BM.01-QT.KTDBL.

01
01/01/14-REV:0

KHOA NGOẠI NGỮ

BỘ MÔN TAĐC ĐỀ THI HỌC KỲ
HỆ ĐẠI HỌC CHÍNH QUY Trưởng bộ môn
Học phần: TACB 3, AVCB3 (Dành cho sinh viên tất cả các (Ký, ghi rõ họ tên)
ngành)
PHIẾU THI SỐ: 1895
Thời gian làm bài: 75 phút 18/9/ 2015
Nguyễn Hồng Ánh

SINH VIÊN KHÔNG ĐƯỢC VIẾT, VẼ, ĐÁNH DẤU VÀO ĐỀ THI

READING COMPREHENSION

In the Reading test, you will read a variety of texts and answer several different types of
reading comprehension questions. The entire Reading test will last 75 minutes. There are
three parts, and directions are given for each part. You are encouraged to answer as many
questions as possible within the time allowed. You must mark your answers on the separate
answer sheet. Do not write your answers in your test book.

PART 5: Sentence Completion

Directions: A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then mark
the letter (A), (B), (C), or (D) on your answer sheet.

1. Please provide all of the information as 4. Trans Atlantic Inc. tour guides are ______ to
______ as possible to enable your request to be the most knowledgeable and friendly in
be properly processed. the tourist industry.
(A) clear (A) consider
(B) clearer (B) considered
(C) clarity (C) considering
(D) clearly (D) considerable
2. Some people have a ______ to overwork. 5. Each passenger's name ______ with his or
(A) tension her cabin number.
(B) tendency (A) is list
(C) tending (B) listing
(D) tendon (C) is listed
3. The Executive Council of the Fashion (D) is listing
Buyer’s Congress is ______ of fifteen
members from various branches of the 6. This photocopier is expensive, but it is
fashion industry. ______ than the other one.
(A) included (A) most durable
(B) consist (B) more durable
(C) composed (C) durably
(D) made (D) durable

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7. Ms Mosley is ______ member of our (C) Everyone
advertising team. (D) Whenever
(A) creative 15. Located near the east coast, Mobeki is the
(B) most creative small rural village in ______ President
(C) more creative Kiwato was brought up.
(D) the most creative (A) that
8. If you write the memo tonight, I will copy (B) where
______ distribute it in the morning. (C) what
(A) and (D) which
(B) so 16. ______ this month’s sales were
(C) as disappointing, the management decided to
(D) in hold promotional events.
9. We are located ______ 1075 Bellevue Way, (A) Due to
just north of Bellevue Square Mall in (B) In spite of
Belgate Plaza. (C) According to
(A) at (D) Because
(B) of 17. ______ the unsuccessful summer season,
(C) to the manager wants to go ahead with
(D) with expansion plans.
10. ______ Travel Smart Magazine, August is (A) Although
the best month to travel in Australia. (B) Due
(A) Prior to (C) Because
(B) Inside of (D) Despite
(C) As well as 18. ______ the three-month training periods are
(D) According to completed, employees will be eligible for
11. The business discussed the contract at length benefits and paid vacations.
but never actually signed ______. (A) Soon
(A) anything (B) Then
(B) anyone (C) Later
(C) another (D) Once
(D) anyway 19. When the directors ______ a profit, they’ll
12. Boulder College is actively recruiting be satisfied.
professors who are well-known in ______ (A) will see
fields. (B) see
(A) his (C) are seeing
(B) their (D) have been seeing
(C) its 20. In the past three years, our marketing
(D) those manager ______ to Europe, Australia, Brazil
13. Cancun, ______ for its beautiful, and Thailand.
tranquilizing beach, is a popular vacation (A) had gone
sport for American tourists. (B) has been
(A) is known (C) gone
(B) was known (D) went
(C) known 21. The director requested that we use airmail
(D) knowing when shipping samples despite the
14. ______ who shops at the downtown considerable shipping costs ______.
bookstore is satisfied with its large selection (A) involve
of foreign-language and other hard-to-find (B) involving
volumes. (C) involved
(A) Whoever (D) involvement
(B) However

