Synetouch POS System Overview

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Table of Contents
I. Synetouch System Technical Information ....................................................................... 4

Synetouch Core ............................................................................................................................................... 4
Digital Menu .................................................................................................................................................... 4
Kitchen Display ................................................................................................................................................ 4
Network Infrastructure ................................................................................................................................... 4
Printers ............................................................................................................................................................ 4
II. Overview ...................................................................................................................... 5

Terminals ..................................................................................................................................................... 5
Back Office ................................................................................................................................................... 5
Front Office .................................................................................................................................................. 5
Kitchen Display ............................................................................................................................................. 6
Guest Dashboard .......................................................................................................................................... 6
Handheld Digital Menu................................................................................................................................. 6
Delivery System ............................................................................................................................................ 6
Online Ordering ............................................................................................................................................ 6
BI Reporting ................................................................................................................................................. 6
Customer Loyalty and Coupon System ......................................................................................................... 6
III. Synetouch Core ............................................................................................................ 8

A. Server Functions....................................................................................................................................... 8
1. Clock In-Out ................................................................................................................................................. 8
2. Login ............................................................................................................................................................ 8
3. Quick Login .................................................................................................................................................. 9
4. Main Screen ................................................................................................................................................ 9
5. Creating Orders ......................................................................................................................................... 13
6. Closing Orders ........................................................................................................................................... 20
B. Manager Functions ................................................................................................................................. 21
7. Terminals ................................................................................................................................................... 21
8. Back Office................................................................................................................................................. 23
9. Logs ........................................................................................................................................................... 34
10. Financial .................................................................................................................................................. 34
IV. Modules .................................................................................................................... 36

C. Delivery Subsystem ................................................................................................................................ 36
11. General .................................................................................................................................................... 36
12. Taking a delivery order ............................................................................................................................ 36
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13. Sending a delivery order ......................................................................................................................... 38
D. Handheld Digital Menu .......................................................................................................................... 39
14. Start ......................................................................................................................................................... 39
15. Settings .................................................................................................................................................... 40
16. The Menu ................................................................................................................................................ 40
D. Online Ordering ..................................................................................................................................... 44
17. Start ......................................................................................................................................................... 44
18. Register ................................................................................................................................................... 44
19. Login ........................................................................................................................................................ 45
20. Main Screen ............................................................................................................................................ 46
20.2 Admin mode .......................................................................................................................................... 48
E. Business Intelligence (BI) Module ........................................................................................................... 49
21. Login ........................................................................................................................................................ 49
22. Main Screen ............................................................................................................................................ 50
23. Requesting Reports ................................................................................................................................. 50
F. Reward System ....................................................................................................................................... 50
26. Basic Settings and Customer Editor and Reports .................................................................................... 50
27. Register new customer – earning/spending reward points .................................................................... 54
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I. Synetouch System Technical Information
Synetouch Core
 Client-server architecture.
 Back Office with Java based backend running on 32bit Debian Linux operating system.
 Database is a centralized MySQL Community Edition (aka. MariaDB)
 Terminal runs on iOS. iPad or iPhone/iPod. Requires iOS 7+
 Can be connected to securely over the internet
 High performance Dell servers or medium performance Intel servers.
Kitchen Display
 Running natively on Linux, Windows, OSX.
 The recommended configuration is an Intel Stick PC connected to a TV
Network Infrastructure
 5Ghz business Wi-Fi for the terminals
 2,4Ghz business Wi-Fi for the quests if requested
 Remotely supported infrastructure
 Mikrotik core, usually built with RB962UiGS-5HacT2HnT-US
 Triple channel high gain antennas for both 2,4 & 5Ghz
 802.11b/g/n on 2,4Ghz and 802.11n/ac support on 5Ghz
Printers
 High performance, highly reliability thermal and impact printers
 Star / Bixolon printers, via Ethernet
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II. Overview
Terminals
Synetouch POS is available as mobile or fixed station setup. Using our mobile solution, taking orders and making
payments happen right at the table. By simply touching the SEND button the order is immediately printed on the
kitchen and the bar printers, so food and drinks can begin being prepared right away.
This speeds up the ordering process considerably and wait staff can go to the next table to take another order
without any delay. By the time they are done, appetizers and drinks will already be on their way to the previous
table. Orders are more accurate and fewer mistakes are made.
Synetouch POS is easy to use, it keeps training times to a minimum. Choosing tables, taking orders, printing
checks, splitting checks, making payment and all the other functions are simple and intuitive; they can be
accessed and used quickly and conveniently.
Easily accessed and informative reports like server checkout, house report, etc. can be viewed and printed from
the POS. Employee work hours can also be viewed, edited and printed on the POS.
With Synetouch POS you can easily and efficiently access tables, open tabs at the bar, take to go orders, create
deliveries, sell gift cards, create coupons, split checks, split tender, split items and so much more. Everything you
need to manage, maintain and control ordering and operations are right at your fingertips. Enjoy the versatility,
speed and stability that is intuitive and enjoyable to use.
Back Office
Synetouch Back Office is full-featured, yet it is quite self-explanatory, easy to learn and use. Menus, prices, new
items, daily specials, staff or even the table layout can be added or changed in the matter of few clicks. Easy to
access and detailed reports are also available. With the help of pre-made menus, daily specials (lunch, dinner,
happy hours, other special offers, etc.) can be changed easily.
Coupons are also managed in the Back Office. Customers can automatically earn coupons that can be printed at
the point-of-sale as they reach their predetermined goals. Coupons have detailed properties that include
percentages, expiration date, etc.
Synetouch offers a sophisticated use of modifiers, which allows items like sides, main courses, special
requirements, and preparation methods to be combined, altered and communicated as needed.
One of the distinct advantages of Synetouch Back Office is that by altering the menu, not only will the items
change on the POS, they also on the digital menu the customers use and the restaurant’s website. They are all
integrated and synergized.
Extensive and in-depth reporting on every area, both front of the house and back of the house is readily available
in multiple formats with a full spectrum of grouping and sorting routines. Information on sales, servers, time and
attendance, tips, media, performance, customers and so much more can be viewed in the Back Office as well as
e-mail automatically. Access Back Office remotely to make changes and view reports at your convenience.
Front Office
Synetouch Front Office creates a whole new experience by enabling you to perform the most common menu
management operations normally done in the Back Office to be accomplished on the POS terminals. Using an
iPad mini as a manager console offers flexibility and ease of access to menu editing, reporting and more.
This allows the freedom and versatility of editing the menu in the front of house, not just in the Back Office. You
can modify cartes, add and edit items, prices and other attributes of the menu. All the changes you make in Front
Office will be instantly visible in Digital Menu and in Online Ordering, giving your guests immediate access to all
changes made.
Synetouch Front Office provides a way to access the most important and most frequently used reports on the
POS terminals creating direct and immediate access to vital information offering a much more dynamic way to
manage your restaurant.
Back Office is available when performing more in depth tasks such as calculating wages, editing financial
transactions or using complex analytics. Synetouch Front Office lets you make other modifications without being
stuck at your desk. Make the changes you need to when you need to and have vital information available at all
times.
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Kitchen Display
Synetouch Kitchen Display is an integrated interactive system that sends orders to a kitchen monitor instead of
or in addition to kitchen printers. Orders can be monitored and traced back and work may be split between
various kitchen stations. The communication between the kitchen and the servers sends notifications to mobile
and fixed terminals in the dining room when there are questions about specific checks and when the order is
ready. Our Kitchen Display system eliminates the traditional ribbon and paper system, reducing costs and
eliminating the loss of kitchen requisition chits.
Delivery System
Our Delivery System provides a solution for efficient and well-coordinated deliveries. The customer database is
searchable by name, telephone number, or e-mail address. Orders can be taken associated with customers, the
orders assigned to a delivery person, the order tracked, and reports are available on sales and payments. The
process is quick, easy and intuitive to use and manage.
The system includes a Delivery Zone module, where you can set delivery fees for each zone, which will be
automatically be added to the check. Orders can be assigned based on delivery zones making routes easier to
determine and complete.
Kitchen to customer, the Synetouch Delivery System gets what you've got to offer where it needs to go simply,
efficiently, accurately, and on time.
Online Ordering
Our integrated Online Ordering solution has revolutionized restaurants’ websites. Since it is integrated directly
into our system anything changed on the menu in the back office shows up immediately on the website with
current information. We provide a flexible way to add items, change prices or introduce discounts. There is no
need for a new website, just insert the module into your website and your menu is ready. It saves a great deal in
expenses, and the changes are instant and up to date.
BI Reporting
Synetouch BI (Business Intelligence) offers new possibilities for management by enabling the owner/manager to
check major reports not just the conventional way in the back office system on site, but from their smartphones,
anywhere, anytime. Phone reports are dynamic and drilldown; they make summarizing and accessing the daily,
weekly, or monthly sales, activity, and performance of the restaurant or even individual servers easy.
The core data is literally at your fingertips. For example if a server gets consistently low ratings from various
customers, the management notices it, and can react to the situation immediately. An up-to-the-minute detailed
snapshot of the entire restaurant can be reviewed in moments. Main indicators and statistics can even be
checked anywhere/anytime. In this way the management can communicate dynamically with the staff resulting
in faster action and more flexible reaction to restaurant needs and customer demands.
Customer Loyalty and Coupon System

