Summary of Learning: Block 3 VTC LAN 6030

VE & CS

Summary of Learning: Block 3

Competency:

I can answer phone calls using appropriate language and

1. Yes / No
manners.
2. I can initiate a phone call. Yes / No

3. I can request a call transfer. Yes / No

4. I can transfer phone calls. Yes / No

5. I can offer to take telephone messages. Yes / No

6. I can leave messages on an answering machine. Yes / No

7. I can leave messages to receptionists. Yes / No

8. I can clarify information and request for clarification. Yes / No

9. I can confirm details. Yes / No

10. I can end a call politely. Yes / No

I need to work on the following:

Student Name: Date:

Date of Revision: July 2007 Page 1 of 1