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Chapter IV

PRESENTATION, ANALYSIS AND DATA INTERPRETATION

The purpose of this study was to determine the relationship of Radiologic Technologists’

emotional quotient between Patients’ satisfaction to care.

Presented in this chapter are the results and discussions wherein topics discussed are

arranged according to the following subheadings: Level of Radiologic Technologists’ Emotional

Quotient; Level of Patients’ Satisfaction to Care; and, Correlation between Radiologic

Technologists’ Emotional Quotient and Patients’ Satisfaction to Care.

Level of Radiologic Technologists’ Emotional Quotient

The radiologic technologists’ respondents has a frequency of 21. In terms of age, most

respondents are within the age bracket of 21-30 years old with the frequency of 14, female

patients with the frequency of 12 and working at General Santos Doctors Hospital and Socsargen

Hospital with the frequency of 7 each.

Table 1 shows the Radiologic Technologists’ emotional quotient with an overall mean

score of 3.84 or high level. Arranged from highest to lowest mean scores the Radiologic

Technologists expressed their very high emotional quotient level as follows: Accept their

mistakes and wrong doings (4.76); show gratitude when someone appreciates the good deeds

(4.76); adjust accordingly when the situation changes (4.33); accept critical comments from

colleagues without becoming angry (4.29); I find people who disagree with me are out of their

mind (Reversed mean) (4.24). This means that the Radiologic Technologists are satisfied with
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their own actions and reactions, particularly accepting their wrongs, adjust to changes, taking

comments calmly, and being calm regardless of the situation; and appreciate people who agree

with them. It implies that the Radiologic Technologists are able to behave properly in the

hospital.

On the other hand, the Radiologic Technologists expressed their high emotional

quotient level as follows: Maintain a calm appearance when situation becomes uncomfortable

(4.19); Generate ideas that others may find attractive (4.00); never interrupt other people’s

conversations (3.90); sensitive to what other people feel (3.81); I have problems in building

harmonious relationship with my co-workers (Reversed Mean) (3.67); and, Cannot anticipate

patient’s needs (Reversed mean) (3.43); This means that the Radiologic Technologists are good,

mannered, allow others to talk, sensitive to others, in harmony with co-workers; and anticipate

patients need. It implies that the Radiologic Technologists showed high level of social interaction

with ethical considerations.

Also, the patients expressed their moderate level emotional quotient level as follows:

Dominate conversations all the time (3.19); feel annoyed when someone upsets us (Reversed

Mean) (3.05); the weakness is to voice out opinions (2.95); and, not an emotionally balanced

person (2.81). This means that Radiologic Technologists are moderately satisfied with

dominating conversation, grateful for the praises, and, an emotionally imbalance person. It

implies that the Radiologic Technologists avoid pessimism. It implies that positivity is still the

best option of the Radiologic Technologists

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Table 1

Level of Radiologic Technologists’ Emotional Quotient

Item Mean Descriptive

Level
1. I can maintain a calm appearance when situation becomes 3.59 High
uncomfortable
2. I can accept critical comments from colleagues without Very High
becoming angry
3. I accept my mistakes and wrong doings Very High
4. I dominate conversations all the time Moderate
5. My weakness is to voice out my opinions Moderate
6. I am not an emotionally balanced person (Reversed mean) Moderate
7. I cannot anticipate patient’s needs (Reversed mean) High
8. I am sensitive to what other people feel High
9. I adjust accordingly when the situation changes Very High
10. I generate ideas that others may find attractive High
11. I find people who disagree with me are out of their mind Very High
(Reversed mean)
12. I have problems in building harmonious relationship with High
my co-workers (Reversed mean)
13. I feel annoyed when someone upsets me (Reversed mean) Moderate
14. I show gratitude when someone appreciates my good Very High
deeds
15. I never interrupt other people's conversations High
Overall High
Legend:
4.20-5.00 Very High
3.40-4.19 High
2.60-3.39 Moderate
1.80-2.59 Low
1.00-1.79 Very Low

Madison (2016) Persons who possess high levels of emotional intelligence are much

more self-aware. In the workplace this translates to an employee who understands their own

strengths and their own weaknesses in addition to how their actions could affect their team

members. Self-aware employees are also better equipped to handle constructive criticism and

learn from their mistakes.

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An employee with high emotional intelligence can also reveal and control their own emotions to

team members, as well as be in a position to exercise restraint when it is needed. This shows a

clear ability to self-regulate.

Emotionally intelligent people are also self-motivated, but they are not motivated by

money or a title alone. They are also motivated by an internal larger ambition and as a result,

when they encounter disappointment, they possess the ability to be optimistic and resilient in the

face of this disappointment. Durlofsky (2015) Emotional Quotient (EQ) is the ability to identify,

use, understand, and manage emotions in an effective and positive way. A high EQ helps

individuals to communicate better, reduce their anxiety and stress, defuse conflicts, improve

relationships, empathize with others, and effectively overcome life’s challenges.

