Business Analyst II

Overview:

The Business Analyst III not only supportssupport external & internal clients providing expertise and guidance, they
also provide knowledge and business guidance to the IT dept in understanding the enterprise’s operational needs
for both automated and manual solutions to business systems and procedures of diverse scope. The Business
Analyst is involved in planning, organizing and conducting detailed analytical studies to define problems, identify
deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for issue
resolution. The Business Analyst is responsible for overseeing the system definition and design processes within
the Software Development Life Cycle (SDLC). They collaborate with users to define business requirements for
system enhancements and new functionalities to achieve process improvements. Influences the research, design
and successful delivery of not only client level code enhancements, but also new and innovative solutions that
meet business objectives and ensure achievement of planned milestones.

Principal Accountabilities

 Strategic management and maintenance of client’s entire solution(s) in conjunction with account
management.
 Ability to present mock-ups, review existing client settings/output and requirement documentation via
WebEx (or other similar type of tool).

 Formulates and defines systems scope and objectives based on both user needs and a thorough
understanding of business systems and industry requirements with limited supervision.
 Respond to customer incoming inquiries in a manner consistent with department protocol
 Researches, devises, and modifies procedures to solve complex problems considering computer
equipment capacity and limitations, operation time and form of desired results
 Analysis of business and user needs, documentation of requirements and translation into proper system
requirement specifications including but not limited to basic test cases to support requirement
specification unit testing, documented system and client workflows.
 Drive escalations to resolution regardless of complexity
 Conduct peer reviews for completeness and viability of requirement specifications for Business and/or
Client Analysts
 Guides the design, development and documentation of internal system process workflows and various
implementation activities that deliver business solutions required of the business.
 Act as subject matter expert within the product of responsibility to include: answering team member
questions/coaching, providing quality peer reviews, UAT, publishing job aid documentation, acting as the
Operations Product liaison managing all levels of issues/enhancements/research across all areas of the
business & training internal and external clients on tools/products and advising them of solution and
industry best practices
 Meet guidelines for individual and team Objectives and Key Results (OKRs)
 Communicate the business directives, goals and needs to the technical team and serve as business
interface from the enterprise’s operational management team managing expectations and defining
business satisfaction metrics
 Leads recurring client meetings to discuss current activities, client satisfaction, metrics and potential new
offerings
 May be required to act as Team Lead & participate in teams interviewing and selection process (only
included in level III & IV)

Key Performance Indicators

• Successfully analyze and create technical specifications/requirements for projects within set timeframes and
meeting business needs

• Create, maintain and drive creation of new and existing processes / workflows as needed

 Performing trend analysis across tickets and clients

• Production and or contribution to library of quality test cases to support unit testing

Education and Experience

• Bachelor’s degree in business administration/related field or Five+ years experience in business systems analysis,
design, modeling, relational database, technical writing and design and analysis role

Required Knowledge and Skill

• Strong understanding and experience with technical systems; ability to identify technical solutions for business
problems

• Strong organizational and project management skills

• Ability to interact with internal staff at all levels

• Excellent oral and written skills in order to effectively communicate with customers and internal staff

• Ability to develop and deliver presentation materials

• Ability to formulate and define systems scope and objectives through research and due diligence

 Ability to field questions in an open forum or presentation (BAIII & BAIV)

Preferred

 Strong understanding of the healthcare industry and the information exchange between providers,
clearinghouses, payers and employers

Professional Competencies (Delete Below & Copy Competency Levels for I-IV)

Focuses on Customer Service - A desire to help or meet the needs of customers; the ability to respond to the
changing needs of the customer while maintaining a high standard of quality and adhering to company policies,
standards, practices and processes – Foundation

Drives Results - Demonstrates a strong drive to achieve meaningful results. Drives tasks to successful completion
and closure. Shows determination in the face of obstacles and setbacks. Sets high standards for own performance.

vs

Drives to Win: Functional Leadership (Contributing Independently)

 Consistently achieving results, even under tough circumstances.
 Demonstrates a strong drive to achieve meaningful results.
 Drives tasks to successful completion and closure.
 Shows determination in the face of obstacles and setbacks.
 Sets high standards for own performance.

Ensures Accountability:

Communicates Clearly and Effectively - The ability to effectively share ideas, thoughts, information and feelings
with a diverse range of audiences to development two-way understanding; it includes speaking, listening and
written communication skills; the ability to influence others towards a desired way of thinking or course of action
and to secure agreement to achieve common goals through effective negotiation - Foundation

Demonstrates Flexibility and Adaptability - Is open and receptive to appropriate change; the ability tomanage and
shift priorities as required, and to incorporate new approaches in support of changing organizational needs;
possesses confidence in challenging the status quo and providing input to change efforts - Foundation

Teamwork - Is able to establish and maintain a good rapport and cooperative relationships with customer and co-
workers; able to work cooperatively across organizational boundaries to achieve shared goals; possesses an
understanding of team dynamics and provides tangible contributions to teams, fostering collaboration and an
environment of mutual trust and respect - Foundation

Builds Relationships - The ability to identify, build and maintain formal and informal networks and productive
relationships with both internal and external stakeholder; it includes leveraging these contacts to influence
positive outcomes for the business - Foundation

Develops Self - Maintains a commitment to personal and professional development, keeping abreast of current
professional knowledge; is personally committed to and actively works to continuously improve him/herself -
Foundation

Solves Problems - Uses rigorous logic and methods to solve difficult problems with effective solutions; able to think
critically; to recognize and anticipate a problem (technical, operational, process, organizational) and to identify and
implement the best solution in a timely manner - Foundation

Manages and Executes on Projects - Establishes plans and manages resources to ensure work is completed
efficiently, on time and on budget - Foundation

Acts with Integrity and Demonstrates Ethical Behavior - Interacts with others in a way that gives them confidence
in ones motives and representations and those of the organization; is seen as direct, truthful, keeps confidences,
promises and commitments; acts in an honest and trustworthy manner based on personal accountability and a
moral conviction to do the right thing - Foundation