BUSINESS ENGLISH

COMPANY PROFILE

PT MULTIPOLAR TECHNOLOGY tbk

Lecturer :

Eko Tama Putra Saratian, SE, MM

Presented by Group 2 :

Anastasia Widyastuti S 43115120014

Firda Apriani 43115120022

Siti Arifah Septiana 43115120237

Septiana Sari 43115120103

Ali Damris 43115120187

 CHAPTER I

INTRODUCTION

GENERAL

Established in 1975, PT Multipolar Technology Tbk (MLPT) is a prominent System

Integrator in Indonesia, and it is one of the earliest companies to be accredited with ISO 9001
certification. July 8, 2013 has become a remarkable milestone for PT Multipolar Technology
Tbk, which was officially listed in Indonesia Stock Exchange (IDX) with stock code MLPT, and
has been registered as sharia securities. Multipolar Technology’s majority stakeholder is PT
Multipolar Tbk (MLPL), a prominent diversified holding company focused primarily in the retail
business and TMT (Technology, Multimedia and Telecommunication) sectors with 80% shares;
while 20% is owned by the public.

With broad experience in the System Integration sphere for IT Hardware and its
integration services, Application system and its implementation services, as well as IT
Consulting Services, Multipolar Technology together with its subsidiaries is designed as a one-
stop service for your company to provide an optimal support for your businesses: PT VisioNet
Data Internasional (VDI) focusing on Business Process Managed Services, and PT Graha
Teknologi Nusantara (GTN) focusing on Data Center Management and Operations Services.

Multipolar Technology is a key partner to a number of world’s renowned IT principals

which include IBM, Cisco, NCR, VMware, Oracle, and Microsoft. Our professionalism has been
acknowledged with the level of partnerships such as IBM Premier Partner, Cisco Gold Partner,
and VMware Premier Partner. Multipolar Technology has also been granted with the Specialty
Certifications from IBM, and Authorized Technology Provider (ATP) certifications from Cisco,
which proves Multipolar Technology’s capability and focus in developing technical
competencies.

Our clientele includes established names in financial, telecommunication,

government,health care, manufacturing, oil & gas, retail, and distribution sectors. Multipolar
Technology continues to follow strategic technology trends and market needs in order to be able
to provide the latest technology solutions and best services for your business.
CONTENTS

Historical of Company / Business Establishment .................................................... A

Structure of Shareholders ....................................................................................... B

Product and Service ................................................................................................C

Human Resources Highlight ................................................................................... D

Marketing Highlight ............................................................................................... E

Operational Highlight ............................................................................................ F

Financial Hightlight ................................................................................................. G

 CHAPTER II

DISCUSSION

A. Historical of Company / Business Establishment

Our history of innovation dates back to 1975 as an electronic retailer. Multipolar

Technology’s progression to a Systems integrator was the most logical step in our evolution.
From our leadership within the banking and financial services sector, we have gone ahead and
served other market segments in their quest to streamline their businesses. With our exposure
using best industry practices, we are well positioned to offer innovative solutions.
VISION

‘To be an admired Technology services company, delivering sustainable value to its

stakeholders, and positively impacting lives’.

MISSION

 Embracing trusted partner relationship through the provision of excellent solutions

 Adhering to our corporate philoshophy for the high quality standards of our Human
Capital , so as to ensure the sustainable growth of our enterprise

LOGO PHILOSOPHY

PT Multipolar Technology Tbk (MLPT) is a technology company that acts as a guide towards
supporting customers with the best possible solutions for their businesses; integrate it into
existing systems to ensure the customers enjoy the highest benefit to support its business
growth.

Multipolar Technology proudly introduces its logo – the Jaguar – which symbolizes leadership,
strength, and dynamism.
B. Structure of Shareholders
ORGANISATION STRUCTURE
C. Product and Service

 Hardware and Its Integration Services

We provide and setup IT Hardware and Network devices for your business; ensure a smooth
transition including integration with existing infrastructure. These cover network infrastructure,
enterprise server including midrange and mainframe, enterprise storage, and self-service
solution.

 Application System and Its Implementation Services

A well-integrated solutions framework and its implementation to support your business are
provided; such as Banking Solutions, High Availability Solution, Information Management,
Business Analytics, Enterprise Business Solutions, Service-Oriented Architecture (SOA),
Virtualization Solution, and Enterprise Project Management (EPM) System.
  IT Consulting Services

Our IT Consulting Services team consists of highly talented individuals with deep industry
expertise, broad global knowledge, and proven experiences in consulting based on a culture of
professionalism, best practice adoption, ‘can-do’ attitude, and receptive to new ideas. We will
help you to identify the best fit solutions towards reaching your corporate objectives. The
services are categorized into three areas, namely IT Strategy/IT Planning Consulting Services,
IT Project Management Consulting Services, and IT Operations Consulting Services.

