PROJECT REPORT

ON
CONSUMER AWARENESS

Compiled By: --
Name: - Sumanpreet, Kavita, Amanbir
Registration No: - (1729121,101,094)
college: - CKDIMT Amritsar

1
 ACKNOWLEDGEMENT

I am highly indebted to the teacher in

Charge Er Hansdeep Kaur for her
guidance and constant supervision as well
as for providing necessary information
regarding the project & also for her
support in completing the project.

2
 Table of contents

SERIAL NO. PARTICULARS PAGE NO

1. INTRODUCTION

2. REVIEW OF
LITERATURE
3. OBJECTIVES

4. SPREADSHEET

5. SUMMARIZED
PRESENTATION
6. QUESTIONNAIRES

7. ANALYSIS

8. DUTIFUL
CONSUMER
3
9. RECOMMENDATION

1. INTRODUCTION

Consumer Protection
Act(1986)
Changing etc. of the manufacturers and
sellers The consumer protection act was
passed by the Parliament in 1986.The
act came into force on 15th April,
1987.In 1993, the act was amended for
the first time. Thereafter, it was
further amended in 2003. This Act
extends to the whole of India except to
the state of Jammu and Kashmir.
4
‘Consumer protection’ refers to protect
the consumers against unfair trade
practices such as adulteration of
consumer-goods, misleading
advertisement, under-weight, over.
Consumer is the user of goods &
services who pays for the goods &
services which he uses and is entitled to
expect the quality and nature of goods
& services promised to him by the
seller. Manufacturers owe a duty to the
ultimate consumer taking care in making
their goals where there is no likelihood
of their being examined before they
reach the ultimate consumer. In today’s
5
mass production economy there is a
little contact between seller & consumer
in a difficult positions with very few
avenues for redressal. The intense
competition satisfaction and hence by
and large the principles of “Consumer is
King” is now expected- a transition
from the principles of ‘eaveate emptor’
to ‘caveate vinditor’.

6
 Review of literature
The major studies conducted in India are
further classified into three headings such
as studies pertaining to Consumer
Awareness about Consumer Movement,
Consumer Voluntary Organizations,
Consumer Protection Laws, Consumer
Complaining Behavior and The functioning
of Grievance Redressal Agencies. A study
conducted by D.A.R. Subramaniyam, et
al.28 (1982) establishes the fact that
there is a need for consumer organization
and consumer councils. The study comes
out with the conclusion that nearly 66
7
per cent of the consumers have taken
initiative by themselves rather than
looking for somebody else to rescue them.
S.N. Singh29 (1987) in his article
“Consumer Protection Legislation – A
Critique”, has presented a critical analysis
of the consumer protection legislation in
India. He explains the various laws, which
protect the interest of consumers, their
scope, provisions and procedures and
effectiveness of enforcement.

He concludes that the legislation in India

is failing in safeguarding the interest of
8
the consumer in almost all areas.
“Consumer Protection Legislation – A
Critique” is a study by S.N. Singh30
(1988) which throws much light on the
provisions of various consumer
protection laws in India. The scope and
ambit of different laws and the powers
and functions of various authorities have
been discussed in detail. The author has
highlighted the difficulties in the
implementation of the provisions of the
MRTP and the COPRA, 1986.

9
Objectives of consumer awareness

1) It seeks information about

consumer awareness regarding different
products
.2) It gets information about demerits or d
efects of products from consumers and sugge
stsremedial measures .

3) It makes popular the positive points

of the products.

4. it prepare the wide market for the

product.

10