Module Title Page 1

PROCESS IMPROVEMENT USING SIX SIGMA

I have complete copy of this assignment. If you want to have complete draft
of this work with no plagiarism, then contact me at my email id:
projectwork185@gmail.com

Section A: Answer any ONE question

Question 1

You are tasked with setting up an improvement programme to deliver

sustainable business benefit whilst developing a customer-focused continuous
improvement culture. A Six Sigma approach is suggested as the basis for the
programme. Review the literature and define the key elements of Six Sigma as
presently practiced and critique this approach, suggesting how you might
modify it or enhance it (if required) to deliver the business transformation
described above. Remember to justify any inclusions or omissions and to ground
your work in the literature.

Question 2

Critique a real Six Sigma project of your choosing. Discuss the approach, tools
used, data selected and analysed, project management and handling of human
factors.

Question 3

Note that for the purposes of this question ‘statistical process control’ includes all
the chart-based techniques covered on the course, including.

Choose any process within your organisation that is subject to statistical control
using variable data. For this process:

(a) Describe the quality characteristic(s) that are being controlled and
describe the process through which these characteristics were defined.
(b) Using the data collected over a suitable period, discuss the level of
control of the process and independently calculate the capability of the
process to achieve the quality characteristic(s) of the product or service.

Include in your answer all the data and calculations used to produce your
findings.
Critically assess the method of control used and describe improvements, which
could be applied to improve the control and subsequent capability of the process
studied.
Module Title Page 2
OR

Apply the techniques of SPC (using variable data) to any process within your
organisation. In doing so you should address the following issues:

(a) How was the quality characteristic selected and why is it appropriate?
(b) What type of chart was selected to control the process? Explain the
choice.
(c) Was the data collection method appropriate?
(d) Is the process capable of achieving the desired outcome?
(e) What factors may contribute to the variability of the process?
Categorise these causes into Special or Common.
(f) How would you expect these factors to show up on the chart?

Question 4

Perform a Taguchi experiment (within a DMAIC improvement cycle) on the

standard design of paper aeroplane (attached) to optimise a suitable quality
characteristic. Analyse the data from the experiment and conclude on the design,
predicting the results from your optimised design and confirm that your
experiment has been successful. Comment on the results of your confirmation.
In doing so;

(i) Explain your choice of quality characteristic.

(ii) Define control and noise factors that you would include. Explain your
choices.
(iii) Prepare an experimental design and carry it out, detailing how it was
performed.
(iv) Indicate how you analysed the results. What conclusions did you
draw? What would you do if the results you expected were not
confirmed?

At all stages clearly explain what you did and your reasons for adopting the
approach that you did.

Question 5

Lean and Six Sigma are two approaches to business improvement which have
increasingly over the years gathered many followers. Traditionally the two
approaches have been regarded as separate and, to some degree, antagonistic.
Recently, attempts have been made to integrate the two approaches. By
reviewing the literature on the origins of Lean and Six Sigma and the current
theoretical and practical state of the art consider whether the two approaches are
Module Title Page 3
indeed compatible, and how successful the attempts to bring them together have
been.

Question 6

Six Sigma ought to be a learning process. Consider the current literature on Six
Sigma and your personal experience where relevant, and discuss how Six Sigma
can make a contribution to Organizational Learning. Does the current literature
on the implementation of Six Sigma support or inhibit it as a mechanism for
Organizational Learning? You may focus your answer on either the
improvement project level, or the initiative level; clearly state which you are
considering in your answer.

Section B: Reflective writing

Write a short reflection on your learning from the PIUSS module. This should be
no more than 500 words and should be submitted with the PMA.

Error! Objects cannot be created from editing field codes.

Module Title Page 4

Figure 1: Standard aero plane design

Module Title Page 5

Complete your assignment from here (heading styles have been set up to assist you in this
work) (Delete the instructions in this font before you save and submit your work):

MODULE TITLE

Table of Contents
1 Heading 1 – Suggested that you use this for each Question answered ............................. 5
1.1 Heading 2 – suggested that you use this for each sub-heading in each question answered
............................................................................................................................................. 5
1.1.1 Heading 3 – you may use this heading as appropriate ....................................................... 5

Enter a page break here and between each question

1 Heading 1 – Suggested that you use this for each Question answered

1.1 Heading 2 – suggested that you use this for each sub-heading in each question
answered

1.1.1 Heading 3 – you may use this heading as appropriate