Uttam Nagar

Sr HR Recruiter

New Delhi, Delhi

nidhi6763_9i5@indeedemail.com - 8447788198

To obtain a challenging position that will give me an opportunity to utilize my professional caliber for the benefit
of the organization. I can use best of my knowledge to achieve organizational goal.

WORK EXPERIENCE

Sr HR Recruiter
Encore Capital and Ageis - June 2015 to July 2016
Involved in the hiring of Encore Capital and Ageis

❖ Job Portal Management

❖ Job posting, screening of resumes, shot listing of candidates, Scheduling Interviews
❖ The first point of contact for all HR-Related Queries
❖ Administer HR related Documentations such as Laptop and Mobile Data maintenance, Stationery Stock,
Petty Cash handling.
❖ Team and Leave management of the entire Staff.
❖ Handling Couriers and related documentation.
❖ Greeting Visitors and directing them to appropriate people in the organization.
❖ Cold calling' companies to generate new business
❖ Getting vacancy details from employers
❖ Building relationships with employers and job seekers
❖ Meeting targets for vacancies filled and people placed

HR Recruiter
ANRI Solutions - December 2014 to June 2015
Involved in the hiring of Techincal support Staff for HCL Technologies

❖ Cold calling' companies to generate new business

❖ Getting vacancy details from employers
❖ Searching right candidates from the various Job portal
❖ Interviewing and testing job seekers
❖ Matching candidates to jobs to build a pool of potential applicants
❖ Screening and shortlisting candidates for employers to interview
❖ Building relationships with employers and job seekers
❖ Meeting targets for vacancies filled and people placed

Officer
Royal Bank of Scotland - July 2006 to November 2011
Job profile is handling Inbound calls for Credit Card and General banking queries.
❖ Also handling the CRU (Customer Response Unit) through web based process.
❖ Managing the entire Team Data that includes Cross selling and Break Defects.
❖ Also was the mentor for the new joinees and helping them in achieving their targets.
Migrated to U.K process where I worked as a processer. The job profile comprises execution of payment
transactions after taking approval from Relationship manager of UK Branches also dealt with the closures of
saving and corporate accounts.

➢ Worked with Technogio as a Sr Team Leader/ Quality Analyst from (Oct 2012- Till Date)
❖ Handling Business class customer and advising them to take bulk emailing

❖ Also guide them the procedure of sending the mails using the software and later on helping the customer
to design templates.

❖ Also keeping a track of the customer's appointments with the agents, barging agents calls and providing
them feedback for the same.

❖ Providing customer support for web hosting and domain.

As a Quality Analyst I have the following Responsibilities:

• Monitoring sales, Technical and customer service calls on required parameters to monitor the compliance
followed by the agents.
• Minimizing Refunds and Chargeback by ensuring the quality to check the Compliance and Behavioral issues
and also conducting trainings session.
• Increasing revenue, decreasing AHT, Inbound and Outbound call ratios, fraudulent activity on a customer
account etc.
• Reports and Audit analysis to prepare an effective action plan within a given time interval.
• Preparing Audit sheet/trackers depending upon the nature of audit and the desired results to be obtained /
required by the operations.

EDUCATION

NIIT - Puri, Orissa

B.A in ENGLISH
Bharti College (Delhi University) - Delhi, Delhi