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22. The distributors have ______ us that they
should receive the samples by next week.
(A) informing
(B) informs
(C) informed
(D) inform 29. The marketing team had to delay the
marketing project after the initial plan was
23. The employee asked ______ excused from ______ by the director.
the meeting due to personal difficulties. (A) rejected
(A) to be (B) escaped
(B) being (C) objected
(C) been (D) exempted
(D) will be 30. There is construction going on outside
24. The manager suggested ______ a research today, so please ______ the windows closed.
team. (A) stay
(A) organized (B) keep
(B) organizing (C) let
(C) organizes (D) remain
(D) to organized 31. I ______ never have hired him if his
25. The sale will be extended to the end of the references had given me any indication of
month to get ______ of overstocked how unreliable he would be.
merchandise. (A) would
(A) rid (B) will
(B) free (C) must
(C) away (D) had
(D) clear 32. The ______ of transducers should arrive
26. Because this month has been unusually later today.
______ , my team and I have been able to (A) ship
take the time to clean out file cabinets and (B) shipping
archive old project materials. (C) shipment
(A) slow (D) shipshape
(B) busy 33. The advisory board ______ handled
(C) late residents’ concerns about the new office
(D) active complex project.
27. Because of its ______ melodies and upbeat (A) effectively
rhythms, Toby Nathan’s music has broad (B) effect
appeal. (C) effective
(A) simple (D) effectiveness
(B) patient 34. The applicants who meet the ______ for the
(C) kind position will be contacted in order to
(D) blank schedule an on-site interview.
28. I took a taxi to the meeting at my own (A) requirements
______ , even though the company was (B) requires
already paying for group transportation to (C) required
the meeting site. (D) requiring
(A) charge 35. The Budget Travel Guide for thrifty student
(B) responsibility travels focuses ______ on ways to save
(C) expense money while enjoying exotic locations
(D) communication around the country.
(A) exclusively
(B) exclude

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 (C) excluding
(D) exclusive

36. The conference room door must remain

locked at all times when the room is not in
______.
(A) using
(B) use
(C) used
(D) usage
37. The federal government will continue to
monitor the employment levels in ______
industries.
(A) various
(B) variety
(C) vary
(D) variously
38. The National Park is ______ by train, bus,
charter plane, and rental car.
(A) accessible
(B) accessing
(C) accessibility
(D) accesses
39. Though we do not offer gambling like many
other resorts do, our other amusements and
scenery continue to ______ many guests.
(A) attractive
(B) attraction
(C) attract
(D) attracting
40. Paychecks ______ .
(A) are twice distributed a month
(B) twice a month are distributed
(C) are distributed twice a month
(D) a month are distributed twice

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 PART 6: Text Completion
Directions: Read the text that follow. A word or phrases is missing in some of the sentences. Four
answer choices are given below each of the sentences. Select the best answer to complete the text. Then
mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 41-43 refer to the following memo.

To : Bill O'Hara
From : Edie Saunders.
Subject: Workshop
Bill,
I am trying to finalize plans for next Friday’s workshop. Please let me (41) ________ how many
people you expect to attend so that I can know how much food to order. Also, how long do you
expect the workshop to last? In addition to lunch, should I order afternoon coffee and snacks .
(42) ________? If a workshop goes all day, people usually expect some sort of mid-afternoon
refreshment. I also need to know expected numbers so I can decide which conference room to
reserve. Conference Room 2 is pleasanter than Conference Room 1, but it might not be big
enough. Please get back to me as soon as possible because I need to take (43) ________this soon.
Thanks.

41. (A) know 42. (A) as well 43. (A) out

(B) knows (B) instead (B) care for
(C) to know (C) furthermore (C) up with
(D) knowing (D) moreover (D) care of

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Questions 44-46 refer to the following advertisement.
The annual BIG Mart super sale is here again. For the next seven days, we are offering savings
of between 10 and 40% on selected items from our (44) ______ stock. If you have had your eye
on a new washing machine, now you can get one from just $300. Looking for a new TV for the
Jiving room? We have flat-screen TVs from just $599. We are also offering great savings on
MP3 players DVD players, and many (45) _______ items from our home entertainment
range. Check out our website for a list of our special offers. The list is updated hourly. If you
can find the same item at a cheaper price in another store, just bring us proof and we’ll match
the (46) ______ price. Please note all items are either ex-display models or returned
merchandise. All items come with a twelve-month warranty.
(D
44. (A) next (B) contemporary (C) now current
)
(D
45. (A) another (B) other (C) too also
)
(D
46. (A) more cheap (B) cheaply (C) cheaper cheap
)

Questions 47-49 refer to the following memo.

