Professional Documents
Culture Documents
SALES MANAGEMENT
Part I
SALES MANAGEMENT:
Achievement of sales
Distribution channels
Goals through
Company’s sales force
Distribution channels
Personal & Non-personal
Promotion through Company’s sales force
Framework for joint decision making
in sales and distribution management
Maintaining
Distribution channels
Inventory through
Corporate organization
Distribution channels
Information feedback
through Company’s own sales force
Examples of Personal Selling
Retail selling
Field selling
Telemarketing
Relative Importance of Advertising and
Personal Selling
Pre Transaction
Create Recognition and
Understanding Post Transaction :
Reminder and
Assurance
Personal
selling Personal
Transaction : selling
Advertising
Persuasion
Advertising
Personal
selling Advertising
Characteristics of Personal Selling
Pro
Con
Flexibility
• Adapt to situations Can not reach mass
• Engage in dialog audience
Expensive per contact
Numerous calls
Builds Relationships
• Long term
needed to generate
• Assure buyers receive sale
appropriate services Labor intensive
• Solves customer’s
problems
FOLLOWING UP
HANDLING OBJECTIONS
• Prospecting
• Pre-approach
• Approach
THE PERSONAL SELLING PROCESS: BUILDING
RELATIONSHIPS
• Presentation
– Stimulus-Response Presentation
– Formula Selling Presentation
– Need-Satisfaction Presentation
• Adaptive selling
• Consultative selling
– Handling Objections
• Close
• Follow-Up
Stages and
objectives of the
personal selling
process
Six stages in the personal selling process