Synetouch’s Customer Loyalty system makes connecting and marketing with your customers easier. Guests earn
points with each order which encourages them to come back for their rewards of discounts or merchandise.
You can set the parameters for earning points in the system:
- Set the number of points they may earn for each dollar they spend
- Set a point limit to reach for coupons (printing is done automatically once the limit has been reached)
- Current number of points is tracked via reports for each customer. The system provides customer
information for sending mass e-mails that you can inform your customers about promotions, events,
their reward points, discounts, or any other information you would like to share with them.
Managers can print custom coupons for distinguished guests, even as compensation in case of complaints when
an instant discount is not applicable, so guests may come back later to use the coupon, thus generating a future
purchase instead of an instant loss.
Keep them happy and coming back with marketing, rewards, coupons and discounts for better profits and more
word-of-mouth referrals.
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III. Synetouch Core
A. Server Functions
1. Clock In-Out
- Touch Time Management, and the button
becomes orange.
- You may clock in and out by pressing Clock
In / Clock Out button.
- You may go on a break by pressing the Break
button and return from your break by
pressing Resume Shift.
- Time Reports
- Managers, when logged in, are able to
check edit hours by touching the Edit Hours
button.
- After a user clocks in, the application
switches to the main screen and says:
Would you like to login?
- When Clocking Out, the user will be given
the choice to Check Out or to Clock Out.
Checking out will log the user out as a
server, declare their cash tips, and print a
server report but will keep them on the
clock. Clock Out follows the same procedure as the Check Out but will also clock the user out of the
system.
2. Login
- Press the Time Management button to deactivate (gray) and
to use normal login.
- Enter 4 digit passcode.
- If you have not clocked in yet, you will be prompted to do so
on the Clock In/Out screen.
- Managers may use access cards to log in or authorize various
operations.
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3. Quick Login
- This feature can be enabled on the Terminal Settings page
of the Back Office.
- Touch CHANGE MODE in the bottom right corner of the
login screen to switch to Quick Login mode. This allows non-
managers to login without entering their passcode.
Managers must still use the standard password-login screen
by touching CHANGE MODE again. (Users with Manager
rights will not appear on this screen)
4. Main Screen
Logout: This button will take the
user to the Time Management
page with options to Check Out
and Clock Out.
Switch user: returns you to the

Login screen. It changes the
active user without checking
the current one out.
Refresh: if changes like altering

the menu or adding/removing
users, etc., were made in the
back office, touch the Refresh icon
to apply changes on the iPad.
 When different sections are created, the “Change Section” window pops up and you may switch between
sections. (We recommend using multiple printers for different sections, e.g.: tables, bar). You can switch
between sections by touching the Change Section label on the top right corner of the screen.
 The currently logged in server’s name is visible at all times on the top right corner of the screen.
Tables: Takes you to the table layout screen, where you can select available tables and
begin taking orders.
 NOTE: You can access the table layout screen easily on the To-go and Quick To-
go screens by touching ’Tables’ located on the top-center of the screen. You are
prompted to acknowledge that any unsent items will be lost.
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Tabs: For taking bar orders either for registered guests or on simple quick tabs. Pressing
and holding a tab name for 3 seconds will display a pop-up menu with three options:
- Transfer – Allows an open tab to be transferred to another server. After pressing
Transfer, select the name of the server to whom you would like to transfer the
current tab.
o NOTE: When using fast user switching and transferring a tab, the server
receiving the tab transfer must be clocked in, and the refresh button
must be pressed before transferring the tab.
- To Table – Allows an open tab to be transferred to any open table.
- Combine - After choosing Combine, the “select order to combine” dialog appears.
o Touch OK and select a tab to combine with the current one.
o Confirm the Are you sure dialog by touching Yes.
To Go: Created for to-go orders, which are assigned to the Customer’s Name instead of
table numbers. For your convenience, you can also select quick to go in the ‘to go’
function, which lets you take a ‘to go’ order without assigning a customer to it.
Touch and hold a to-go order and a menu pops up. You will have these options:
Transfer, select the name of the server to whom you would like the tab to be
transferred.
o NOTE: When using fast user switching and transferring a tab, the server receiving the tab
transfer must be clocked in, and the POS must be refreshed before transferring the tab.
- Change name- Change the name of tab
- Pay – Shortcut to payment screen
- Set tax exempt - Makes the entire order tax exempt.
Quick to go: Touching the Quick To-Go icon will take you directly to a modified version of
the Menu/Ordering screen.
 The Quick To-Go screen has the same functions as the Menu/Ordering
except for:
o Quick to-go orders are paid for immediately, thus there is no “hold”
function. However, send and stay is still possible by using the
Transfer to table button which is where the hold button normally
is.
o Holding items is not possible.
o By touching the To Go label in the upper right corner, you can assign a guest to orders, and
after hitting the pay button, you leave the payment screen and may find the order under
To Go.
Drive Thru: Create quick orders without names but with serial numbers. This order type
cannot be transferred or moved to tables
-Long press on an order will navigate directly to pay screen
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Pre Pay Order: Take orders like Tab orders with no quick option. After paying these orders
you can choose to leave it open and close it later.
Touch and hold a to-go order and a menu pops up. You will have these options:
Transfer, select the name of the server to whom you would like the tab to be
transferred.
- Change name- Change the name of tab
- Pay – Shortcut to payment screen
- Set tax exempt - Makes the entire order tax exempt.
Open Orders: The “Open Orders” screen shows a list of the opened orders (tables, to-
go’s, and tabs), filtered by server name.
 Each listed open order has information on Tabs or To-Gos respectively as

well as the Order ID.
 To see enter the Open Order touch an order in the list
 Managers see the tables of every server and are able to edit any open order.
Orders to Confirm: List of orders from Online Ordering and Kiosk which are required to
be approved by server or manager.
 Icon is flashing when new order comes in

 After opening an order it will be confirmed and show in Tabs and Opened
orders
Reopened: Orders that have been reopened or voided appear here so that they can be
selected for editing payments, discounts, and voiding card transactions.
Paid In/Out: Use it to track cash movement in cash drawer
 Prints receipt of amount with info

 Can be checked in reports
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Coupon: Coupons can be created by mangers and servers with the appropriate rights.
 Coupons: To create coupons touch Coupon icon on the bottom left of the
screen. You must have the right to “Create customer coupons,” servers must be
enabled to do so in the back office.
o Enter an amount and the system will generate and print a unique code
that will function as a coupon.
o Coupon expiration dates are set in the back office.
o Customers can use coupons only once to pay their check or part of it.
 Guest List: List of registered guests.
o Customers can use existing Reward Points for coupons.
o Tap the name of a registered guest and enter the number of points the Customer would like
to redeem.
Gift Cards:
 After selling a gift card, it must be activated on the Gift Card screen.
o Select a Gift Card from the list. Make sure you select the correct one.
The Gift Card activation pop-up dialog is displayed.
 Touch Card Swipe to assign the value of the selected Gift Card
to a mag-stripe card.
 If you do not use mag-stripe cards, touch Auto Generate ID to
print a Gift Card with a unique code that can be used instead of cards.
o Gift cards can be topped up regardless of the current balance, even manually.
 Balance of gift cards can be printed on the info screen.
 The serial numbers of gift cards used for payment are printed on the receipts.
 The balance of gift cards can be printed by pressing “Info.”
 Gift cards, as opposed to coupons, can be topped up regardless of the current balance.
 Tips can be paid with gift cards, just like with credit cards. The tip, paid with gift cards will be included
on the check.
 Different footer messages can be added to coupons and gift cards.
No sale:
 Opens cash drawer without a financial transaction.
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5. Creating Orders
5.1 Table Orders
5.1.1 Table Layout Screen
- This screen displays the tables in the current
room. If there is more than one room made, you
can navigate between them by swiping
horizontally or touching the room’s name at the
bottom of screen.
- Tables may be one of six colors:
o Green indicates that the table is
available and you have access to it.
o Yellow means the table is open but no
orders have been sent for it (orders are
pending and they can be cancelled or
sent).
o Orange indicates the table is open and
there is at least one active order
associated with it.
o Red: you do not have permission to
access to this table.
o White: the table is being edited by
another user.
o Blue: Some items are on hold on this table (will automatically fire orders if preset time
elapses or you can fire them touching fire table button on Table info screen).
- To open or reopen a table, simply touch it on the screen and the new/modify table screen will appear.
- Back: takes you back to the last screen.
- Refresh: refreshes the status of all tables (available, open, and closed). Otherwise refreshing is done
automatically every 5 seconds.
- Editing tables of other servers: if this feature is active (set in back office) you may open other servers’
tables. Whenever the owner of the table is editing the table’s order, the function is suspended until
the server exits from the table’s order screen.
- Pressing the “i” button in the top right corner of the table layout will shows the time passed since
opening the table.
5.1.2 Table Info Screen