Memo
To: All Employees
From: Mail Division
Re: Internal Mail delivery
Date: June 3'd
The Mail Division would like to ask you to be sure to follow the set guidelines for the (47) ______ of
internal mail. Recently, several members of staff have complained that mail has taken a long time to
pass from department to department. While we do our best to provide same-day delivery, this is not
always possible. To help us do a (48) ______ job, please remember to do the following: put all items
to be delivered in envelopes, write the name of recipients in capital letters, write the department of
recipients UNDER their name, and write all the (49) ______ information in the top left-hand corner
of the envelope. Thank you for your assistance.

(A (D
47. deliverance (B) delivery (C) deliberation deliver
) )
(A (D
48. best (B) more (C) most better
) )
(A (D
49. under (B) following (C) above next
) )

Questions 50-52 refer to the following notice.

Good personal hygiene is required of all our food service employees. Please refer to the (50) _______

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 guidelines.
Hands must be clean at all times, and you are required to wash them with soap and hot water at the
beginning of your shift and at (51) ______ once every hour thereafter, after handling trash, and before
returning to work from the restroom or meal breaks. Nails are to be trimmed to a reasonable length. The
maximum acceptable length is 1/8 inch longer than your fingertip. Failure to adhere to these guidelines
(52) ______ result in your being asked to leave work for the day, and repeated failure or refusal to
adhere WILL result in job loss.
(A (B (C (D
50. below under followed following
) ) ) )
(A (B (C (D
51. all least most many
) ) ) )
(A (B (C (D
52. might has to should could have
) ) ) )

PART 7: Reading Comprehension

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
letters, and advertisement. Each text is followed by several questions. Select the best answer for each
question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 53-55 refer to the following letter.

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53. What is the purpose of the letter?
(A) To make a complaint
(B) To inquire about a discount
54. What can NOT be inferred from the letter?
(A) Selvac model 12 is a poor quality product
(B) Martha Simmons expects a quick response
55. What is enclosed with the letter?
(A) A product order form
(B) A copy of the warranty
(C) To request repair services
(D) To place an order
(C) Martha Simmons used to work for Selvac
(D) Selvac advertises its products on television
(C) A return envelope
(D) A proof of purchase

Questions 56-57 refer to the following advertisement.

Office Space Available

81 5 Enfield Street
This suite of offices is conveniently located close to downtown and major bus lines. The 3,000-
square-foot floor plan has lots of potential, with space for ten offices, two conference rooms, and a
large reception area. Large windows make it pleasant and sunny. Ample tenant and customer
parking is in the rear of the building. Contract includes minor renovations to be made at the
owner's expense prior to move-in; new tenant chooses paint and carpet colors. Call now for an

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 appointment to see this incredible space. Melissa Soto Rental Agency, 637-2120

56. What is true of the space for rent?

(A) It is dark. (C) It has a new carpet.
(B) It will be painted. (D) It doesn't include parking.
57. Who should potential tenants call to see the space?
(A) The owner (C) The rental agent
(B) The contractor (D) The current tenant

Questions 58-60 refer to the following letter.

Mr. Boyce Adams

424 Lenox St.
Orange, MA 01388

Dear Mr. Adams,

At the end of this year, Toppo Travel will celebrate its twentieth year as a successful operator in the
leisure industry. With modern hotels, exciting itineraries, and beautiful locations, our all-inclusive,
organized tours have remained the most popular in the industry for the past ten years. We have
decided to include our most loyal customers in the celebration of our success.

Our records indicate that since you became a customer five years ago, you have booked six trips
with us. We would therefore like to invite you to an evening of exotic fare and tropical sounds,
which will be held on December 1 in the Grand Ballroom of the Panorama Hotel.

The buffet will consist of delicacies from the 16 countries that are featured in our catalog for the
new season. Bands from Cuba, Mali, and Slovenia will lend an exuberant atmosphere to the event.

Enclosed please find two complimentary tickets for entry to this exclusive event.

Sincerely,
Jim Bull
Director Customer Relations
Toppo Travel, Inc.

58. To what event has Mr. Adams been invited?

(A) A hotel’s grand opening
(B) A retirement dinner
(C) An anniversary celebration
(D) An awards ceremony
59. For how many years has Mr. Adams been traveling with Toppo?
(A) Five years (C) Ten years
(B) Six years (D) Twenty years

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60. What will the event feature?
(A) A slide show (C) Exotic food
(B) Ballroom dancing (D) A noted speaker

Questions 61-63 refer to the following fax.

