Professional Documents
Culture Documents
DECLARATION
Khushabu Rao
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Project Report: Assets & Complaint Management System
PREFACE
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Project Report: Assets & Complaint Management System
CONTENTS
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Project Report: Assets & Complaint Management System
Introduction
The Organization provides various equipments like laptops, printer, scanner etc. to its
employees. The management wants to keep the record of all the equipments provided to
various employees and also wants the employees to file any complaint about any
equipment easily, if a fault occurs to achieve this objective through the current manual
system is difficult, so it proposed to develop a computer based ‘ASSETS
MANAGEMENT’.
Employee can send any complaint to the engineer and the engineer will check the
problem and provide valid response.
If the engineer does not attend the complaint within three days then employee can send
complaint to the administrator to know the reason why the complaint is not attended.
Administrator can send a common message to all the employees or a particular employee.
Purpose
Scope
User Information Module: This module will maintain user information. This will allow
us to add new user, enable/disable, updating user related information, view all the users
etc.
Equipment Module: This module will maintain equipment information. This will allow
us to add new equipments, edit equipment details, updating equipment status, view all the
equipment details, generating various reports etc.
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Project Report: Assets & Complaint Management System
Complaint Module: This module will maintain the complaints filed by the employees
and the responses send by the engineer to the respective employees, generating various
reports etc.
Allotment Module: This module will maintain information about the various
equipments allotted to various users. This will allow us to add new allotments, updating
allotments, view allotments etc.
Administrator Complaint Module: This module will help the administrator to provide
valid reasons to the employees, if the engineer does not attend their problems in three
days.
References
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Project Report: Assets & Complaint Management System
General Description
Project perspective
Product Functions
General Constraints:
User Characteristics
2. Employee: - Employees have the rights to file any complaint about the equipment
they are using.
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Project Report: Assets & Complaint Management System
3. Engineer: - Engineer will check the equipment and send the response to the
respective complaints.
Functional requirements
The important functional requirements have been identified. The detail work is still going
on. The present version of the SRS just mentions important functionality and brief
description.
Login Form: User has to login before accessing the Assets Management.
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Project Report: Assets & Complaint Management System
Equipment Repair Info Form: For sending response to the employees by the Engineer
after Checking the complaint.
Employee Complaint To Admin Form: For complaining to admin if problem not solved
within three days.
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Project Report: Assets & Complaint Management System
Preliminary
Design
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Project Report: Assets & Complaint Management System
Context Diagram
Assets &
Response of the request
Complaint
Management Engineer
System
Employee Response
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Project Report: Assets & Complaint Management System
ACMS
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Project Report: Assets & Complaint Management System
Login
Employee Complaint
User Information Hardware Complaints (View, Search, Response)
(Add,Edit,Delete,Change (Send, View, Hardware
Equipment Information to
Password) Complaints.)
(Add,Edit,Delete,Search ) Complaints)
Personal Complaints
Change Password
(Send,View,Complaints)
AMC/Warranty
))Equipment)
(Add,Edit,delete AMC data) Change Password
Allotment Information
(Add,Edit,Delete,Search
Allotment)
Database Design
1. Equipment Details:
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Project Report: Assets & Complaint Management System
2. AMC Information:
Field Type Description
Field Name
AMC ID Number(10)PK
AMC With Varchar2(50) Full Company Name
AMC Start Date Date AMC Starting Date
AMC End Date Date AMC Ending Date
3. Room Information:
Field Name Field Type Description
Room No. Varchar2(20)
Location Varchar2(50) Room Location like ground floor
etc.
4. User Information:
Field Name Field Type Description
UserName Varchar2(50) User full name
Designation Varchar2(50) User Designation Name
Telephone No. Varchar2(50) User Telephone No.
UserId Varchar2(30)PK
Password Varchar2(30)
User Type Varchar2(50) Type Of User like Administrator,
Employee,
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Project Report: Assets & Complaint Management System
5. Complaint Detail:
Field Name Field Type Description
Complaint No. Varchar2(50) PK Primary Key
Room No. Varchar2(20) FK Reference to Room information
Complaint Date Date Date Of Complaint
Time Date Time Of Complaint
Equip No Varchar2(30)FK Reference to Equipment Detail
Problem Description Varchar2(2000) Problem Detail
Repair Date Date Problem repair Date
Repair Time Date Problem Repair time
Action Taken Varcahr2(500) Action Comments
Status Varchar2(20) Pending,Resolved, Atteneded But
Pending, Taken to Company
User Id Varchar2(30) Reference to User Information
6. Allotments:
7. Equipment Type:
Field Name
FieldType Description
Equip Type Varchar2(30) Like Printer, LCD, Scanner,
Keyboard, Laptops etc
8. Designation :
Field Name
FieldType Description
Designation Varchar2(30)PK Designation of the user
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Project Report: Assets & Complaint Management System
Field Name
FieldType Description
Complaint No. Number(10)PK
UserID Varchar2(30)FK Reference Of user information
UserName Varchar2(50) Name Of Employee
Problem Date Date Date when Problem received
ProblemTime Date Time when problem received
Problem Varchar2(2000) Detail of problem
Solution Varchar2(2000) Detail of Solution provided
Room No. Varchar2(20) Reference To room
Information
Status Varchar2(20) Status Of Complaint like
Resolved, Pending
10. AdminCommonMessage :
Field Name
FieldType Description
UserId Varchar2(30)FK Reference to User Information
MessageSentDate Date Date When Message Sent
Message Time Date Time When Message was sent
Message Varchar2(2000) Details of message
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Login Form
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Project Report: Assets & Complaint Management System
ACMS[RIPA] users are created by administrator only. On ACMS[RIPA] there are three
types of users (i) Administrator (ii) Employee (iii) Engineer.