- To take an order for the table just
press the Menu/Check label.
(Optionally, you may set the
number of customers in ‘Guest
Count’.
- Checks can be split before taking
an order by setting positions using
the Position button, or by
touching the Split button anytime
while taking the order, marking
items of each guest with up to 30
different colors. Checks can also
be split by seat number.
- Touch the Menu button to view
menu items and start taking an
order. If positions were set or the check was split, touching the Menu button will take you to a
window that asks which position or check to assign to the order.
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- Servers can relocate guests from one table to another by using the Change table button.
- An easy way to remove all unsent items is by touching the Cancel Unsent button. You will be returned
to the table layout screen automatically.
- Tables can be reassigned to other you by using the Transfer table button. It can done with the
appropriate permission set in the back office system. Table assignments are temporary by default, in
that once the transferee closes the table, the original server has regains access to it.
o After touching the Transfer Table icon, select the table you are going to transfer.
o Select the user you would like to transfer the table to, and the transfer is complete.
o NOTE: When using fast user switching and transferring a table, the server receiving the
table transfer must be clocked in, and the device must be refreshed before transferring
the table.
- Combine Table: After choosing Combine Table, the table layout will be displayed again and you can
select a table to be combined with the current one. There are two ways to combine tables and you
will be prompted to choose one:
o Check to Check - Check to check merges corresponding checks into one.
 A check with three splits added to a check with two splits using check to check will
become a single check with three splits. First-to-first, second-to-second, third-to-
third.
o Append – Append adds the splits together.
 A check with two splits added to a check with three splits will yield a single check
with five splits.
- Using an optional Guest Dashboard access code, customers may log in to a webpage and check the
status of their order.
- Link Guest: Checks can be assigned to customers who have been previously registered. Assigned
guests can be removed from the check before payment. Customer information will be printed when
saved.
- Reopen Table: Reopens last order on current table.
- Fire table:
o If courses are sent beforehand, individual courses or
the entire table can be fired.
o If hold function is used, held items will be sent
immediately.
- Send Message: function allows you to send messages to any
printer.
- Quick Cash Pay: closes the check assuming the customer paid
the total amount in cash.
- Tax Exempt: makes the entire order tax exempt.
5.1.3 Menu Screen

- The program organizes menu items into “cartes” (e.g. breakfast, lunch, dinner) on the menu screen.
You can navigate between cartes by touching the labels at the bottom right of screen.
- Each carte contains categories (appetizers, entrées, desserts, etc.) in which items are put.
- After selecting a Carte, the list of items is filtered to the ones in the carte. Touching a category above
the selected Carte will narrow the set of items down to the items of the selected category. Touching
the Carte again removes filters and will display all items.
- Navigation buttons are located at the top of the screen. The top left button takes you back to the
previous screen while the top right button, which displays the table number, takes you back to the
table layout screen. Note: Clicking on this button does not result in the loss of any unsent items.
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- + (Plus Button) : Options for Print Check, Auto Gratuity, Discounts, Kitchen Messages, and Delivery
Fees
- Course Line: If the course line parameter is switched on in the back office, you may set course lines
by touching this button and entering a selection, or by touching next will automatically add a course
line.
- „3/3”: shows the current position and the number of splits in the check. Press it to switch between
checks.
a. Adding Menu Items
- Touching an item will immediately add the item to the order; touching items that contain forced
modifiers will open a list of modifiers.
- It is possible to have images instead of text on the buttons of menu items. They have to be uploaded
in the Carte Manager of the back office system.
- If there are multiple forced modifiers assigned to an item, modifiers are added in a sequential order.
In case of multiple modifiers a ‘Done’ button is added to mark the end of adding each modifier.
Modifier tables can be skipped by touching the next modifier table name or touching the Menu
button on the top right corner.
- Multiple item selection: touch and hold a menu item for three seconds and a pop-up menu will
appear, offering three choices:
o Multiple: Allows the server to add a specified number of the selected item.
o Set remaining quantity:
 86’d (sets remaining Quantity to 0)
 Unlimited (sets remaining Quantity to Unlimited)
 Set (allows user to manually enter a quantity)
o Info: Shows information about selected item.
Items may be shown in one of three colors:

