge all my teachers
and peers.
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CERTIFICATE
EXECUTIVE SUMMARY
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Quaid-i-Azam school of management sciences offers masters degree in business administration.
They are giving very useful and best education and offering specialization in marketing
important program is six to eight weeks internship with any recognized institution to improve
I decided to take up Askari bank Limited for my internship because it is a competing bank nowadays
This report is about my internship that I have undergone at Askari bank Limited Rawalpindi Branch
dated 19 July to 29 August 2010. This course of internship proved fruitful in improving my skills
On the very first day of my internship I reported to operation manager Mr Irfan Malik. He gave me
small introduction of the bank and introduced me to the staff of the bank. Every internee is rotated
among the bank’s department and so was I. This rotation is done in order to have general concept
regarding bank’s functions, operations and policies. The stay in department is usually a week in this
rotation. I have learned more about the basic banking, credits department and have given below the
Table of Contents
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ACKNOWLEDGEMENTS..................................................................................................................II
CERTIFICATE....................................................................................................................................III
EXECUTIVE SUMMARY.................................................................................................................IV
2 Work description.............................................................................................................................5
3 SWOT Analysis...............................................................................................................................8
3.1 Strengths..................................................................................................................................8
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3.1.1 ONLINE SYSTEM..........................................................................................................8
3.2 Weaknesses:............................................................................................................................8
3.3 Opportunities...........................................................................................................................9
3.4 Threats.....................................................................................................................................9
3.4.1 COMPETITORS..............................................................................................................9
4.1 RECOMMENDATIONS:-....................................................................................................11
4.2 CONCLUSION:-..................................................................................................................12
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CHAPTER # 1 INTRODUCTION OF THE ORGANIZATION
Askari Commercial Bank was listed as public limited on October 9, 1991. Registered under Banking
Companies Ordinance, 1962 Askari Bank is engaged in the business of banking. The Bank is listed
Askari Bank has nation-wide existence of 226 branches and sub-branches. It has 4173 online ATM’s
covering all major cities in Pakistan. As on December 31, 2009, the bank had equity of PKR 14
“To be one of the leading business houses employing best business practices” (Askari Bank, 2009).
“To be the leading private sector bank in Pakistan with an international presence, delivering quality
service through innovative technology and effective human resource management in a modern and
standards, while providing enhanced value to all our stake-holders, and contributing to society”
Corporate Banking
Investment Banking
Consumer Banking
Offshore Banking
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Commercial Banking
Agriculture Banking
All types of deposit accounts are opened in this department. It is main department of the bank
because this department acts as the front desk office of a bank. Askari bank offers following types of
Current Account.
Saving Account.
Notice Deposit.
Term Deposit
In AKBL Rawalpindi Mr. Imraan Lateef is operating the account opening department along with
The function of this department is to transfer money of the customers from one place to another with
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Pay Slip
Telegraph Transfer
July 2010).
All the physical cash transactions take place in this department therefore it is the most sensitive
July 2010).
Exports
This department deals in issuing the ATM-CARDS, term deposits and Askari bachat certificate.
ATM-CARDS are only issued to account holder. (Miss Nabeela personal communication, 15 July
2010).
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1.3.6 CREDIT DEPARTMENT
The main business of any bank is to provide loans to the customers and then earn interest. This
department deals with this function of the bank. (Miss Nabeela personal communication, 15 July
2010).
Accounts department of the Askari bank not only serve as an accountant but also as an auditor of the
bank. It deals and checks the accounts of the bank. (Miss Nabeela personal communication, 15 July
2010).
The main function of this department is to accept transfer delivery and clearing cheque from the
customers of the branch and arrange their collections hence this department works closely with
2 Work description
As per the chance given to gain hand on experience and practical exposure, a 6 weeks internship was
done in Askari Bank Ltd, 6th road Branch, Rawalpindi. In these six weeks, it was the prime priority
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to gain as much knowledge as possible about the working of the bank. I started my internship from
"General Banking" in the first week at the Bank. The General banking is basically divided into the
Account opening
Clearing
Term deposit
Cash department
Although the procedure of opening an account in a bank is a quite complicated job but I am going to
tell you only the basic necessities for opening the account, which are as follows:
Introduction
Personal data
Details of dealing with other banks. These are some of the basic requirements for opening the
account.
Then I was shifted to the TDR (Term Deposits Receipts) department. It was again a good experience
to work with the officer here. First of all he told me about the basics of the TDR. Deposit is lifeblood
of a commercial bank. The main function of a commercial bank is to channelize the saving from the
savers to the ultimate users of the funds. This process of collecting saving is called "deposit
mobilization". Deposits are of two types one is the demand deposit and the other one is time deposit
(these have been explained in detail in the "department" portion). As the name signifies the demand
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deposit is payable on demand so no interest or benefit is given on such deposits but the time deposit
is a kind of deposit, which gives you a benefit in terms of cash. Most of the people who have surplus
money with them especially the landlords deposit their money in such accounts. Term deposits are
In the fourth week of internship I was transferred to the "Remittances department". I met there with a
quite sophisticated personality, she tells me about the issuance, procedure and the entries of the
I worked three days in accounts department but as it is a confidential department so they did not give
me enough information regarding their working. First day I sorted out the cheques of ACBL with
the help of the serial number and the nature of the account and arrange them in sequence. After that i
checked the activity which contains the title of the cheque, amount, date etc. Accounts department
maintains the record of expenses of all the departments. It is the backbone of ACBL On the next day
Is worked in the mail dispatch section, the person appointed here asked me to arrange the letters and
to write the mailing address on the envelopes and then to put the letters into the envelops. It was an
interesting job but, the single thing which I learned from here was that, I learnt by heart the
addresses of many branches of the ACBL. On the following day I repeated the same job and did
nothing else.
