Professional Documents
Culture Documents
Financial Highlights
Corporate
Success Criteria or Performance
Action Plan Responsibility Timeline
Measure
New target segment / accounts
Extraction of business from various reports Monthly /
DOSM / Sales Manager
available Quarterly / Revenue / RPD
Unit / Cluster
Introduction of new offerings for corporates Annually
Total
Leisure Wholesale
Success Criteria or
Action Plan Responsibility Timeline
Performance Measure
Sales Manager /
Target period & special packages Reservations Manager / On going Revenue
DOSM
Events
Success Criteria or Performance
Action Plan Responsibility Timeline
Measure
DOSM / Sales Manager Monthly / Quarterly /
Areas of focus for newer associations Revenue / Occupancy
/ Cluster Annually
GDS
Action Plan Responsibility Timeline Success Criteria or
Performance Measure
Increase in share of RFP accounts - Liaison with Travel DOSM / Director Monthly / Quarterly / GDS share / Market share
Click / ISO and concerned RM of Revenue / Annually
Reservations
Manager / Sales
Manager
In room dining
Action Plan Responsibility Timeline Success Criteria or
Performance Measure
Revision of menu offerings and DFB Monthly / Quarterly / Revenue
packaging for Packed order Annually
Front Office
Action Plan Responsibility Timeline Success Criteria or
Performance Measure
XXX XXX Monthly / Quarterly / XXX
Annually
Engineering Focused