o black – unsent items
o orange – last added unsent item
o blue – item has been sent
- Functions accessed by touching an unsent item:
o To Go: Marks the item as To Go for the kitchen. If items have been set as Tax-Free when
to-go in the back office, tax will not be added.
o Repeat: repeats item with all its values (e.g.: modifiers, to-go).
o +modifier: lets you edit optional modifiers in five categories: Default (nothing is
highlighted), Extra, Add, No, and Sub.
 Find and select modifiers quickly by touching ‘Search’ in the top-right corner of
the screen. The price of optional modifiers may also vary by categories (extra, no,
etc.)
 You can leave the screen by touching the back arrow
o Remove: will remove selected unsent item from the order.
o Transfer: you may transfer individual items to another table/check.
o Note: will attach a short note to the menu item on the chit.
- Functions accessed by touching an unsent item’s forced modifier:
o Replace: lets you replace the selected forced modifier with another one. Touch ‘Confirm’
in the top-right corner after selecting a new modifier.
o Note: Lets you add a note to the modifier.
- Functions accessed by touching an unsent item’s optional modifier:
o Replace: lets you replace the selected optional modifier with another one.
o Remove: deletes the optional modifier from the item.
- Repositioning unsent items: touch the 3 horizontal stripes next to the item and drag to rearrange the
order. Items can also be dragged into different course lines.
- Functions available by touching and holding an unsent item:
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o Note for kitchen. This option allows servers to send messages onto the kitchen printer. If
the text entered cannot be seen, please refer to appendix note 1.
- Functions accessed by touching a sent item:
o Repeat: repeats item with all its values (e.g.: modifiers, to-go).
o Split: divides item value evenly by the number specified.
o Discount: applies pre-programmed or custom discount values to items – appropriate rights
must be set in back office.
o Void: with the appropriate rights, you may void sent items. A chit is printed about the
operation.
o Transfer: you may transfer individual items to another table/check.
- Open item – you may create items manually on the fly by touching the Open …” icon (this icon will
be displayed as “Open Lunch” or “Open Dinner” depending on the name given in the Carte). Simply
touch this icon, give your item a name and a price and the item will appear on the order. Touch no-
tax instead of OK to prevent tax from being added to its value.
o If the text entered cannot be seen, please refer to appendix note 1.
o It is possible to restrict the sale of open items to manager approval.
- Search: touch the search icon to find any menu item. Type the name or product ID in the
search box.
b. Order Options
Once the customer’s order has been taken, you will have the following options:
Remove – lets you remove an unsent item.
Split – Allows you to split checks.
 You can split checks into any number of equal parts or by position/seat number before taking the order
by using the check split button.
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 You can split the check – by seats or any whole number – on the order screen by using the split button
on the bottom.
 After entering the number for check split you will see colored buttons on the bottom for each check, at
first all of the items will be assigned to check 1. Select a check number on the bottom of the screen and
reassign items to it, you will see the color of the items change according to which check they are assigned
to. When you are finished splitting the check press ‘Done’ on the bottom of the order screen. You may
move between checks by swiping the order left sideways. If you split the order in 3, tickets will be labeled
1/3, 2/3, and 3/3. When you press the ‘Pay’ button the system will print separate checks.
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 If you need to alter something split-related on the check, just press the split button again, it will list
everything and you may re-split the order any way you want.
 If you need to add another check to an already split check, you can press and hold the check split button.
Then press the split button to move items to the recently created check.
 If you wish to split a check evenly, you may use the split button on the payment screen and the system
will calculate the price.
Multiple:
o Sent Items: select multiple sent items and choose Repeat, Split, Discount or Void.
o Unsent Items: choose multiple unsent items and use the Remove, to go, or Repeat.
Pay: Touching ‘Pay’ sends any unsent items and opens the payment screen.
Send and Hold: by pressing Hold, you can set a time for items to be held.
Highlighted items will be sent immediately, items that are not highlighted will
be held. Remaining time is displayed between the icons.
Send: sends all items of the order to the appropriate printers. Send and stay
function: Press and hold the Send button until the Communicating with server
box pops up. The system stays on the menu screen so the server can continue
adding items to the order.
- It is possible to set a maximum number of items on kitchen chits in General Settings. If the number
of items exceeds this number, the rest of the order is printed on a separate chit.
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5.2 To-Go
Used for to-go orders, which are assigned to the Customer’s Name instead of table
numbers. For your convenience, you can also select Quick To Go in the ‘to go’ function,
which lets you take a ‘to go’ order without assigning a customer to it. Swiping a credit
card in To-Go will start a new order in the respective directory with the customer’s name
indicated.
Servers may open each other’s to-go orders with the appropriate permissions.
Touch and hold a to-go order and a menu pops up. You will have three options:
- Transfer – Allows an open tab to be transferred to another server. After pressing Transfer, select the
name of the server to whom you would like the tab to be transferred.
- Change name – Change the name of the order.
- Pay – Go directly to the pay screen.
- Set Tax Exempt – Removes sales tax from the order.
Quick to go: Touching the Quick To-Go icon will take you directly to a modified version of
the Menu/Ordering screen. The name of customers on quick can be entered by pressing
“Tabs” in the top right corner of the order screen.
 The Quick To-Go screen has the same functions as the Menu/Ordering
except for:
o Quick to-go orders are paid for immediately, thus there is no “hold”
function. However, send and stay is still possible by using the
Transfer to table button which is where normally the hold button is.
o Holding items is not possible.
5.3 Tabs
Used for taking bar orders either for registered guests or on simple quick tabs. Swiping a
credit card in Tabs will start a new order in the respective directory with the customer’s
name indicated. Pressing and holding a tab name for 3 seconds will display a pop-up menu
with three options:
Transfer, select the name of the server to whom you would like to transfer the
current tab.
transfer must be clocked in, and the refresh button must be pressed before transferring the
tab.
- Change name – Change the name of the order.
- Pay – Go directly to the pay screen.
- Set Tax Exempt – Removes sales tax from the order.
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6. Closing Orders
6.1 Payment Screen
When ’Pay’ is pressed, the pay screen is accessed
and the check is printed automatically. (Unless the
’print paper receipt’ option is disabled in General
settings.)
Reprint: reprints current check with all the items.
Reprint all: reprints all the checks.
Link Guest: assigns check to a registered customer
(e.g.: reward points).
Navigate between checks using left, right arrows.
Payment: (If no card reader is attached a pop-up is
displayed, please see troubleshooting card readers
(Appendix B).
- By default, status counter shows the total amount
left to pay, but different amounts may be entered
there.
- Splitting checks with split 1/2, 1/3 or Split
buttons, the check is automatically split the first
time the server presses the button. Pressing one
of these buttons multiple times will result in dividing the check proportionate to the times that the
button is desired.
- Using Compensation if necessary with Comp. and Comp % buttons. Compensation can be invalidated
with manager rights.
- Choose type of payment: cash, credit card (touching and holding this button for 2 seconds displays
the external credit card button – using an independent device/application for payment or manual
card number entry), gift card (swipe card or type in the identifier, and enter a tip amount). Long
pressing the gift card button will let you enter an external gift card reference number (if the gift card
was not issued via Synetouch). When paying with coupons, checks are automatically assigned to
customers. The serial number of gift card used for paying is printed on the receipts.
- Confirm (remove payment (e.g.: credit card payment) if it was unsuccessful).
- In case of cash payment, change is shown on the bottom left.
6.2 Tips
- Lists all the unclosed credit card
transactions.
- Several filtering options (amount,
server name, time interval, transaction
ID).
- Close a transaction: click and fill out tip
or total field – OK – transaction will
turn to green.
- Touch Send to close a transaction.
- Once ‘Send’ button has been tapped,
the only way to change tips is using the
live transactions editor of the back
office, but editing must be done before
automatic batch time.
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- Voiding transactions: touch and hold a transaction for 3 seconds in the list, or in the live transaction
editor of the back office – once a transaction has been voided the order will appear on the Reopened
Orders Screen.
- A pop up menu for tips can be enabled in the back office system for convenient tip handling.
- The tip out feature has to be set up in the back office.
- You can open and reopen orders by using the QR icon on the screen and scan the QR code on printed
checks
B. Manager Functions
7. Terminals
7.1 Main Screen
Paid Out: lets managers pay suppliers from the cash drawer, were they to stop by with an unexpected or late
batch of goods. The sum taken out will be indicated in house reports.
7.2 Report Screen

Cash close: Prints a simple cash closeout form
for servers.
Reports: View any report. (You cannot print
reports from this option.)
Server report: Managers can print daily server
reports for each server. Servers can only print
their own reports. The starting date is the first
opened table time which has been assigned to
the server, not necessarily their clock in time.
Time report: A detailed time report of the
current user.
House report: A daily house report.
Limited Items: Lists all the limited items in the system and their current quantity.
Financial report: Shows all financial activity by servers. Use to match against house report.
End of day report: A detailed sales report
Reprint document: Documents of any transaction can be previewed and reprinted from the last 24 hours.
Department: It displays the currently selected department. Touching it allows you to switch between
departments.
Preview Screen: Each report has a print preview. Select print from the top-right corner and the report will be
printed on the assigned printer. Touching default printer on the bottom of the screen will allow you to select a
different printer to print to from the pop-up dialog shown below:
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7.3 Manager Screen
Change ID: logged in managers can associate mag-swipe
cards with their by using this feature. Touch Start, then
confirm and swipe the card when prompted.
Notifications: displays a list of all previously pushed
notifications from the guest dashboard and to kitchen
displays.
Gift Card Tips: manages the tips paid with gift cards.
Unstuck Print: Deletes the last printing job if it is stuck.
Guests: lists and manages registered guests in the
system.
Shift Manager: A step-by-step guided closing process.
Menu editor: (Front office) On this screen you can edit existing menu items and modifiers, or add new ones like
in the Back office.
 With long press on menu item you can edit the image of the item.
 Selecting a menu item shows editable options on the left of the screen
Re-open Order: lets managers, and servers with the appropriate permissions to reopen closed orders and checks.
 After touching Reopen Order you can filter results by time, server name, order ID, or table number.
 By default, orders for the last 3.5 hours are selected with no other filters.
 Touch List Orders to perform a search.
 Touch the order and confirm to reopen it. If you
would like to reopen a particular check from the
order, simply select the check listed under the
order.
 Confirm by pressing YES on the pop-up dialog
NOTE: Any closed order with a completed credit card

transaction can be re-opened with only the cash portion due.
See ‘Tips’ section for more details on voiding credit card
transactions.
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8. Back Office
8.1 Login
 Use the same username and 4-digit password that is used on the POS.
o (User names and passwords are Case Sensitive)
8.2 Settings
8.2.1 Sections
You can create sections to enhance control over the printers. For example, as
Bartenders do not usually need their own drink orders to print, you may create a
bar section and a dining room section and assign the printers so that only drink
orders from the dining room servers will print for the bartenders to make.
 To edit sections choose Sections from the Establishment menu.