To: John Andersen, Andersen Components
From: Max Green, Herbert Rails
Re: Cancellation of order
Date: March 23"'
Dear John,
I have bad news, I’m afraid. We are going to have to cancel the order for the 5000 m of
electric cables, 5000 nuts and bolts, and the 5° bolt cutters which was placed yesterday
morning. We had expected to be awarded a contract to lay rails for a new private railway,
but at the last minute, they gave the contract to someone else. Sorry for the inconvenience.
Sincerely,

Max

61. What is the purpose of this fax?

(A) To place an order (C) To confirm an order
(B) To cancel an order (D) To ask for advice
62. What had Herbert Rails expected to receive?
(A) A contract to work for a private railway (C) Some bad news
(B) 5000 m of electric cables (D) A reward
63. Which of the following can be inferred from the fax?
(A) Max Green has never contacted John Andersen before.
(B) Max Green is interested in computers.
(C) Max sent the fax too late.
(D) Max Green and John Andersen already know each other.
Questions 64-67 refer to the following article.
TOWN MEETING TO DISCUSS TUNNEL PROJECT
The Clarion City Council will hold a meeting this week to discuss the proposal to build a tunnel under
the Central River. The tunnel would not replace the existing bridge but would relieve traffic
congestion on the roads that link downtown Clarion to suburbs on the south side of the river. Yanco
Builders, seen as the firm likely to be given the building contract, has been working with council
members ever since preliminary studies of the tunnel project began. A spokesperson for Yanco,
Donald Young, stated, “This tunnel will have a tremendous impact on the people of Clarion. Traffic
conditions will improve, noise pollution will be reduced, and the struggling downtown shops and
restaurants will see a growth in business. If people in the suburbs can get downtown more easily, they
will go there for their shopping and entertainment.”
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 Some opponents of the tunnel project question whether the tunnel will actually reduce traffic jams. A
citizens group calling itself Responsible Traffic Solutions (RTS) has been pushing for a temporary
delay in the project so that further studies can be conducted. RTS, which has requested a meeting with
city council members, believes that the city’s shortage of public transportation might be a more
important issue to address when considering how to reduce traffic on the bridge. The group has also
expressed concern over the loss of green space along the river. Says an RTS spokesperson, “To take
away the little green space the city has would be harmful to plant and animal species that live along
the southern edge of the city and would take away from the natural charm of the area.

64. What is true about the city council?

(A) It has voted to approve the tunnel project.
(B) It has been working with Yanco Builders.
65. What did Mr. Young say about the tunnel project?
(A) It will be completed later than expected.
(B) It will create more jobs in the suburbs.
66. Why has RTS asked that the project be delayed?
(A) It wants citizens to vote on the project.
(B) It wants to extend the tunnel to a neighboring
town.
67. What is NOT stated about the city of Clarion?
(A) Its shops have recently seen a growth in
business.
(B) Traffic is a problem between downtown and
the suburbs.
(C) It plans to build more shops and restaurants
(D) It has met with the leaders of RTS.
(C) It will replace the existing bridge.
(D) It will be good for the downtown
economy.
(C) It wants more studies to be done.
(D) it wants a different company to build the
tunnel.
(C) Its public transportation system is
insufficient.
(D) Its green space is very limited.

Questions 68-71 refer to the following advice.

Tips for shopping through the mail

Every year, thousands of people successfully order goods from mail order catalogs. However, some more
unfortunate individuals find that the goods they ordered look nothing like the pictures, arrive damaged, or
don't arrive at all. Here are some tips to help protect yourself when you shop through the mail.

 Before placing your first order, ask around. Have your friends or family used this catalog before?
How was their experience? Were they satisfied with the goods and service? Would they use the
company again?
 Read all available information, including the return policy. Look for companies that offer a no-
questions asked return policy. Check whether you will have to pay postage if you need to return
goods.
 Always include shipping costs and sales tax in the final price when comparing costs. In some cases,
the shipping costs can really add up. Make sure you know exactly what you are paying for.
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  How long you will have to wait for your order. If you need something in a hurry, shopping by mail
might not be the best option.
 Keep records of your orders, including the catalog name, address, telephone number, and the date
that you placed the order. Of course, you should also keep track of items ordered, operator name,
and expected date of delivery.
 If you encounter any problems with a mail-order company, contact a consumer advocacy group.
You can easily find telephone numbers for such groups in the telephone directory or on the
Internet.

68. What should be included in the final price?

(A) Shipping and insurance costs (C) Return cost and taxes
(B) Sales tax and insurance (D) Sales tax and shipping costs
69. What should a buyer keep record of?
(A) Return policy (C) Operator name
(B) Fine print (D) Shipping costs
70. When could it be a bad idea to buy something through the mail?
(A) At busy times (C) Because the goods are damaged
(B) If you need something quickly (D) If you don’t like the catalog
71. Who should you contact if you have problems?
(A) Family or friends (C) A consumer advocacy group
(B) The post office (D) The phone directory

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Questions 72-74 refer to the following advertisement.

