Worksheet 3h/ Role play (Core) VTC LAN 6030

VE & CS

Role Play (Set 1)

Instruction:
Work with a partner and conduct the telephone conversations

Student A

Part A – Answering a Call

You are Chris/Christine Lee. You work in Sunshine Hotel. It is 10 a.m. and the
telephone is ringing.
Answer the call and act out the conversation with Student B, the caller.

 First, begin the conversation by answering the call.

 You are alone, everybody else is in a meeting.
 Offer to take a message.

You start the conversation by answering the call.

Part B – Making a Call

You are Mark/Mary Wong. You work in City Trade Co. Your fax number is 23453344.
Call IT Computing and act out the conversation with Student B.

Call Mrs Wong, Sales Department

You need a price list - this afternoon – by fax

 First, Student B answers the telephone.

 Then you speak.
 Leave a message if necessary.

Your partner starts the conversation.

Date of Revision: July 2007 Page 1 of 6

Worksheet 3h/ Role play (Core) VTC LAN 6030
VE & CS

Role Play (Set 1)

Instruction:
Work with a partner and conduct the telephone conversations

Student B

Part A – Making a Call

You are David/Daisy Wong. You work in Happy Travels. Your fax number is 66772345.
Call Sunshine Hotel and act out the conversation with Student A.

Call Peter Tam, PR Department

You want room rates for Christmas – today – by fax

 First, Student A answers the telephone.

 Then you speak.
 Leave a message if necessary.

Your partner starts the conversation.

Part B – Answering a Call

You are Alan/Alice Lim. You work in IT Computing. It is 1 p.m. and the telephone is
ringing.
Answer the call and act out the conversation with Student A, the caller.

 First, begin the conversation by answering the call.

 You are alone, it is lunchtime.
 Offer to take a message.

You start the conversation by answering the call.

Date of Revision: July 2007 Page 2 of 6

Worksheet 3h/ Role play (Core) VTC LAN 6030
VE & CS

Role Play (Set 2)

Instruction:
Work with a partner and conduct the telephone conversations

Student A

Part A – Answering a Call

You are Chris/Christine Lee. You work in First Class Hotel. It is 10 a.m. and the
telephone is ringing.
Answer the call and act out the conversation with Student B, the caller.

 First, begin the conversation by answering the call.

 You are alone, everybody else is in a meeting.
 Offer to take a message.

You start the conversation by answering the call.

Part B – Making a Call

You are Mark/Mary Wong. You work in Hong Tai Co. Your email address is
mwong@hongtai.com.hk
Call IT Computing and act out the conversation with Student B.

Call Mrs Don, Accounts Department

You need a software list - this afternoon – by email

 First, Student B answers the telephone.

 Then you speak.
 Leave a message if necessary.

Your partner starts the conversation.

Date of Revision: July 2007 Page 3 of 6

Worksheet 3h/ Role play (Core) VTC LAN 6030
VE & CS

Role Play (Set 2)

Instruction:
Work with a partner and conduct the telephone conversations

Student B

Part A – Making a Call

You are David/Daisy Wong. You work in Joyful Travels. Your email address is
dwong@joyful.com.hk
Call First Class Hotel and act out the conversation with Student A.

Call Alice Tam, Sales Department

You want payment details – tomorrow – by email

 First, Student A answers the telephone.

 Then you speak.
 Leave a message if necessary.

Your partner starts the conversation.

Part B – Answering a Call

You are Alan/Alice Lim. You work in IT Computing. It is 1 p.m. and the telephone is
ringing.
Answer the call and act out the conversation with Student A, the caller.

 First, begin the conversation by answering the call.

 You are alone, it is lunchtime.
 Offer to take a message.

You start the conversation by answering the call.

Date of Revision: July 2007 Page 4 of 6

Worksheet 3h/ Role play (Core) VTC LAN 6030
VE & CS

Role Play (Set 3)

Instruction:
Work with a partner and conduct the telephone conversations

Student A

Part A – Answering a Call

You are Chris/Christine Lee. You work in Mayfair Hotel. It is 10 a.m. and the telephone
is ringing.
Answer the call and act out the conversation with Student B, the caller.

 First, begin the conversation by answering the call.

 You are alone, everybody else is in a meeting.
 Offer to take a message.

You start the conversation by answering the call.

Part B – Making a Call

You are Mark/Mary Wong. You work in City Trade Co. Your fax number is 2686-9245.
Call Cyber World and act out the conversation with Student B.

Call Mrs Cheung, Marketing Department

You need user list - this morning – by fax

 First, Student B answers the telephone.

 Then you speak.
 Leave a message if necessary.

Your partner starts the conversation.

Date of Revision: July 2007 Page 5 of 6

Worksheet 3h/ Role play (Core) VTC LAN 6030
VE & CS

Role Play (Set 3)

Instruction:
Work with a partner and conduct the telephone conversations

Student B

Part A – Making a Call

You are David/Daisy Wong. You work in Asia Trading Co. Your fax number is
2566-9283.
Call Mayfair Hotel and act out the conversation with Student A.

Call John Lee, Purchasing Department

You want discount rates – today – by fax

 First, Student A answers the telephone.

 Then you speak.
 Leave a message if necessary.

Your partner starts the conversation.

Part B – Answering a Call

You are Alan/Alice Lim. You work in Cyber World. It is 1 p.m. and the telephone is
ringing.
Answer the call and act out the conversation with Student A, the caller.

 First, begin the conversation by answering the call.

 You are alone, it is lunchtime.
 Offer to take a message.

You start the conversation by answering the call.

Date of Revision: July 2007 Page 6 of 6