o Click the Add new section
 You can assign printers and users to each section.
 Use the edit and save icons.
8.2.2 General
 Choose General Settings from System:
o Put a checkmark next to Check grouping similar properties and
named elements to group similar items on the customer’s
check. For example a customer who orders two similarly
modified items, will see those items listed with a quantity of two,
instead of two separate items, saving paper.
o A custom message can be added to the customer’s check by
entering text in the field labelled Bottom Text of the Check.
 Example: Thank you for choosing our restaurant!
8.2.3 Terminals
 To enter the Terminal Settings, choose Terminal from the Settings Menu
o To edit advanced settings on this page, please contact Synetouch tech support.
o Credit card terminals may be assigned to specific iPads here.
8.2.4 Employee Work Hours
 Select Employee work hours in Staff:
o Choose a username or leave it (-) to select all employees.
o Select a Time Interval by setting a Start and End Time.
o Click Show Result to view existing logged hours. If changes need to be
made click Modify.
o Click Create New if you need to manually enter a new time entry.
o Note: A start and stop time must be entered. If an employee
forgets to clock in, have them clock in, and use the Modify
function during their shift.
 Add both a start and stop time entry by choosing add new clock in/out interval
 On terminals:
o Tap Time Management button under manager login credentials.
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8.3 Staff
To use our system, you will need a username and 4-digit PIN. Each User must have one or more user roles, which
control what users are allowed to do within the system. Users with “manager” user role can access everything in
the system and cannot be restricted. It is recommended that managers who work as servers as well are also given
the “server” user role, as this role is needed for features such as “Transfer Table” to function correctly for such
users. Employees that will only need to clock in and out will only need the “employee” user role.
8.3.1 Users
 To add a new user, click New
User in Staff / Users
o You must choose at
least one User Role,
 For
employees
that should
ONLY have
clock in/out
ability, choose
Employee as
the only role.
o Multiple roles can be selected if needed.
o Make sure you assign tables to the new employee by either clicking “Add rights to all tables,”
or by selecting individual tables for the user:
 Choose Tables in Establishment.
 Choose a room by selecting Rooms under the Rooms sub-menu.
 Select at least ONE table to enable the Properties Menu
 Click Select all Tables under Properties, and add a checkmark next to the user to
enable that user to use the selected tables. NOTE: Each room must be selected
individually.
 Make sure to select Save under Rooms on the left before navigating elsewhere.
 Click Users in Staff:
o Click on the pencil icon to edit employees.
o Editable properties include Username, Password (must be a unique 4-digit long passcode),
email address, hourly rate, SSN, Phone Number, Address, and User Role and Department.
o Forgotten Password: change passwords in Admin > User admin > Edit
 When you are finished editing click the checkmark to save your changes.
 Showing login passcodes can be enabled in General Settings.
 In the Commands list there are several options:
o Removing users:
 Users can only be removed if they have no unclosed activity. (No sales, no time punch,
etc.) If a user needs to be restricted, use Lock/Unlock.
o Lock-Unlock:
 When an employee is locked, they will not be able to login,
 Important Note: When an employee is locked, their password can be re-used by
another user.
 Locked users can be hidden from view by using Show/Hide Locked.
o Job Roles
 Multiple roles can be selected for each employee. These roles are edited in Admin
Menu/User Roles.
o Set Default Section
 This will automatically set the Employee’s Section upon login. If no Default Section is
added, employees are prompted to choose a section at login.
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8.3.4 User Roles
 Select User Roles in Staff
o You can assign
different roles to users
and add new user roles
(e.g.: assistant
manager, bartender).
NOTE: Manager Role
has all permissions by
default (regardless of
permissions).
o Each role can be set up
with different
permissions.
o A new role can be added by choosing User Roles from the Admin Menu, then choose New Role.
o Each role has an approval and an own level of ability. This means that even if a user may not
use a function, their supervisor may approve it without having to log out and back in.
8.3.5 Job Roles
Job roles can be used to control tip out percentages and hourly rates for employees that perform more than one
job and are paid different rates accordingly. When a user with multiple job roles clocks into the system they will
be asked what they are clocking in as and this will appear in their time reports. The settings for Job Roles can be
found in STAFF >> Job Roles.
8.4 Carte
8.4.1 Carte Manager
To edit your existing menu, go to Menu -> Menu editor. The structure includes the following columns: Category,
Menu Items, Fast screen, and VAT. incl., followed by the Cartes.
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Search in categories or items easily by typing letters into the appropriate search field or change listing order with
the arrows on top of the columns.
If you have more menu items that can fit in one page, use the arrows in the yellow field to navigate between
them.
Menu items will only appear on the carte(s) where they have a checked price box. Visibility can also be limited
by time interval criteria.
If you put a check mark in the VAT included, the system will consider the prices entered in the carte as tax
included.
Fast screen option: you can select any item to be on the fast screen, just click on the green pencil button in Fast
screen column and check under the desired column, then select check mark (X for cancel). From then on, the
item’s price field will be highlighted.
Don’t forget to use the ‘Save’ button to save any changes you made and Syneweb synchronization to save
changes to the online ordering webpage.
To edit the layout of fast screen go to Menu -> Fast screen and move items around with the arrows.
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Condensed menu items function gives you an extra category layer, just click on a category to edit, and select a
parent for it.
8.4.2 Creating new items, categories, cartes

Each menu item must be assigned to a menu category and carte(s). If you have already created your menu
categories and cartes you may skip these steps.
Follow these steps to create a new menu category:
1. Create a Category by Going to Menu -> New Category.
2. Enter a name for the new category.
3. If you want this category to have a parent category (condensed menu item), pick one.
4. Enter a priority value. The higher the number, the lower its priority will be. If two menu categories have
the same priority, they will be sorted alphabetically.
5. Select a type for the category. It is important that the correct type is selected, as this will affect your
statistics and reports.
6. You may set a color for the category button. This will only affect the color of the menu category button
and not the color of the buttons for any food item assigned to that category.
7. Add printers you want to use to print tickets to. Assign printers to sections as needed. If you have
multiple sections you may need to add another entry to the Assigned Printers for each section.
8. When you are finished, click on Save or Save and Back.
To add a new Carte follow these steps:
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1. Create a new Carte by going to Menu -> New Carte.
2. Enter a name for the new Carte.
3. Assign the new Carte a priority. The higher the number you assign to the priority the lower in the list it
will be. If two Cartes have the same priority they will be sorted alphabetically.
4. Check the box marked ‘Enabled.’
5. Select a type for the Carte.
6. If you want all menu items and optional modifiers on the Carte to be sorted alphabetically instead of by
priority, check the “Alphanumeric order of menu items and optional modifiers” box.
7. Subsystem visibility, by default, will have the ’Client’ box checked. This means that the carte will be
visible on the terminals. If you need the Carte to be enabled for Online Ordering or Digital Menu you
will need to check the corresponding boxes.
8. The assigned printers for Cartes will only affect where any “open items” print. The printers assigned to
the Carte will not affect regular menu items.
9. You may set the Carte to be visible only at certain times on the terminals.
 Uncheck the box labeled “All the time.”
 Click on the hours and minutes and use the arrows to set the starting and end time.
 Select which days you want this to apply to.
 The Carte will then be visible only during the selected periods.
 You are able to add multiple rules by click on ‘Add New.’
When you are finished click on the Save button.

