

 Question 1
5 out of 5 points

According to which of the following management approaches, does managerial practice depend on
circumstances?

 Question 2
5 out of 5 points

The only thing that is permanent in this world is change. A change is bound to occur in the internal
environment or external environment, no matter what management does. Planning can’t eliminate
change, but managers usually plan in order to

 Question 3
5 out of 5 points

In the past three to four decades, many management theorists, and writers have made remarkable
contribution in the study of management. By studying the various approaches to management
analysis, we can understand the concept of management and have a better understanding of
managerial functions. Which approach to management emphasizes managing people by
understanding their individual psychological needs?

 Question 4
0 out of 5 points

Managers at all three levels of management require different kinds of skills to perform the functions
associated with their jobs. A major difference in skill requirements between middle level and top-level
managers is that

 Question 5
0 out of 5 points

When call center managers spend much of their time monitoring customer calls and giving employees
feedback about how to improve their dialogue with customers in the future, these managers are using
__________ skills

 Question 6
0 out of 5 points

According to the Scientific Management School of Thought, which of the following is defined as the
systematic, objective and critical examination of all the factors governing the operational efficiency of
a specified activity to bring about improvement?
 Question 7
5 out of 5 points

Practicing ethical guidelines enables managers to become followers of moral management approach.
They facilitate ethical business decisions. Which of the following is not an ethical guideline for
managers?

 Question 8
0 out of 5 points

Which of the following are reasons why productivity of knowledge workers is more difficult to
measure than productivity of industrial workers?
I. The quality of a knowledge worker’s output cannot be determined immediately.
II. The output of a knowledge worker often contributes only indirectly to the achievement of the
end-result.
III. Upgraded skills of knowledge workers due to rapid technological advances make output
measurement difficult.
IV. Knowledge workers often assist other organizational units and this contribution is difficult to
measure.

 Question 9
0 out of 5 points

It is a normal practice to categorize management into three basic levels: top management, middle
management and supervisory or first-level management. The managers at these three levels require
different kinds of skills to perform the functions associated with their jobs. The major difference in skill
requirements between middle and top managers is that

 Question 10
0 out of 5 points

Five different workers perform different tasks contributing to completion of one specific job for
instance preparing a Big Mac at McDonald's. This division of labour refers to which of Fayol’s
principles of management?

 Question 11
0 out of 3 points

Frederick Taylor has been called "the father of scientific management."

 Question 12
3 out of 3 points
 Management affects employee morale but not a company’s financial performance

 Question 13
3 out of 3 points

Today’s managers are just as likely to be women as they are men

 Question 14
0 out of 3 points

Effectiveness is concerned with the means of getting things done, while efficiency is concerned with the
attainment of organizational goals

 Question 15
0 out of 3 points

Conceptual skills are extremely critical to first line managers

 Question 16
0 out of 3 points

Efficiency is doing the right thing, at the right time, to achieve the right results.

 Question 17
3 out of 3 points

An example of a figurehead role would be the manager who "makes an appearance" at the wedding of a
subordinate's daughter

 Question 18
3 out of 3 points

An example of a middle manager is a manager of a retail store

 Question 19
3 out of 3 points

In order to be considered a manager, an individual must coordinate the work of others

 Question 20
3 out of 3 points
"Zero Defects" means that managers must learn that goods cannot be produced with zero defects.

1-1. Cultural differences from country to country have a profound impact on

which management approaches will be effective in a particular location.

True / False

The question was not answered. The correct answer is "true".

1-2. Efficiency is doing the right thing, at the right time, to achieve the right
results.

True / False

The question was not answered. The correct answer is "false".

1-3. Middle managers are responsible for developing long range plans for the
business.

True / False

The question was not answered. The correct answer is "false".

1-4. First line managers coordinate the work of others who aren't themselves
managers.

True / False

The question was not answered. The correct answer is "true".

1-5. An example of a middle manager is a manager of a retail store.

True / False

The question was not answered. The correct answer is "true".

1-6. Conceptual skills are extremely critical to first line managers.

True / False
The question was not answered. The correct answer is "false".

1-7. An example of a figurehead role would be the manager who "makes an

appearance" at the wedding of a subordinate's daughter.

True / False

The question was not answered. The correct answer is "true".

1-8. The liaison role involves observing the internal and external environments
to discover information, changes, opportunities, and problems that affect the
work.

True / False

The question was not answered. The correct answer is "false".

1-9. Frederick Taylor has been called "the father of scientific management."

True / False

The question was not answered. The correct answer is "true".

1-10. Henri Fayol is associated with "bureaucracy."

True / False

The question was not answered. The correct answer is "false".

1-11. The Hawthorne Effect is associated with the "Behavorial Science

Approach."

True / False

The question was not answered. The correct answer is "false".

1-12. The systems approach to management consider organization and

management problems by focusing on the interaction of the individual
components to form a functional whole.

True / False

The question was not answered. The correct answer is "true".

1-13. Tom Peters and Robert Waterman wrote "In Search of Excellence."

True / False

The question was not answered. The correct answer is "true".

1-14. W. Edwards Deming is known for developing the concept of total quality
management.

True / False

The question was not answered. The correct answer is "true".

1-15. "Zero Defects" means that managers must learn that goods cannot be
produced with zero defects.

True / False

You answered correctly!