Suzuki Service Qualification System

(SSQS)
GRADE SILVER

TRAINING & SERTIFIKASI SSQS GRADE

SILVER TECHNICAL ADVISOR (TA)
TECHNICAL TRAINING 4W
PT. SUZUKI INDOMOBIL SALES
 KETENTUAN TRAINING & SERTIFIKASI
SSQS GRADE SILVER

Terdapat 4 modul training E-Learning (1. Electronic Control, 2. Symptom Diagnosis, 3.

Advance Reception skill, 4. Service Operation.
Total halaman materi E-Learning : 81 materi dengan 811 halaman,

ITEM TEST TULIS TEST PRAKTEK

Peserta TA/ Foreman/ Teknisi yang sudah bersertifikat SSQS Grade Bronze
Variasi Ujian 8 variasi soal (A, B, C, D, E, F, G, H) Terdiri dari 2 tahap:
Tahap 1 : Diagnosa mesin (8 variasi)
Tahap 2 : Perbaikan Chasis (4 variasi)
Jumlah 50 soal pernyataan Benar/Salah Melepas/memasang, pemeriksaan dan
diagnosa masalah.
Waktu 40 menit Tahap 1 : 19 – 32 menit
Tahap 2 : 18 – 30 menit
Nilai total 100 poin 100 poin
Bobot soal 2 poin setiap soal Nilai total dikurangi poin pengurangan
Nilai lulus 70 poin
 MATERI E-LEARNING
DURASI JUMLAH
MODUL NO KODE MATERI (menit) HALAMAN
1 IDS1101 Basics_of_Electricity_1_Electron_Flow 5:08 8
Basics_of_Electricity_2_Relationship_Between_Current_Voltage_and_
2 2:41 5
IDS1102 Resistance
3 IDS1103 Basics_of_Electricity_3_Series_Connection_and_Parallel_Connection 2:42 7
4 IDS1104 Basics_of_Electricity_4_Electric_Resistance 3:46 6
5 IDS1105 Basics_of_Electricity_5_Electromagnetic_Force 6:51 13
6 IDS1106 Semiconductors 7:10 18
7 IDS1107 Electronic_control_circuits 2:25 6
8 IDS1108 Electronic_Control 5:45 13
9 IDS1109 Troubleshooting_of_electronic_control_systems_1 2:18 7
10 IDS1110 Troubleshooting_of_electronic_control_systems_2 2:32 7
11 IDS1201 How_to_Use_the_Multi_Tester 2:52 7
12 IDS1202 Connecting_Tester_Probes 2:14 10
1. Electronic Control
13 IDS1203 Removing_Battery_Terminals 3:03 11
14 IDS1204 Cautions_on_Measuring_Using_the_Tester 4:50 17
15 IDS1205 Handling_Electrical_Components 4:07 11
16 IDS1206 Checking_the_Appearance_of_the_Electrical_System_1 2:55 10
17 IDS1207 Checking_the_Appearance_of_the_Electrical_System_2 3:09 11
18 IDS1208 Checking_the_Appearance_of_the_Electrical_System_3 4:07 12
19 IDS1209 Inspecting_Electronic_Control_Components_(The_Switch) 3:13 8
20 IDS1210 Inspecting_Electronic_Control_Components_(The_Thermistor) 2:31 6
21 IDS1211 Inspecting_Electronic_Control_Components_(The_Position_Sensor) 3:38 11
22 IDS1212 Inspecting_Electronic_Control_Components_(The_Speed_Sensor) 2:01 6
23 IDS1213 Inspecting_Electronic_Control_Components_(The_Solenoid) 3:29 12
24 IDS1214 Inspecting_Electronic_Control_Components_(The_Relay) 2:54 10
25 IDS1215 The_Oscilloscope 4:31 12
 MATERI E-LEARNING
DURASI JUMLAH
MODUL NO KODE MATERI (menit) HALAMAN
1 IDS3101 Symptom Diagnosis 4:11 8
2 IDS3102 Engine symptom diagnosis 1-1 4:21 10
3 IDS3103 Engine symptom diagnosis 1-2 3:36 10