To create a new Menu Item follow these steps.
1. Create a new menu item by clicking Menu -> New Menu Item.
2. Assign the new menu item to a Category. The system will assign the Category’s color and forced
modifiers to the item.
3. Enter a name for the new item. ‘Name’ will be the default name that appears if none of the other name
fields are used. ’Short Name’ is the name that will appear on the terminals. ‘Kitchen Name’ will be
printed on the kitchen printers.
4. You may add a description to items that servers can check on the terminals and it will also be visible on
the Online Ordering and Digital Menu.
5. You may assign a priority to items. The higher the number the lower the item will appear in the list. They
will first be grouped by Menu Category and then sorted by their priority within the category.
6. If you use the inventory tracking system you may enter a serial number or a barcode for the item in the
Product ID field.
7. You may upload a picture of the item to be displayed on Digital Menu and Online Ordering.
8. You may upload a Background Image that will replace the button on the terminals.
9. Tax Percent – You may override the default sales tax value, if needed.
10. Course line – If you serve meals by courses you may assign a course number to items. This will affect the
order in which the items are sorted on the kitchen tickets.
11. Calorie – Enter how many calories item contain.
12. Recipe – Add the recipe to the item to be visible to the servers.
13. To go tax free – This controls whether sales tax is charged when this item is sold as a ‘to go’ item.
14. Free Priced – If you enable this feature, the system will prompt servers to enter in a price when the item
is sold.
15. VAT included – This tells the system if the price of the item in the system already includes sales tax.
16. Color – Set a color for the button for the menu item on the iPads/Terminals. Do not change if you would
like to use the Category’s default color.
17. Assigned Printers - If you need the menu item to be printed to a different printer than the rest of the
category you can override the category level printer setting by clicking on the Add Printer button.
18. When you are finished click on the Save/Save and Back button at the top of the screen.
Pricing items.
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1. Go to Menu -> Menu editor
2. Find the item you want to set a price for in the menu editor.
3. Check the box on the Carte you want the item to appear.
4. Once checked, click on the current price of the item and set a new price.
5. When you are done click on the Save button on the top of the screen.
8.4.3 Modifiers
Enabling Modifiers.
1. Click on a menu item.
2. Go to Modifiers on the bottom of the page.
3. If the modifiers you need are not available in the Modifiers section, click on the Change Modifier Groups
button.
Modifiers are separated into Forced Modifiers and Optional Modifiers. Forced modifiers are modifiers that the
system will prompt for when choosing a menu item. Optional modifiers are not prompted for but may be
accessed by tapping on the item on the order screen and selecting “+ Modifier.” Forced Modifiers have a default
price assigned to them and this price may be overridden on individual menu items as needed. Optional Modifiers
may also have prices set on them. Optional Modifiers may have a different price for each of the Add, No, Extra,
Sub, and Default options.
Modifiers are sorted into modifier groups and are assigned to Menu Categories. Forced Modifiers must then be
enabled on the Menu Item by going to the Menu Editor and choosing the Menu Item you need the modifier
enabled on.
To create a new Modifier Group follow these steps.
1. Go to Menu >> Modifier groups.
2. Click on the “New” button at the top of the page.
3. Menu Categories - Select the Menu Categories that the modifiers in this group will be applied to.
4. Name – Enter a name for the modifier group.
5. Description – Describe the modifier group.
6. Multiple Selection – This option allows more than one modifiers to be selected when ordering a menu
item.
7. Forced Modifier – If a server tries to skip a modifier group marked as a forced modifier the system will
prompt the server that they have left a modifier blank.
8. Max Free Selection – The number of choices they get for free. (Must have Multiple Selection enabled.)
9. Max Selection – The maximum number of modifiers that may be chosen. (Must have Multiple Selection
enabled.)
10. Default Menu Item Status – This setting will automatically enable modifiers on every menu item in those
Categories that the Modifier Group applies to.
11. Image – Upload an image for each modifier group.
12. Priority – The priority will control the order in which the modifier groups will appear.
To add Modifiers to Modifier Groups follow these steps:

1. Choose the modifier group you will be adding the modifiers to.
2. On the Modifier Group Editor page click on the “Add Modifier” button.
3. Enter a name for the Modifier and a name for online orders. You may enter a description as well.
4. Set a price for the modifier. This will be added to the price of the menu item as an upcharge when it is
selected.
5. Is default? This option will set this modifier as the default option for the menu items it is enabled on.
6. Priority – This controls how the system will sort the modifiers in this group. If two or more modifiers
share the same priority number, they will be sorted alphabetically.
7. Image – Upload an image for the Digital Menu and Online Ordering.
29
After creating the modifiers and selecting the menu categories they will apply to, they will not be turned on by
default on the menu items unless you enabled the “Is Default” option in step 5. You will need to go to the menu
item that you need the modifier on and enable it from the menu item page.
To create a new Optional Modifiers group follow these steps:
1. Go to Menu >> Menu>> Optional Modifier Groups.
2. Click on the “Add new modifier group button”.
3. Give the Optional Modifier Group a name.
4. If you did not set a type for the Optional Modifiers Group, go to the Optional Modifier Group Editor (See
step 1) and select the modifier group and then select a type. (Default is “Food” type.)
5. Select the Menu Categories that this modifier group will apply to.
6. Click on the “Add new modifier item” button to begin adding modifiers to the modifier group.
8.4.4 Combo Items

Creating Combo menu items allows you to make a series of item selections within one item. Sub elements can
have their own modifiers (forced, optional) and can be set to be sold only as a combo item. If it can be sold as a
single item too it can still has its own price in a combo item. Combo items appear crossed with a grey line on
terminals.
To create a combo item follow these steps:
1. Create a new menu item by clicking Menu -> New Menu Item.
2. Assign the new menu item to a Category. The system will assign the Category’s color and forced
modifiers to the item.
3. Enter a name for the new item. ‘Name’ will be the default name that appears if none of the other name
fields are used. ’Short Name’ is the name that will appear on the terminals. ‘Kitchen Name’ will be
printed on the kitchen printers.
4. You may add a description to items that servers can check on the terminals and it will also be visible on
the Online Ordering and Digital Menu.
5. You may assign a priority to items. The higher the number the lower the item will appear in the list. They
will first be grouped by Menu Category and then sorted by their priority within the category.
6. If you use the inventory tracking system you may enter a serial number or a barcode for the item in the
Product ID field.
7. You may upload a picture of the item to be displayed on Digital Menu and Online Ordering.
8. You may upload a Background Image that will replace the button on the terminals.
9. Tax Percent – You may override the default sales tax value, if needed.
10. Course line – If you serve meals by courses you may assign a course number to items. This will affect the
order in which the items are sorted on the kitchen tickets.
11. Calorie – Enter how many calories item contain.
12. Recipe – Add the recipe to the item to be visible to the servers.
13. To go tax free – This controls whether sales tax is charged when this item is sold as a ‘to go’ item.
14. Free Priced – If you enable this feature, the system will prompt servers to enter in a price when the item
is sold.
15. VAT included – This tells the system if the price of the item in the system already includes sales tax.
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16. Combo menu item – Enable this to make it a combo item, below under combo menu item section you
can create combo groups now. Add multiple groups with multiple elements then set their own prices.
17. Can be sold itself – Can be sold as non combo item too
18. Color – Set a color for the button for the menu item on the iPads/Terminals. Do not change if you would
like to use the Category’s default color.
19. Assigned Printers - If you need the menu item to be printed to a different printer than the rest of the
category you can override the category level printer setting by clicking on the Add Printer button.
20. When you are finished click on the Save/Save and Back button at the top of the screen.
8.5 Tables
The Tables menu controls the settings for the table layout. This is where you
can create new tables, set the number of chairs on each table, create new
rooms, and control which servers have rights to the tables.
You can create, order, delete and save rooms, tables and various other
elements.
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8.6 Reports
The Reports section is for the purpose to provide financial and other statistics, lists and guidelines.
 Select a report from the Reports menu

o Select a From and a To date. The report will contain
data accumulated during this period.
o Select a Server or All
o Select a Department or All
o Select a starting and an ending point for the time
interval if you would like to see only a certain period of
days between the dates set above. (E.g.: all sales
between 9.00 am-11.00 am in March.)
 Choose View as PDF to (download or) view in a new browser
tab, or Download as Excel Sheet to download the report in
.xls format.
 Servers have to check out first and then clock out. (Report will be printed automatically.)
o NOTE: If the server clocks out first, then clocks in again to do the checkout the report will be
empty. In this case you can print this report at Back Office > Reports > Servers > Server Checkout
 Always check the credit card tips row in server checkout reports. If its value is unusually high, verify it.
 Entire rows of user-checkout may be deleted in the Back Office.
 Menu Items
o Menu Item List
o Combo menu items
o Complete Menu Report
o Modifier List
o Optional Modifier List
o Optional modifier item usage
o Menu Item Feedback
o Depleting Menu Items
 Sales
o Sales Analysis
o Basic Payment
o Menu Sales
o Payments
o Item Sales by Server
o Item Types Sales
o Modifiers Sales Report
o Sum of Sales
o Restaurant Summary
o Media
o Transactions by card Type
o Product
o Itemized Categories
o Food and Beverages Sales Summary
o Open Items
o Modifier Food and Beverage Sales Summary
o Labor and Sale Comparison
o House
o Batch Close Report
o Cash Balance
o Refunded Credit Card Transactions
o Tax Exempt Orders
o Delivery Orders
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o Hourly sales
o End of day
 Servers
o Discounts
o Time and Attendance
o Payroll by Employee
o Payroll by Job
o Employee work Hours
o Detailed time sheet
o Voids
o Detailed Voids
o Card Transactions of Servers
o Server Performance
o Server checkout
o Daily Closed Checks
o Server
o Media by Server
o Labor Summary
o Servers Financial Information
o Employee Meal Report
o Daily
 Inventory
o Invoices
o Usage
o Inventory
o On Hand
 Guest
o Guest Information
o Guest Information Report
o Guest Answers Report
o Guest Life Events Report
o Guest Interests Report
o Guest Sales Report
 Others
o Most Frequented Table
o Transferred Order
o Gift Card Information
o Coupon Information
o Opening Cash Drawer
8.7 Gift Cards and Coupons

