You are on page 1of 3

§ LIFE CYCLE OF A UNIT AT SERVICE CENTER

Front office

No Check yes
warranty

Log as paid job. Log as free service job.

Assign Engineer brand wise Assign Engineer brand wise

Unit diagnosed

PART REPLACE SOFTWARE UPDATE


Software
update

Note part details and place


Download software
order

Send for quality check

T
R
R T

YES
Check
logistics
v

No

Logistics order part from


Take part from the logistics.
vendor

Fix the unit

Quality check here

Inform customer unit is


ready

Close case in
CRM once the
unit is
delivered.
KEY PERFORMANCE INDICATOR
Who do what

Greet and
Log a case in Assign a job to
FRONT OFFICE collect unit from
CRM Engineer
the customer

Diagnose the xcskc Replace any Service the unit


Fix any software
ENGINEER unit which came faulty part with when new part
issue
from repair new part received

Inward/outward Return the


Storage of Store fixed unit
LOGISTICS parts returned buffer stock defective parts
from vendors
to repair to vendor

Inform
CUSTOMER Get approval of Collection of Answer
customer about
RELATION warranty money customer query
the status of
unit

A Get more units Solution Annual maintained


BUISNESS
to service from business from
DEVLOPMENT
corporates companies PAC sales

Managed printing services