Professional Documents
Culture Documents
Front office
No Check yes
warranty
Unit diagnosed
T
R
R T
YES
Check
logistics
v
No
Close case in
CRM once the
unit is
delivered.
KEY PERFORMANCE INDICATOR
Who do what
Greet and
Log a case in Assign a job to
FRONT OFFICE collect unit from
CRM Engineer
the customer
Inform
CUSTOMER Get approval of Collection of Answer
customer about
RELATION warranty money customer query
the status of
unit