 Choose Gift Cards and Coupons in Financial.
o Choose a From and a To interval
o Select the Valid checkbox to only view valid items.
o Click Show Results
 Viewable data includes Release Date (the date
the coupon or gift card was created, Amount
(value of the gift card or coupon), Activated
(true/false), and Expiration Date.
o Click the pencil icon to edit a transaction.
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 The only editable field is the checkbox is Valid, which enables or disables gift cards
and coupons.
8.8 Editors
8.8.1 Departments
You can create separate departments with their own reports. For example, if a restaurant has a Bakery and dining
service, they can set up separate reports for each department. Departments may be found in the Establishment
sections.
8.8.2 Devices
This feature is only used when multiple departments are present. The Device IDs are set on the terminals.
9. Logs
 The Event Log records system events for diagnostic purposes.
 Print Log is a record of the print jobs sent to the printers
 Printed Documents:
o Select Printed Documents in Logs.
o Select a time interval and click Show Result.
o To choose where to re-print, select a printer from
the drop-down menu. Choosing Default Printer
sends the job to the original printer.
o Results can be filtered via the Type drop-down
menu.
 These options include Receipts, Checks, and Kitchen Chits.
 For successful credit transactions, the card owner’s name will appear in the Card
Owner column.
o Click on Reprint in the far-right column to start printing.
10. Financial
10.1 Transaction Editor
 Choose Transaction Editor in Financial.
o The displayed transactions are awaiting batch processing.
o Processed transactions will appear in the list.
o To start processing the batch click Send Batch.
o NOTE: Open transactions will not have a checkmark under ‘In Batch’ and will not be processed.
 NOTE: To enable the checkbox, a tip must be entered either from the terminal or by
editing the transaction.
o To edit a transaction click on the pencil icon

 NOTE: Only the Total field is editable.
 Click on the check mark to save. The tip amount is automatically calculated and
transaction is added to the batch.
 To void a transaction click Void on the far right.
 IMPORTANT: Once a transaction has been voided, it cannot be undone.
10.2 Transaction History

Here you can see batched transactions and perform refunds.
 Choose Transaction History in Financial.
o Choose a Start and End interval.
o You may also look up a specific transaction if you have a Transaction ID.
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 To refund a transaction click on the refund button.
o You may refund a specific amount or the entire transaction.
10.3 Gift Card Tip Change

From here you can change the server’s tips paid for by gift cards. This feature works like the Transaction Editor
but is not affected by the Batch.
 Choose a Start and End interval or use the Identifier of the gift card.
 You can edit the server’s tip the same way you would edit it in the Transaction Editor.
10.3 Gift Cards and Coupons

From here you can invalidate coupons and gift cards.
 Choose Gift Card and Coupon in Financial.
o Choose a From and a To interval
o Select the Valid checkbox to only view valid items.
o Click Show Result
 Viewable data includes Release Date (the date the coupon or gift card was created,
Amount (value of the gift card or coupon), Activated (true/false), and Expiration Date.
o Click the pencil icon to edit a transaction.

The only editable field is the ‘Valid’ checkbox, which enables or disables gift cards and coupons.
10.3 Gift Card Transaction Editor

From here you may edit and void gift card transactions.
10.4 Paid Out Editor

Here you can edit Paid Out amounts for users. (This is for any time they use the Paid Out button to record the
amount and reason for taking money from the cash drawer if they are given the right to use this option.)
10.5 Discount Editor

This is where you can create and edit premade discounts.
10.6 Interactive Checks

From here you can look up orders and their contents as well as reprint the checks for the orders.
10.7 User Cash Drawer

This is used with the cash drawer features to record the opening and closing amount for the cash drawers.
10.8 External Payment Options

Set different options for accepting payment.
10.8 External Credit Card Tip Change

This allows you to edit the recorded tips on transactions closed to external credit card readers.
10.9 Heartland Transaction Report

This report gives the response from heartland for each credit card transaction. This is used for troubleshooting
system issues.
35
IV. Modules
C. Delivery Subsystem
11. General
To access the delivery module of Synetouch,
enable it in General Settings of the Back Office and
in iPad settings/Synetouch for the terminals.
The truck icon will appear after starting the app,
touch it, and you will see the delivery screen as
pictured.
There are three main stages of a delivery order:
- Taking the delivery order
- Dispatch
- Delivery/On the road
You can change the estimated delivery time by
tapping “Change delivery time.”
12. Taking a delivery order

Touch ‘Take delivery’ on the delivery screen, and the
guest list will appear.
- If the guest is not registered yet, you have to
ask for and enter their details, then press
‘Create guest’
- If the guest calling has already been
registered, just enter a (most) relevant piece
of information in the appropriate field and
tap ‘Filter’
- Select the guest account, then proceed to
take the order
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- Take the order and press “Pay” to pay now
or “Send” if you want to pay later.
Choose the appropriate payment method for the

transaction and confirm the payment.
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13. Sending a delivery order
Go to ‘Dispatch’ and select the order.
- Your first option is to open the order
to make changes.
- You may also edit the information of
the customer.
- To send the order, tap ‘Single
dispatch’
- If you select more than one order to
dispatch, you can assign batches to
delivery people.
Select a delivery person to which you can assign the

order.
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The final stage of a delivery order is the ‘On the
road’ screen, select the appropriate order and
choose an option.
- If the order has been delivered
successfully, choose “close” or
“Pay Order”
- If you need to make any changes to
the order, select “Open Order.”
- If you need to reassign the order to
a different driver, choose the
“Transfer” option.
D. Handheld Digital Menu

14. Start
The default launcher on the devices with Synetouch Digital Menu is that of
Digital Menu’s, the main menu of which is pictured on the right.
- To launch Digital Menu, select ‘Digital Menu’
- To launch settings editor, select ‘Settings’
- To reset factory defaults, select ‘Reset’
39
15. Settings
Select ‘Settings’ in the main menu. The settings contained within this
section of Digital Menu are usually set when the system is installed, and
do not or rarely need to be modified.
- You can edit the connection settings in ‘Connection’
- Set the device id in ‘Device’
- Change the PIN and launcher settings in ‘Security’
16. The Menu

16.1 Categories
Select ‘Digital Menu’ in the main menu. After downloading the latest
contents from the server the default starting screen is opened.
You will have to enter the table number and you can proceed to the menu.
You can see the categories of the menu, and by tapping one of them, its
items will be displayed.
The current view is ’Thumbnails,’ you can always change to list view, where
no images will be displayed.
You can upload images for categories in the Back Office.
40
16.2 Items
If you touch a category, its items will be listed, as pictured on the right.
Start adding items to your cart or to your favorites.
The current view is ’Thumbnails,’ you can always change to list view, where
no images will be displayed.
You can upload images for items in the item editor of the Back Office.
16.3 Item Properties

You may also narrow the list of items by item properties, which have to
be set up in the Back Office first.
Select the properties you would like and press ‘Filter.’
41
16.4 Favorites
If you press the ‘Add to Favorites’ button of particular items, those items
will be listed in the Favorites list for your convenience.
16.5 Modifiers
Certain items have modifiers and they appear in Digital Menu when the
item is selected.
Check the box next to the modifiers you wish to have with your item and
touch ‘Select Modifiers.’
42
16.6 Cart
Once you finished adding items to your cart, select ‘Cart’ in the orange strip
on bottom of the screen. The items you selected will be listed on the
screen, and the modifiers, prices will also be displayed along with the table
number.
Press ‘Send Order’ to ring your order up.
16.7 Receipt
After you send your order in ‘Cart’ the items will be sent for a waiter to
confirm the order, it will appear in ‘Orders to Confirm’ on the home screen
of Synetouch, then it will be printed on the appropriate printers to let the
staff know there are items to prepare.
43
D. Online Ordering
Our Online Ordering solution can be integrated into websites, so its surroundings may vary. In this guide it will
be shown without any host environment.
17. Start
- Go to the appropriate web address
- When the page is loaded, the starting screen will show the contents of the default carte selected in
the Back Office
18. Register
- Select ‘Sign in’ in the top right corner of the module
- Select ‘Create account’ under the password field
- Fill out the fields
- Click ‘Continue’
- Fill in your details