In a study conducted with the obstetrics department of a major urban hospital in Bologna,

Italy, the healthcare professionals high in emotional intelligence scored far better in an

assessment of job performance and life success. The highest performers scored an average of

over 30% better on the “Six Seconds Emotional Intelligence Assessment,” a powerful measure of

essential competencies for being smart with feelings. The study also found that the power of EQ,

or emotional intelligence, was even greater for the most senior team members. While on average

EQ explains over 66% of the variation in performance scores, for the most senior team members

that increases to nearly 80%. In other words, the more senior you are, the more important it is to

be an expert with emotions.

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Level of Patients’ Satisfaction to Care

Majority of the patient respondents are within the age bracket of 41years old, female, and

seeking the medical services of General Santos Doctors Hospital and Socasargen Hospital.

Table 2 shows the level of patients’ satisfaction to care with an overall mean score of

3.69 or very high. The indicator Patient Instruction/ Communication is described as very high

(3.69) defined by very high level statements such as, instructions regarding the procedures given

by the RadTech (3.83); respectfulness in communicating and dealing with patients (3.81);

instructions about leaving personal belongings (3.58); and, giving reasons in removing metal

objects in the body for a specific procedure (3.56). This means that the radiologic technologists

are properly giving instruction and communication with patients with respect concerning the

belongings and removing metals from patients’ body. It implies that the radiologic technologists

are good in their social interaction with the patients.

The indicator Patient Positioning is described as very high (3.78) complimented by the

statements described as very high, such as Being comfortable in the position that patients was

placed during examination (3.89); the attitude of the RadTech when positioning a patient for the

procedure (3.81; and, performing the accurate position for the examination (3.67). This means

that the radiologic technologists make sure that the patient are positioned accurately,

comfortably, and showing them with the right attitude. It implies that the patients are receiving

the right treatment and positioning when they seek the services of the radiologic technologists.

The indicator Requiring Patients to follow Rules and Regulations is described as very

high (3.58) disclosed by very high statements such as fairness and equality of rules and

regulation in the department (3.61); and, instructions of Radtech about rules and regulation

inside the hospital and department (3.56). This means that the patients lauded the fairness of the
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rules and regulations in the hospitals as well as explain well the rules and regulations. It implies

that the patients are well disciplined and adhering to the policy of the hospital.

Table 2

Level of Patients’ Satisfaction to Care

Item Mean Descriptive

Level
Patient Instruction/ Communication 3.69 Very High
1. Instructions regarding the procedures given by the
RadTech. 3.83 Very High
2. Communicating and dealing with patients. 3.81 Very High
3. Instructions about leaving personal belongings. 3.58 Very High
4. Giving reasons in removing metal objects in the body for a
specific procedure. 3.56 Very High
Patient Positioning 3.78 Very High
1. Performing the accurate position for the examination. 3.67 Very High
2. The position that I was placed during the examination. 3.89 Very High
3. The attitude of the RadTech when positioning a patient for
the procedure. 3.81 Very High
Requiring Patients to follow Rules and Regulations 3.58 Very High
1. Rules and regulation in the department. 3.61 Very High
2. Instructions of Radtech about rules and regulation inside
the hospital and department. 3.56 Very High
Overall 3.69 Very High
Legend:
3.35-4.00 Very High
2.50-3.24 High
1.75-2.49 Moderate
1.00-1.74 Low

Most of the recent studies surrounding patient satisfaction have used data from the

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey of

patient satisfaction. The majority of patients in U.S. hospitals have reported moderate to high

levels of satisfaction with care and indicated that they would recommend the hospital to others

(Jha, Orav, Zheng, & Epstein, 2008; Klinkenberg et al., 2011). In addition, patients who were

treated at hospitals with better ratios of nurse to patient days were more likely to definitely
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recommend the hospital to others (Jha et al., 2009). The strongest predictors of 14 willingness to

recommend the hospital to others reflected interpersonal aspects of care. These included courtesy

and respect shown by nurses and doctors, staffs who listen carefully, and did everything they

could for pain relief.

Correlation between Radiologic Technologists’ Emotional Quotient and Patients’ Satisfaction

to Care

Table 3 presented correlation between Radiologic Technologists’ emotional

quotient and patients’ satisfaction to care. Using Pearson r as the statistical tool the computations

are presented as follows: Between the Radiologic Technologists’ emotional quotient and

indicator patient instruction/ communication, the computed r-value is 0.172 while the p-value of

0.457 is greater than the level of significance of 0.05 indicating no significant relationship

resulting to the acceptance of the null hypothesis. This means that there is no significant

relationship between Radiologic Technologists’ emotional quotient and patient instruction/

communication. Between the Radiologic Technologists’ emotional quotient and patient

positioning, the computed r-value is 0.072 while the p-value of 0.758 is greater than the level of

significance of 0.05 indicating no significant relationship resulting to the acceptance of the null

hypothesis. This means that Radiologic Technologists’ emotional quotient is not related to the

patient positioning. This implies that there is no significant relationship between Radiologic

Technologists’ emotional quotient and patient positioning

Between the Radiologic Technologists’ emotional quotient and requiring patients to

follow rules and regulations, the computed r-value is -0.133 while the p-value of 0.565 is greater

than the level of significance of 0.05 indicating no significant relationship resulting to the

acceptance of the null hypothesis. This means that there is no significant relationship between
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Radiologic Technologists’ emotional quotient and requiring patients to follow rules and

regulations.