I worked two days in ATM department. The branch network is corrected on-line real time and its
customers have access to off-sites as well as on-site ATMs all over Pakistan. For ATM cards first the
customer open account in the bank after that he/ she fills the application form for the ATM. the Head
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office send a ATM cards in a ATM department but pin codes are sent in other department. So in this
way the customer gates his/ her ATM cards.ATM means "24 hours services" the customers get
money at any time at any place. The branch has no authority to held the machine, if it is not working;
In the last week I was shifted to the "foreign exchange" department. For the first three days I worked
there but in the last three days I was shifted again to the account-opening department due to the
absence of one of the Account opening officer. Therefore I was sent back to the account-opening
department.
The term "foreign exchange" is used to denote either a foreign currency or the rate at which one
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CHAPTER # 3 ANALYSIS OF THE ORGANIZATION
3 SWOT Analysis
SWOT analysis is a process to identify where we are strong and where we are weak, where we
SWOT (Strengths, Weaknesses, Opportunities & Threats) analysis of AKBL are described below:
3.1 Strengths
3.1.1 ONLINE SYSTEM
AKBL has got a well-developed online system in most of its branches. Remittance department is
working very efficiently in transferring the funds of people due to this system.
Retail Banking
Agriculture Banking
3.2 Weaknesses:
3.2.1 LESS NUMBER OF BRANCHES
AKBL has lesser number of branches as compared to other banks. Due to this problem, army officers
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3.2.2 MISS MANAGEMENT
Miss management in time and working capacity is an obvious weakness of the branch. Due to
overloaded work, there are no deadlines to complete a task and employees generally have to face late
hours sitting. This late hour’s sittings make them annoyed and decrease their working efficiency.
As the majority of the workforce consists of young professional, they lack in their experience. And
sometimes lack of experience becomes a hurdle while serving to the customers. It is the point where
they feel difficulty while competing the other bank, which have a very experienced workforce.
3.3 Opportunities
3.3.1 IMPROVED TECHNOLOGY
Govt. is taking very bold steps to promote IT in Pakistan. AKBL has an opportunity to improve its
technology.
The increase in per capita income and overall economy has resulted into a great demand for the
consumer financing especially for home finance and car financing and it is said that this trend will
increase more in future. The bank can earn a lot by focusing on its consumer financing sections.
3.4 Threats
3.4.1 COMPETITORS
AKBL has many competitors, which are continuously increasing its products and marketing
uncertain position of the economy. Such as political uncertainty, WTO, increase in poverty etc. etc.
As a result there are permanent threats of future risks and losses for the bank.
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3.4.3 PRIVITIZATION POLICY OF THE GOVERNMENT
Due to its privatization policy, the govt. is privatizing the state owned banks. The change in
management may result in the increase in the efficiency and productivity of the banks. Thus it can
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CHAPTER # 4 CONCLUSION AND RECOMMENDATONS
I tried to analyze and observe as much as possible with the help of Annual Reports, and personally
by consulting all the senior officers about the financial operations of ACBL and in my point of view
everything was fine but what I observe was less number of employees, where there should be 2 or 3
employees there is only one so all the financial operations are carried out with haste and some what
The branch has not been authorized to make IBTS Reversal entries.
4.1 RECOMMENDATIONS:-
Approval for brake should be given to staff for lunch & prayers.
Need of paper working for “Islamic banking”, an emerging trend in other banks.
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4.2 CONCLUSION:-
In view of the above discussions the bank’s overall performance is quite good and it is working quite
effectively and efficiently. If I have to express my experience of internship in Askari bank, 6th road
Askari bank is a good Organization in the way that anybody can join it for his/ her long-term career.
Overall working environment is comfortable. Management of branch cares a lot about its employees
and considers them as the Asset of the bank. Behavior of senior executives of bank is very polite and
they are caring about the individual’s career and their growth.
However management is very demanding about the targets but good rewards are given to the
Employees at Askari Bank are quite efficient. As 6th road Branch is an old one, its employees have
to bring their bank among the list of best banks. Therefore, they work more than their working hours
and it is all according to their will. It also shows their loyalty, commitment to organization.
Employees are given the benefits like bonus, gratuity funds, loans, increments, and medical.
All the customers are entertained individually. Same kind of behavior and attention is given to all the
customers. Getting ideas for improvement from customer side is a new idea and that is working very
well in Askari Bank. All the customers are asked to fill a suggestion form and the standards of the
In bank, all the work is done on computers. All the entries are made in computer. Balance is fed into
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I found my internship training at Askari Bank 6th road Branch to be a very rewarding experience.
The training was beneficial because it helped me to become aware of a real life working
environment.
As far as my learning is concerned; all the employees at branch were quite cooperative. They helped
me to understand the activities of a bank to the possible extent. Their encouraging attitude gave me
more confidence to learn more and to ask if I have any query in my mind. Besides their ever going
activities they never get irritated by my questioning. I have made an honest effort to present the
working & operating of Askari Bank 6th road Branch in simplest way.
I feel pleasure that I have really gained a lot during 6 weeks & enjoyed working with experienced
REFERENCES:-
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Askari Bank (2010), Retrieved August 18, 2010, from
http://www.askaribank.com.pk/all_products.php
http://www.askaribank.com.pk/mission.php
Annexure: 1
Organizational Structure
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