Position Description

Position Title: Controller Position Grade

Job : HK-Group leader Behavioural Competency Level: 1
Department: Housekeeping Contract :
Reports to: Housekeeping Supervisor Date Issued:

Main Purpose
Duties and responsibilities include providing leadership and assistance to a small to medium
group of housekeepers during their daily activities and when performing special cleaning
projects; preparing work orders and requisitions for cleaning supplies and equipments.

Duties and Responsibilities (What you need to do)

Key Responsibilities

 Performs full range of housekeeping assistant duties as assigned or required.

 Instructs and assists team housekeeping in on-the-job cleaning procedures and techniques, ,
or solve any problems related to HK.
 Adjusts assignments or cleaning schedule of team members to ensure adequate coverage as
absences or emergencies may require.
 Observes, inspects, and monitors quality and quantity of work while in progress or upon
completion; advises of additional or corrective cleaning applications needed; reports
unresolved problems to supervisor.
 Prepares requisitions and obtains cleaning supplies and materials; distributes supplies as
needed.
 Serves as liaison with superiors and housekeeping staff in area assigned.
 Performs related duties as required.

HSQE Responsibilities and Information Security Responsibilities

 To be aware of, and play an active role in the development and implementation of the Integrated
Management System and the content of the Environment, Quality, Health & Safety and Information
Security Policy Statements, to ensure that these are implemented within their area of responsibility;
 Understanding of personal responsibilities and contribution, and those of their staff (including
subcontractors) in achieving compliance with the Integrated Management System and Competence
Management System requirements, control measures and legal requirements by contributing to, or
leading environmental impacts and aspects assessments, job safety analysis, information security
risk assessments and competence assessments within their area of responsibility. Ensure that the
results of such assessments are embedded in management systems, that these systems are
communicated to those affected. Ensure that staff understand them and the potential consequences
of departure from the arrangements in place;
 To exercise a personal duty of care for their own health, safety and welfare and for those affected by
the acts or omissions and promote the same within their area of responsibility;
 To use safety equipment (including PPE) as required and intended and observe that this is also
enforced within their departments and among subcontractors and third parties working in Serco’s
controlled premises/systems
 Ensure that a good HSQE and Information Security culture is promoted within their departments and
among their peers, subcontractors and third parties;
 Lead by example and ensure that ways to conserve energy, water and resources and minimize the
generation of waste are identified within their area of responsibility
 Protect information assets and data including both electronic and paper based from all threats
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Position Description
whether internal, external, deliberate or accidental;
 Promote a good HSQE and Information Security culture among their peers, subcontractors and third
parties;
 Conduct regular reviews on the HSQE and Information Security Performance within their
departments and seek ways to continually improve;
 Carry out regular health and safety tours and inspections.

Safety Critical Competencies

Acts safety with consideration for safety of others in the vicinity of the cleaning task. S

Scope and Complexity

The controller is responsible for maintaining established standards on a daily basis. The
controller’s time is spent in performing leadership and observing work in progress, with some
time required and involved daily for adjusting and inspecting work progress, carrying out special
instructions, or resolving cleaning problems for the small group of house keeper’s .

Knowledge, Skills, and Experience(The How)

Behavioural Competencies/Attributes
Heart (Motives & Values) Head (Intellectual & Hand (Skills,
(State the knowledge, skills and experience required) Personal Capacity) Knowledge, &
Knowledge Experience)

MotivesMust be proficient spoken and written
 Work Hard to keep clean and Arabic\ English
 Knowledge of House
protected keeping with atleast high school
environment. graduation.
 Adaptability  Team Work
 Innovation  Service Focus
 Keen focus to  Follow the
Skills fulfill the goal. superior
 Must be  able
Commitment to valuesclearly with the HK Supervisor and the House Keeper’s.
to communicate
 Should understand the basic Cleaning techniques.
– We provide our best to keep
 Physically fitness.
Values cleanliness in all means.
 Strong ability of leader ship.
– We believe in team work
– We deliver our promises
– We build trust and respect

Experience
 A minimum of 6 month - 1 year of housekeeping experience.
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For detailed Behavioural Competencies, please refer to document, SM001-HUR-ALL-MI-00296 -

Behavioural Competency Framework.
Position Description

Disclaimer

I acknowledge that I have read and fully understand the main purpose of my position and agree to the
duties and responsibilities set by the Company.

Name: __________________________________

Signature: __________________________________

Date: __________________________________