 Business Process Managed Services

The services are provided by our subsidiary, VDI, which has a nationwide service coverage with
more than 125 service points. We offer an alternative cost-effective IT based solutions in Field
Operation Managed Services, Branch IT Services, Merchant IT Services, IT Operation Managed
Services, IT Application Managed Services, Contact Center Services, and Mobile & Payment
Services.
D. Human Resources Highlight

The Company acknowledges the human resources’ essential role in realizing its vision
and mission. In recognition, the Company counts the development of human resources among
its priorities as it continuously focuses on individual growth through the provision of first-rate
personnel development programs.

EMPLOYEE PROFILE

The employment process, from selection and recruitment all the way to employee
engagement, follows a cohesive approach that is unique to the Company.

In 2017, the Company and its subsidiaries managed a total of 2,142 employees, or
4.23% more than the number of personnel in 2016 when it had 2,055 employees. The
increasing number of employee as an reflection to the improvement of the IT Industry
competency demand, which specifically determined speed development and quality
enhancement of solution and or product. The Company required to adapt any new technology
expansion with the appropriate manpower availability, indicating a healthy expansion in the
Company’s daily operations.

The following are the employee demographics, including those in the Company’s subsidiaries:
E. Marketing Highlight

Sales and Marketing Strategy

The Company has teams specialized for sales and marketing. The Company established
Sales Directorate subdivided into several divisions and departments based on industries, and
they responsible to their respective customers, such as banking sector, government sector,
telecommunication sector, media, and utilities, as well as commercial sector (manufacturing, oil
and gas). Presales Directorate also plays an important role in supporting Sales Directorate to
introduce and sell the products to customers, which are also subdivided based on product
focus. With the division classification, the Company expects to be more focused on the market
penetration, to increase its competencies and services, and also to give significant contributions
in cross selling and upselling from solutions that are utilized by the customers.

The Company implemented several strategies to penetrate the market, such as

cooperating with main business partners like IBM, NCR, Cisco, Oracle, Microsoft, and also
conduct various marketing programs, under the responsibility of the Marketing Communication
Department. The Marketing Communication Department also actively promotes the Company’s
newest products and services, and performs case studies of successful implementation of a
solution or project.

Business Strategy

The Company has and implements its business strategies as follows :

a. Expanding the customer base

The Company always seeks ways to expand to broaden its customer base by providing
IT products and services.
b. Strengthening existing customer’s relationship
The Company is always mindful to build long-term relationship with customers that have
the potential to provide sustainable revenue by offering different types of high quality
services at competitive cost.
c. Expanding services types
The Company has a team whose working on solutions development for better quality.
For example, the Company is currently developing new solutions for Mobile Technology,
 Cloud Computing, Analytics Solution, IT portfolio systems analysis, program
management, technology architecture and strategy, testing system, legacy restoration,
digital security, and forensics. In addition, the Company also invested for internal
research and development, annually budgeted at approximately 1% of sales.
d. Improving service standard
The Company will continue to improve its service standards in order to increase added
value to its customers.
e. Offering service flexibility
The Company offers Business Process Managed Services and IT services, both general
and customized according to customers’ requirements.
f. Investing in technology
The Company constantly updates with recent technology and the dynamic changes of
customers’ demand by providing resources, adjusting the service that adopts the latest
technology in a timely manner, as well as providing training for employees on an
ongoing basis.
g. Maximizing economies of scale
The Company continues to expand its customer base to meet the economies of scale in
order to obtain competitive prices.
h. Recruiting, training, and retaining the employees
The Company always strives to employ the highly motivated employees and equip them
with continuous training on both IT and non-IT such as leadership, key account
management, and service interaction skill.

Market Share

The Potential in IT spending will still grow in the future due to the lack of IT
implementations in Indonesia. In recent years, the banking sector remains the largest IT
spender; however in the future, IT spending in other sectors, especially telecommunication
sector, will grow rapidly along with the growth of the sector itself. Companies will be competing
in their respective fields, so the Company must keep on updating the progress of information
technology to ensure its leadership in the market. This is executed by applying the latest
information technology breakthroughs and innovations in order to provide an optimal service.
Thus, it will be easier for the Company to obtain the market share, to enable the achievement of
Company’s vision to be a leading technology services provider.
F. Operational Highlight
G. Financial Highlight
 CHAPTER II

REFERENSES

http://www.multipolar.com

http://www.multipolar.com/file_upload/annual_report/277-
Multipolar%20Technology%202013%20English.pdf