- Click ‘Create,’ and you are ready to log in
44
19. Login
- Select ‘Sign in’ in the top right corner of the module.
- Enter your credentials in the appropriate fields
- Click ‘Sign in’
- If you forgot your password, you may click on ‘Forgotten password’ and the system will send you a
link where you may reset your password, then you may log in, and change it in the profile editor.
45
20. Main Screen
20.1 User mode
- After logging in you will see the items on the default carte cycled
- You can cycle them manually using the arrows
- To order an item press “Read more” and ‘Add to cart’
- After you are done adding items to your cart, click on the cart icon
- You will get to the cart screen, where you have to select the service you would like.You may delete
items as well.
- When you are all set, press Continue
- You will be navigated to the address screen

- Press ‘Continue’
46
- The next step is choosing the payment method. If you choose ‘Pay on site’ no further steps are needed
- If you choose ’Manual entry’ you will be prompted to enter your credit card details
- When you are finished entering your credit card details, press ‘Submit payment’
47
20.2 Admin mode
- If you are logged in with a user that has administrator rights, you will have an extra link on a page
saying ‘Transactions’
- Click on it to access admin functions
- In ‘Transactions’ you can search your transactions by date or transaction id

- Click in the date fields to choose a period
- Press ‘Refresh’
48
E. Business Intelligence (BI) Module
21. Login
- Launch the app.
- Upon starting you will be prompted to enter your password.
Password is set in General Settings in the Back Office. If there
is no password set, just press ‘Login’. The default password is
‘bee eye’.
49
22. Main Screen
- After logging in you will have access to all the functions of the
module.
- The available reports are:
 Today’s summary (incl. open)
 Today’s summary (closed only)
 This week’s summary
 This month’s summary
 Summary report
 Payment report
 Menu sales report
 Most sold menu items
 Busiest times
 Menu item feedback
 Most frequented table
 Server performance
 Webcams
 Sales by hours
 Labor and sale comparison report
 Clocked in right now
 Labor cost/sales metric
 Hourly sales
 Opened orders report
23. Requesting Reports

- Most report requesting pages have similar structures. You
have to pick a ‘from’ and a ‘to’ date to designate the interval
of the data you are interested in.
- Dates are followed by other filters, e. g.: ‘By server’ ‘By
payment’ ‘By menu item’ ‘Grouping’ etc.
F. Reward System
26. Basic Settings and Customer Editor and Reports
26.1 Back Office/System/General Settings – Basic settings of the reward system
- Override automatically generated coupon’s value: when the customer reaches the points set below
- Point limit for automatic coupon generation: when the customer reaches the entered amount of
points a coupon will be printed with a corresponding point value
- Regular coupon slip end message: when a coupon is generated this text will be printed at the end
of it
- Coupon validity in days: printed coupons remain valid during this period
50
- Limit daily reward points: leave it 0 to be able to collect unlimited daily reward points
- Limit daily reward transactions: leave it 0 for unlimited daily reward transactions
- Monetary value of points: 1 point is worth the entered number in dollars
- Points given on registration: customers get this many points after registering
26.2 Back Office/System/Print settings

Print customer information sheet after registration: a form for customers to fill out after registering
51
26.3 Editing / Creating New Customers
Create life events
Create Interests
Edit guests or add/import new guests: you can edit existing guests by clicking on the pencil on the left side of the
field. Add new life events by clicking on the ‘Add life event’ button and set a date for it.
52
Scroll to the left side and click on Interest to assign any pre-set interests to a customer. The editor is simple, you
only need to check the desired item and click on the right arrow to assign it, or use the back arrow to remove
interests.
53
26.4 Reports related to guests (Reports/Guests)
Guest information: you can search for any guest or list all of them and view/save their order history, rating them
or changing the reward points by overriding the number and save it. Click on the History button to show you all
the options.
- Guest information report: will list you all the guest’s details and you can save it as an Excel worksheet
and import it into any contact manager application (e.g.: Constant contact).
- Guest life events and guest interests report: you can search by upcoming anniversaries or specific
interests, customers or list them all.
- Guest sales report: it will show you all the sales and points redeemed.
27. Register new customer – earning/spending reward points

27.1 Register new guest
- In Synetouch app on iPad choose Manager tab and Guest icon on the left side at the bottom
- Fill out the minimum information which is: e-mail address, phone number, first and last name
(You can edit later from Back Office)
- Touch Create Guest to register the new customer
- Give to the customer a pre-printed form (or if the Print customer information sheet after registration
parameter is enabled then the form what prints to the receipt printer) with all the other questions
and you can edit later in Back Office:
o Phone number
o Address
o Company
o Life events (anniversaries)
o Interests
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27.2 Search from existing customers and print a coupon from reward points
- Without printing coupons you can search between the registered guests at Manager/Guests icon and
filling out one of the field touch Filter button
- Or If you like to print a coupon or just browse among them you can find it at Order screen/Coupon
by touching List Guests available points will be indicated. By touching a customer name you can print
a coupon using the available reward points
55
27.3 Earning reward points
- Rewards points are earned as customers spend money and you need to assign the check to the
registered customer. You can assign customer to check in one of the following way:
o From the payment screen touching the Link Guest button
56
o From the table modification screen touching Link Guest button and hit Filter and select the
desired person.
- Once you assigned a customer to the check you will see her/his name on the Payment screen instead
of the Link Guest button. By touching the name you will be able to modify the customer or even
remove. ( In case of multiple checks you are able to assign each check separately)
57
- After the check has paid customer’s reward points will increase with 1 point after every dollar spent.
27.4 Spending reward points

- Using reward points directly to pay off the check :Customer can pay off the whole or a partial amount
of the check using the Reward button on payment screen (see picture above)
- Automatically printing coupon when customer reach a certain amount: you can set up in Back Office
– General settings - Reward system this limit and when customer reach it her/his points can be reset
to 0 or leave as is and continue earning new points.
The auto printed coupon can be redeemed with its value or you can put a custom text on it like “Free
Dessert”. In this case servers needs to compensate the free dessert with the Compensate button.
- Printing coupon at any time: If you like to print a coupon you need to go at Order screen/Coupon by
touching List Guests available points will be indicated. By touching any customer name you can print
a coupon using the available reward points and this coupon can be redeemed within certain days
what could set up in Reward system in Back Office.
58

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I. Synetouch System Technical Information ....................................................................... 4

II. Overview ...................................................................................................................... 5

III. Synetouch Core ............................................................................................................ 8

IV. Modules .................................................................................................................... 36

Customer Loyalty and Coupon System

Switch user: returns you to the

Refresh: if changes like altering

 Each listed open order has information on Tabs or To-Gos respectively as

 Icon is flashing when new order comes in

Paid In/Out: Use it to track cash movement in cash drawer

 Prints receipt of amount with info

 Opens cash drawer without a financial transaction.

5.1.2 Table Info Screen

5.1.3 Menu Screen

Items may be shown in one of three colors:

7.2 Report Screen

 Confirm by pressing YES on the pop-up dialog

NOTE: Any closed order with a completed credit card

 To edit sections choose Sections from the Establishment menu.

 Use the edit and save icons.

8.4.2 Creating new items, categories, cartes

To add a new Carte follow these steps:

When you are finished click on the Save button.

To add Modifiers to Modifier Groups follow these steps:

8.4.4 Combo Items

 Select a report from the Reports menu

8.7 Gift Cards and Coupons

o Click the pencil icon to edit a transaction.

o To edit a transaction click on the pencil icon

10.2 Transaction History

10.3 Gift Card Tip Change

10.3 Gift Cards and Coupons

o Click the pencil icon to edit a transaction.

10.3 Gift Card Transaction Editor

10.4 Paid Out Editor

10.5 Discount Editor

10.6 Interactive Checks

10.7 User Cash Drawer

10.8 External Payment Options

10.8 External Credit Card Tip Change

10.9 Heartland Transaction Report

12. Taking a delivery order

Choose the appropriate payment method for the

Select a delivery person to which you can assign the

D. Handheld Digital Menu

16. The Menu

16.3 Item Properties

- Fill in your details

- You will be navigated to the address screen

- In ‘Transactions’ you can search your transactions by date or transaction id

23. Requesting Reports

26.2 Back Office/System/Print settings

27. Register new customer – earning/spending reward points

27.4 Spending reward points

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