The administrator is responsible for managing database, user management, addition of
new users and deletion (which is not allowed to other type of users).
Administrator will create users by following steps.
Step. 1 : Click on User Information link on the Admin Home page
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Step 3 : Enter User Information and click on save button and Administrator will get two
types of response messages (i) Successfully saved(in case of unique user information),
(ii) Already exist (in case of duplicate user information added).
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Project Report: Assets & Complaint Management System
Administrator has rights to give new password to user and change user status. Faculty
and Guest user(s) can change own password only. Administrator can see user(s) status list
and editing the status of the user. Statuses have two types on RipaACMS first one is
enabled (by default) second one is disabled.
Enable/Disable User by
Clicking on User Information –> Enable/Disable User Link
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It shows details of employee in a grid view with edit link. Edit link will display
Edit User Information Form for editing the user details.
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Now click on the reset password link if you want to modify the password and
enter the password and other information you want to modify.
2. Designation Module
Submitted By: Pandit Vishakha Hemant
Roll No: 127797199
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Project Report: Assets & Complaint Management System
3. Room Module
In this module we can do the following tasks:
Submitted By: Pandit Vishakha Hemant
Roll No: 127797199
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On clicking the delete button the selected room will be deleted from the database.
4. Equipment Module
In this module we can do the following tasks:
4.1 Create new Equipment Details
Submitted By: Pandit Vishakha Hemant
Roll No: 127797199
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Project Report: Assets & Complaint Management System
Now you will get Search Equipments form. Here you can search a particular equipment
to modify by clicking on search button or you can get all the list of equipments by
clicking on the SearchAll button.
Step 2: Now select the equipment you want to modify by clicking on the edit link.
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In this module administrator will add new allotments details into the database.
AMC/Warranty Type ->Add AMC Data
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Step 1: Now select the equipment you want to modify by clicking on the edit link.
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Project Report: Assets & Complaint Management System
Step 2: Now select the equipment you want to delete by clicking on the delete link.
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Project Report: Assets & Complaint Management System
Here you will get Search Allotments form and from here a specific allotment detail(s)
can be searched.
Step 2. Now to search a specific allotment details enter details and click search.
To get list of all the allotments click SearchAll
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Project Report: Assets & Complaint Management System
Step 2 . Now you can search according to various criteria or get all the list of employee
complaints.
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Project Report: Assets & Complaint Management System
Step 3. Now click on the specific complaint no. you want to view.
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When an Employee will logon with his correct userId & Password, he will get Home
page of Employee shown below as:
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Project Report: Assets & Complaint Management System
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Now send the message and you will get response as Message sent.
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Click on the Complaint No you want to see the response from the engineer.
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Here you can view the solutions of the earlier complaints if provided any.
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Project Report: Assets & Complaint Management System
Step 2. To send new personal complaint click on the New Complaints link.
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Click on the change password link if you want to change your password.
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Project Report: Assets & Complaint Management System
Change Password: If he wants to change the password the he do that form this module.
When an Engineer will logon with his correct userId & Password, he will get
Homepage of Engineer as shown below:
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Project Report: Assets & Complaint Management System
Step 1. Click on the Employee Complaints link and you will get a search form.
From here you can search the complaints with specific criteria by clicking search button
or can get list of complaints by clicking the SearchAll button.
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Project Report: Assets & Complaint Management System
Step 2. From here a response can be sent using particular complaints of the employee.
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Engineer can change the password by clicking the Change Password Link.
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Project Report: Assets & Complaint Management System
Hardware Requirements
1. Intel Pentium IV processor
2. 512 MB RAM or higher
3. 40 GB HDD or higher
4. UPS
5. LAN Connectivity ( Assets Management should be accessible through
Intranet)
Software Requirements
1. Microsoft Window XP/2000 or higher version
2. .Net framework 2.0 and higher version
3. IIS (Internet Information Services)
4. RDBMS (back end) : Sql server 2005
5. Web Browser: Internet Explorer or higher version, Mozilla, Opera
6. IDE : Microsoft Visual Studio 2005 or higher version
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Project Report: Assets & Complaint Management System
THE END
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