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Customer Care

 Handling of O&M annual maintenance contracts & Paid Jobs with the
customers and handling their grievances.

 Handling complaints relating to warranty and quality standards.

 To maintain MTTR

 Feedback from the customer regarding Products / After sales service

 Streamlining the service systems and developing new systems for


enhancing efficiency.

 Conducting training programmes to enhance operational efficiencies of


workforce, focusing on technical & customer care aspect.

 To analyze the failures and to give suggestions to overcome the failures.

 To inform RO & HO regarding the competitors activities and to collect


competitors performance on regular basis.

 Distinguished efforts towards executing sales & service promotional


activities.

 Successful in achieving sales & service targets through dealer network &
monitoring the monthly performance.

 Played a pivotal role in conducting free service campaign,& Technical


Seminars,Exhibitions,Product Presentation.

 Imparting training to dealer service enginers & customer’s operators


round the year, ensuring optimum performance.

 Effective in managing providing market feedback for improving the


product.

 Conduct Market survey for maping of existing as well as new products.

 Monitoring competitor’s activity & Market demands.

 Generation of Spares Enquiries, Conduct spare parts sale promotional


activities.
 To achieve Service Income through Paid Jobs, AMC , O & M Contract
targets

 To develop customer,OEM & contractors relationship and to retain It .

 Interaction with OE suppliers on regional basis for product support and resolution of
field issues.

 Development of dealers, dealers Infrastructure on Continuous basis.

 Ensuring Spare Parts availability by planning & Monitoring the Targets and
Achievements

 Interacting with customers for solving their technical problems.

 To Co-ordinate with Sales & Spare Parts to make the smooth running of
the compressor.

 Collecting & collating data on repeat jobs/ other specific complaints &
discussing the same with the manufacturing team for counter measures.

Sales / Business Development

 Overseeing the sales operations, thereby achieving increased sales


growth through Annual Maintenance contracts/Paid jobs for
compressors and sales of other service related products.

 Utilizing customer feedback & personal network to develop marketing


intelligence for generating leads.

 Implementing pre/post sales promotional activities for brand building


& market development.

 Demonstrated abilities in cementing healthy relationship with the


customers for generating business

 Proven skills in managing teams to work in synchronise with the


corporate objectives & motivating them for achieving business and
individual goals

 An effective communicator with excellent relationship building &


interpersonal skills. Strong analytical, leadership, problem solving &
organizational abilities. Possess a flexible & detail oriented attitude.
 Monitoring dealer sales and marketing activities; implementing
effective strategies to maximize sales.

Additional responsibilities after promotion would be VAM after sales service.