Business Intelligence: Identifying

Metrics for Collection, Analysis,

Reporting and Decision Making

John Hansmann
Region Manager, Management Engineering
Intermountain Healthcare

What is Business Intelligence (BI)?

Business intelligence:
• is the use of an organization’s disparate data to provide
meaningful information and analysis to employees, customers,
suppliers and partners for more effective decision making.
Source: Business Objects
• Provide organizations with information (historical, real time and
predictive) to support its business decision making processes
(planning, financial, productivity, service, quality, market,
profitability, etc.)
• Common terms – data warehouse, data mining, data cubes,
dashboards, scorecards
• Tied to Key Processes/Strategies of the organization; used for
competitive advantage.

“You manage what you measure!”

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 BI Uses in Other Industries
• Retail – size optimization based upon
customer needs
• Banking – understanding who their
customers are (profile)
• Grocery – forecasting to predict demand
for products

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 BI Examples at Intermountain
Healthcare
• ED dashboard & whiteboard
• CV Clinical Program dashboard
• Time of Day by Day of Week Census
• Laboratory scorecard
• Digital Integrated Greaseboard (Patient
Tracker)
• Collaborative Practice Guidelines (CPGs)
• Physician Germ Watch

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DIG Patient Tracker

• Used in various outpatient departments
(ex. laboratory, imaging, endoscopy,
SDS)
• Patient sign-in kiosk – puts patient on
the board
• Status time stamped at key steps of the process
(ex. registration, test order, specimen
collection, completion)
• “Bells & whistles” go off if patient stays too
long in any step of the process (threshold
identified for each step) – real time intervention
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 BI Focus Areas
• Financial • Operations
• Clinical • Resource utilization
• Access • Marketing
• Service • Insurance/Claims
• Regulatory/Compliance

The more you understand your own business, the greater

the likelihood you will have a competitive advantage over
your competition.

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Key Messages/Concepts
• “Companies that are high performing are more
analytical than lower performing businesses.”
Source: Jeanne Harris, Accenture Director of Research

• “… top performing organizations separate themselves

from their peers by their ability to quickly diagnose the
root cause of problems they face on a daily basis.”
Source: The Advisory Board

• “Healthcare providers must be proactive in managing

and utilizing data if they want to keep up with or stay
ahead of the competition.” Source: “Business Intelligence and
Healthcare”, MicroStrategy

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Contact Information

John Hansmann
Region Manager, Management
Engineering
Intermountain Healthcare
john.hansmann@imail.org
(801) 357-7877
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Thursday’s lunch was generously
sponsored by