Worksheet 3a/Introduction (core) VTC LAN 6030

VE & CS

Introduction: Who’s talking?

Task 1
The following is a telephone conversation, which involves a caller, a secretary and a
receptionist. Read the conversation and fill in the blanks with the right person.

______________ Good morning, Johnsons and Johnsons, can I help you?

______________ Can I speak to Ms Wendy Lee, the Production Manager, please?

______________ Hold the line, please. I’ll put you through.

______________ Good morning, Ms Lee’s office.

______________ Is Ms Wendy Lee there, please?

______________ May I know who’s calling, please?

______________ This is Ricky Cheung from Ming Fai Trading Company.

______________ Mr. Cheung, I’m afraid she’s in a meeting. Can I take a message?

______________ I would like to speak to her directly. Can you ask her to give me a
call?

______________ Certainly. May I have your telephone number, please?

______________ She’s got my number already.

______________ OK, Mr. Cheung, I’ll pass your message to her.

______________ Thanks a lot.

______________ You’re welcome. Goodbye.

______________ Goodbye.

Date of Revision: July 2007 Page 1 of 3

Worksheet 3a/Introduction (core) VTC LAN 6030
VE & CS

Date of Revision: July 2007 Page 2 of 3

Worksheet 3a/Introduction (core) VTC LAN 6030
VE & CS

Task 2
Read the situation below and answer the following questions.

1. If you are the receptionist of ABC Manufacturing Company, how do you greet the
caller when you receive a phone call?
___________________________________________________________________

2. Suppose you are Mr. Jacky Lee, the Marketing Manager of Sunshine Bookstore.
How do you answer the receptionist when she asks, “May I know who’s calling,
please?”
___________________________________________________________________

3. In which situation will a receptionist offer to take a message?

___________________________________________________________________

4. Write the following questions in different ways.

a) “Can/May I speak to Mr. David Chung, please?”
___________________________________________________________________

b) “Just a moment, please.”

___________________________________________________________________

c) “Would you like to leave a message?”

___________________________________________________________________

d) ‘Please ask her to call me back.”

___________________________________________________________________

Date of Revision: July 2007 Page 3 of 3