The overall computation shows the correlation between the Radiologic Technologists’

emotional quotient and patients’ satisfaction to care. The computed r-value is 0.320 while the p-

value of 0.375 is greater than the level of significance of 0.05 indicating no significant

relationship resulting to the acceptance of the null hypothesis. This means that there is no

significant relationship between the Radiologic Technologists’ emotional quotient and patients’

satisfaction to care.

Table 3

Correlation between Radiologic Technologists’ Emotional

Quotient and Patients’ Satisfaction to Care

Variables
r-value p-value Decision on
Dependent Indicators of Independent H0
Variable Variable
Patient Instruction/
Communication 0.648 0.352NS Not
Significant
Emotional
Quotient Patient Positioning 0.317 0.794NS Not
Significant
Requiring Patients to
follow Rules and .226 0.855NS Not
Regulations Significant
Overall 0.320 0.375NS Not
Significant

Legend:

S – Significant at the level of <0.05

NS – Not Significant at the level of >0.05

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According to Mary Kutash (The Relationship Between Nurses' Emotional Intelligence

and Patient Outcomes, January 2015) Recent research suggests that nurses’ emotional

intelligence (EI) may be associated with better patient outcomes. The purpose of this study was

to examine if nurses’ EI is significantly related to Heart Failure readmissions (HFR) and if that

relationship is mediated through patient satisfaction with care. Two surveys were mailed to

eligible participants; the Bar-On Emotional Quotient Inventory 2.0 and a demographic survey.

Patient satisfaction was measured with the Hospital Consumer Assessment of Healthcare

Providers and Systems (HCAHPS) survey. Results of one-way ANOVA showed a non-

significant small trend of higher total EI being associated with lower rates of HFR. The

generalized estimating equation model was used to account for correlated observations and

revealed a greater non-significant likelihood for higher total EI to translate to no HFR. Results of

Pearson’s correlations found non-significant positive correlations between nurses total EI and the

patient satisfaction items of rate hospital, nurses’ courtesy and respect, nurse listening, nurse

explaining, and nurse communication. Results of one-way ANOVA showed no association

between patient satisfaction and HFR. When accounting for correlated observations, increases in

total nurse EI were not significantly associated with the predicted odds of no HFR. In

conclusion, the examination of the aims in this study demonstrated results that were in the

expected direction but not at the level expected. The findings of this study indicate that there is a

need to further examine how nurses’ EI may influence patient outcomes.

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Chapter V

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

Presented in this chapter are the summary, conclusions and recommendations of the

study.

Summary

The primary purpose of the study was to determine the relationship of Radiologic

Technologists’ emotional quotient and patients’ satisfaction to care.

The findings of the study are summarized as follows:

1. The level of Radiologic Technologists’ emotional quotient has an overall mean score

of 3.84 or high level.

2. The level of patients’ satisfaction to care has an overall mean score of 3.69 or very

high. The indicator Patient Instruction/ Communication was described as very high (3.69); the

indicator Patient Positioning was described as very high (3.78); and, the indicator Requiring

Patients to follow Rules and Regulations was described as very high (3.58).

3. There was no significant relationship between the Radiologic Technologists’ emotional

quotient and patients’ satisfaction to care. The computed r-value is 0.037 while the p-value of

0.872 is greater than the level of significance of 0.05 indicating no significant relationship

resulting to the acceptance of the null hypothesis.

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Conclusions

Based on the findings of the study, the following conclusions are drawn:

1. Majority of the Radiologist respondents are within the age bracket of 21-30 years old

and above, female, and working at General Santos Doctors Hospital.

2. Majority of the patient respondents are within the age bracket of 41years old, female,

and seeking the medical services of General Santos Doctors Hospital and Socasargen Hospital.

3. The level of Radiologic Technologists’ emotional quotient is high.

4. The level of patients’ satisfaction to care is very high.

5. There is no significant difference between the Radiologic Technologists’ emotional

quotient and patients’ satisfaction to care.

Recommendations

Based on the conclusions, the following recommendations are given:

1. The school administrators must include in the curriculum the augmentation of the

social intelligence of the Radiologic Technology students and master the ethical considerations

in dealing with patients, co-employees, subordinates and superiors.

2. The hospital administrators should provide clear policies, detailed rules and regulation

to the health care providers and violators, regardless of their position in the hospital should be

disciplined, particularly the bully heads of departments.

3. The Radiologic Technologists should see to it that their patient are their priority and

avoid discrimination showing genuine concern and sincerity in the clinical area.

4. The future researchers may pursue similar study, particularly the extent of patient care

provided to the oncology patients.