What is New in CPGRAMS 6.

0
Updates as on 27.3.2019
Multiple forwarding: This option facilitates the forwarding of more than one new
grievance to one subordinate office. It is available in ‘Utilities’ menu.

Update Final Reply: This option is provided to update the final reply and its
uploaded document (if any) within 3 days from the date of closure. It is available in
‘Utilities’ menu.

Manage PG Officer: This option has been provided to create new user accounts
similar to nodal officer account. The option to create subordinate organisation(s)
and category(s) will be not be available to these users.

Search Grievance: Grievance dealt by the concerned user can be searched on

various parameters. If the case is pending, then further action can be taken at the
same time from same form.

Features of CPGRAMS 6.0

Role based Access to the System: Nodal Grievance Officer can now create new user
accounts with similar facilities except for creation new subordinate organization and
new category

Horizontal Grievance flow: The local grievance (grievance lodged directly with the
concerned office) can be transferred to other Ministry/Department/State
Government. Only three such transfers are permitted during the life cycle of a
grievance.

Multi-forwarding Mechanism: The grievance can be forwarded to more than one

office (maximum 5 offices) at a time. Such grievances will be transferred in taken up
mode only. It means such grievance would only be closed by the office which has
taken multi-forwarding action.

Bulk Disposal of similar cases: This option has been introduced for closing multiple
grievances at a time which have same final reply.

Search Mechanism with facility to take action: Any grievance can be searched
through this option. If the grievance is pending for the concerned office, the
appropriate action can be taken thereon in the same form.

Improved Session Management: The alert for session time out has been introduced
to inform the user when system is idle for minutes.
 Data Export: This feature has been introduced to export the data shown in the grid
views and reports to MS-Excel, PDF, CSV formats besides copy and print options.

Features at a glance
S.No. Feature Version 5.0 Version 6.0 Remarks

1. Look and Feel of Too many menu options Well organized GUI and
User Interface simplified menu options

2. Home Page Conventional menus (top Dashboard style

down and left right
navigation)

3. Responsive Not available Responsive Can be accessed from any

Interface handheld devices

4. Horizontal Not available Available Grievance can be transferred

Transfer from one Ministry to other
Ministry or State Govt.

5. Multi-Forwarding Difficult to identify such Streamlined the process Appropriate alert message at the
cases and has issues while of Multi forwarding by time of closure of a Multi
sending action taken clearly identifying the forwarded case.
report. organization(s) where
the case is pending.

6. Creation of Not Available Available

multiple users for
the role of Nodal
Officer.

7. Bulk Closure Not Available Available

8. Search with Not Available Available

Action

9. Data Export Limited to certain options Available in various

formats
 Menu Comparison Version 5.0 vs Version 6.0
Sl. No. Version 5.0
(I) Operational Desk
A Grievances (Left Menu)
1 New Grievances
2 Pending Grievances
3 Returned Back Received
4 Re-Forwarded
5 Reminder/Clarification
6 Case Reports Received
7 Remarks From DPG
8 View Disposed Grievances
9 Grievance Pendency Status
B Utilities (Left Menu)
1 Lodge Local Grievance
2 Attach Document
3 Correspondence Letters
4 Directions
5 Edit Grievance
C My Account (Left Menu)
1 User Profile
2 Change Password
3 Logout
(II) Monitoring Desk
A Tasks (Left Menu)
1 Grievance Monitor
2 Grievance feedback
3 Subordinate
Organisation>Login(Usage)
4 Subordinate
Organisation>View/Add/Edit
5 Grievance Categories
Version 6.0
Grievances (Left Menu)
New(Pending for initial action)
Grievances under process
Grievances under process
Grievances under process
Reminder/Clarification
Grievances under process
Reminder/Clarification
# Report can be generated from Query
based report option
# Report can be generated from Query
based report option
Utilities (Left Menu)
Lodge Local Grievance
Provided In Edit grievance option
Correspondence Letter
#
Edit Grievances
Bulk Closer $
PG Officer $
My Account (Right-Upper corner)
Change Personal Details
Change Password
Sign out
Monitoring Desk(Left Menu)
Task>* Grievance Monitor
Task>* Grievance Feedback
*Subordinate Organisation> Login(Usage)
*Subordinate Organisation> View/Add/Edit
(Giving Error)
Grievance Categories
 6 Search Search Grievance (Utilities Menu)
(III) Reports (Top Menu) Reports (Left Menu)

# Option has been withdrawn.

$ New options