Worksheet 3b/Talking to Receptionists (Core) VTC LAN 6030

VE & CS

Talking to Receptionists
You are Sally Leung, Sales Assistant of International Trading Company. You have a
telephone call to make, but you can’t reach the person you want to speak to. You have
to leave your message. Use the hints to complete the conversation.

Task 1
Secretary : Good morning, MCC Company. Can I help you?

You : (Want to speak to Mr. Alex Ho)

Secretary : I’m sorry. Mr. Ho is not available at the moment. Would you like
to leave a message?

You : (Ask him to fax you the invoice AH3115 before lunchtime.)

Secretary : Thank you. And may I know who’s calling?

You : (Your name: Sally Leung)

Secretary : May I know your fax number please, Ms Leung?

You : (Your fax number: 2446 6989)

Secretary : So that’s Ms Leung of International Trading Company and your

fax number is 2446 6989. Right?

You : (Confirm your message)

Secretary : Fine, I’ll pass the message onto Mr Ho.

You : (Give thanks and say goodbye)

Secretary : You’re welcome. Goodbye

Date of Revision: July 2007 Page 1 of 3

Worksheet 3b/Talking to Receptionists (Core) VTC LAN 6030
VE & CS

Task 2
You want to change the flight schedule for your boss Mr. K K Yu, from Tuesday 9 am
next week to Wednesday at the same time. Call Mr. Timmy Lo, the travel agent to
make the arrangements or leave a message for him.
Agent A : Good morning, Sunshine Travel. Can I help you?

You : (Find the person)

Agent A : Oh, I’m sorry. Timmy is not in. Can I take a message?

You : (Leave the message)

Agent A : Can I have your name, please?

You : (Give your name and company name)

Agent A : Thank you. Does Timmy know your number?

You : (Say that he knows your number)

Agent A : O.K. So your message is to change the flight schedule of Mr.

K.K.Yu from Tuesday 9 am to Wednesday 9 am next week.
Correct?

You : (Confirm your message)

Agent A : I’ll pass the message onto Timmy.

You : (Give thanks)

Agent A : You’re welcome. Bye.

Date of Revision: July 2007 Page 2 of 3

Worksheet 3b/Talking to Receptionists (Core) VTC LAN 6030
VE & CS

You : (Say goodbye)

Date of Revision: July 2007 Page 3 of 3