Internship Report on Pakistan Telecommunication Company Limited

Chapter #09
Recommendations
RECOMMENDATIONS
• The Human Resources should take less time in recruitment and training the
staff.
• Highly qualified & trained staff may be deputed in HR department.
• Refreshing courses should be adequate and more frequent during the year.
• The promotional criteria by the Human Resource Department should be
defined and be as per rules.
• More training centers should be established. If there is lack of resources, it is
difficult, the training centers of the other organizations in the same capacity
can be utilized by determining the terms and conditions.
• During the training by Human Resource Department the ethical values should
be more emphasized.
• The proper and competitive evaluation of the methods and procedures adopted
by other competitors will enhance the performance of Human Resource
Department.
• This is the era of Information Technology. The functions and procedures of
the company should be converted from manual to the automatic. It will
enhance the performance & accuracy of the Human Resource Department and
ultimately of the company. Human Resource Department should allocate
resources for this purpose.
• Human Resource Department may advice and train employees for one window
operation in order to reduce the time and conserve the resources.
• Agents for the promotion of the company policies and to facilitate the
customers by the Human Resource Department may be appointed with proper
check and balance system.
• Pay packages may be revised in the light of profit earned by the organization.

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Internship Report on Pakistan Telecommunication Company Limited

CONCLUSIONS

No doubt PTCL is enjoying monopoly but the time is came when competition
will force company to change its policies to become favorite telecom service provider
in the market & keep its current place & customer base. The actual working
substances are the human beings .It goes with out saying that Human resources are the
most important in the organization and so does the Human Resource Department .It
integrate all the activities and functions of the company like job analysis, recruitment,
staffing, training, designing compensation package, employee’s appraisal system.
Human Resource Department plays the key role in the hiring, retention, motivation
and promotion of the employees .Actually it assign the specified duties to the
specified persons in this age of specialization. Human Resource manager should be
well versed and confident in his field. He should be humane, well natured and have go
face reading capabilities .All this ensures his success. He should be of the notion
“victory is not everything, but the way of fighting is”.

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Internship Report on Pakistan Telecommunication Company Limited

BIBLIOGRAPHY

1. PTCL ,2009 Annual report

2. Thompson S.L. strategic Management concept& cases, New Delhi Tata
Megra-Hill publishing Company Ltd.
3. All PTCL concerned HR department staff.
4. www.ptcl.com.pk
5. www.google.com
6. www.yahoo.com

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