4 IDS3104 Engine symptom diagnosis 2-1 2:24 9
5 IDS3105 Engine symptom diagnosis 2-2 4:31 13
6 IDS3106 Engine symptom diagnosis 2-3 1:43 5
7 IDS3107 Engine symptom diagnosis 3-1 5:31 13
8 IDS3108 Engine symptom diagnosis 3-2 4:51 13
9 IDS3109 Engine Basic Diagnosis 1 5:10 14
10 IDS3110 Engine Basic Diagnosis 2 2:41 6
11 IDS3111 Engine Basic Diagnosis 3 4:11 13
12 IDS3112 Engine Basic Diagnosis 4 2:21 8
2. Symptom Diagnosis
13 IDS3201 Clutch Symptom diagnosis 1 4:00 13
14 IDS3202 Clutch Symptom diagnosis 2 2:18 8
15 IDS3203 Clutch Symptom diagnosis 3 2:39 7
16 IDS3301 Steering Symptom diagnosis 1 2:37 8
17 IDS3302 Steering Symptom diagnosis 2 2:07 9
18 IDS3303 Steering Symptom diagnosis 3 2:54 10
19 IDS3401 Suspension Symptom diagnosis 1 2:41 10
20 IDS3402 Suspension Symptom diagnosis 2 2:22 10
21 IDS3403 Suspension Symptom diagnosis 3 2:37 9
22 IDS3501 Brake Symptom diagnosis 1 4:03 13
23 IDS3502 Brake Symptom diagnosis 2 4:17 13
24 IDS3503 Brake Symptom diagnosis 3 2:29 8
 MATERI E-LEARNING
DURASI JUMLAH
MODUL NO KODE MATERI (menit) HALAMAN
1 IDS4101 Service_meeting_customer_demands 3:35 9
2 IDS4102 Interview 2:57 8
3 IDS4103 Listening_and_responding_to_customer's_feelings 4:07 11
4 IDS4104 Apology 3:04 7
5 IDS4105 Points_on_interviewing 5:00 12
6 IDS4106 Elements_of_questions 4:17 11
7 IDS4107 Asking_further_questions 2:43 7
8 IDS4108 Checking_symptoms 1:29 4
3. Advance Reception 9 IDS4109 Estimating_the_cause 2:24 7
skill 10 IDS4201 Service_Explanation 4:22 11
11 IDS4202 Explaining_the_estimate;_replacement_of_parts 3:14 8
12 IDS4203 Content_of_the_estimate;_operation_details 2:56 8
13 IDS4204 Service_Evidence 1:58 6
14 IDS4205 Points_for_Explanation 2:39 7
15 IDS4206 Preparing_to_explain_service_results 2:06 10
16 IDS4207 Explaning_service_results 1:46 8
17 IDS4208 Customer_needs 2:22 6
18 IDS4209 Suggestion_of_service 3:21 12
 MATERI E-LEARNING
DURASI JUMLAH
MODUL NO KODE MATERI (menit) HALAMAN
1 IDS4301 Service_Operation_Guide 4:36 9
2 IDS4302 No1_Service_Reminder 11:23 18
3 IDS4303 No2_Appointment_Management 10:44 20
4 IDS4304 No3_Preparation_for_the_Following_Day 6:38 13
5 IDS4305 No4_Greeting_No5_Reception 9:25 15
6 IDS4306 No6_Diagnosis 4:56 9
7 IDS4307 No7_Checking_Availability_No8_Estimation 7:48 13
4. Service
8 IDS4308 No9_Issuing_a_Service_Order_Sheet 2:17 5
Operation
9 IDS4309 No10_Performing_Service_Work 8:02 21
10 IDS4310 No11_Controlling_Job_Progress_No12_Final_Inspection 6:20 11
11 IDS4311 No13_Cleaning_Vehicle_Before_Delivery 3:47 8
12 IDS4312 No14_Preparing_for_Vehicle_Delivery 4:53 10
No15_Informing_Customer_No16_Explaining_the_Service_Works_
13 6:07 13
IDS4313 and_Charges
14 IDS4314 No17_Offering_the_Nex_Service_No18_Payment_No19_Follow_Up 4:21 10

6
 TERIMA KASIH

TECHNICAL TRAINING 4W
PT. SUZUKI INDOMOBIL SALES