72. In total, how many pieces of furniture are for sale?

(A) Three (C) Two
(B) Four (D) One
73. For which of the following are there no defects noted?
(A) The bookcases (C) The bicycle
(B) The sleeping bags (D) The end tables
74. Which of these has a price that will NOT be negotiated?
(A) The girl’s bicycle (C) The women’s golf clubs
(B) The fifteen-pound bowling ball (D) The child’s sleeping bag

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Questions 75-78 refer to the following email.

From Marcus Tan <mtan@wos_singapore.com>

To Worldwide Office Solutions Singapore Team <employees@wos_singapore.com>
Subject Prototype Testing
Date August 12, 08:35:43

My name is Marcus Tan, and I am the Senior Project Manager in the Research and Development
Department. Currently, one of my teams is in the process of developing ergonomic office supplies for
left-handers. As you are no doubt aware, the large majority of office supplies on the market have been
designed with right-handed individuals in mind. Unfortunately, this makes it difficult for the
approximately 5% of the population who are left-handed to both write and carry out certain tasks, even
simple ones like using scissors. While there are some left-handed products available, there is most
certainly a lack of them, and there is definitely a market for more creative and high- quality products.

At present, we have three prototypes which have reached the testing phase: a pair of scissors, a notebook,
and a computer mouse. Prior to having these products undergo formal testing, we would prefer to conduct
an internal pretest right here at the company. We would appreciate it if any employees - particularly our
left-handed ones - volunteered to participate in a one-hour testing session to be held during the week
beginning on August 23. The testing sessions will take place in the Product Research Department, which
is located on the third floor. We hope that our volunteers will be able to provide input as to the comfort
and ease of use of each item. We are also curious as to whether or not our products provide an advantage
over those which are already on the market.

Employees willing to volunteer should call Joyce Lau, Product Research Coordinator, at extension 203 to
schedule a testing session.

Thank you,

Marcus Tan

Research and Development Department

75. What is the main purpose of the email?

(A) To recruit employees to conduct some tests
(B) To ask for opinions about some new products
(C) To share the results of some recent product tests
(D) To survey employees about some company policies
76. According to the email, what does the market need?
(A) New procedures to improve testing methods
(B) A greater variety of products for left-handed people
(C) An affordable line of ergonomic office supplies
(D) More creative packaging of office supply products

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77. What does Marcus Tan wish to receive information about?
(A) The availability of the product testing facility
(B) The uniqueness of some new prototypes
(C) The durability of the company’s office supplies
(D) The prices of the company's latest products
78. What are interested people asked to do?
(A) Read some information (C) Make a call
(B) Fill out a questionnaire (D) Send an email

Questions 79-80 refer to the following advertisement.

The Scarborough Stamp Collector's Club will hold its first meeting of the year on Sunday,
February 4 at 2 p.m. at the Golden Post Hotel.
Interested collectors of all ages are encouraged to join to learn about stamp collecting and meet
some of the most seasoned stamp collectors in the Scarborough areas. The meeting will include
club information, trading, auctions, and information about stamps.
For additional information, please contact Sam Patterson at 489-2849.

79. Where will the meeting be held?

(A) At a hotel
(B) At the civic center
80. What is true about the meeting?
(A) An auction will be held
(B) Refreshments will be provided
(C) At the public library
(D) At the club headquarters
(C) Club officers will be elected
(D) New members will be introduced

Questions 81 - 85 refer to the following advertisement and e-mail.

www.busybusinessworkers.com
It’s time to take a break, relax, and enjoy some time away from the office. This month we’re offering
three holiday packages especially for busy business workers like you. May is the best month for
travel. While students are busy with their exams, you can enjoy beaches and resorts in peace. Book a
vacation this month and receive 25% off the regular price. Packages do not include tax. Cancellation
insurance is recommended.
Click on any packages for full details. Prices are per person.
Package A: twelve nights. five star hotel in Portugal. Includes all meals. $1,650
Package B: five nights. Caribbean Cruise. $1,400
Package C: Angelino’s Spa and Golf Getaway. From $600.
Package D: Sorry. No longer available.
Don’t wait until the end of the year. Take a break now. You deserve it.
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 To: manager@rnarketpro.org
From: francogerard@marketproorg
Re: Vacation
Hi Alain,
It looks like I’ll be working all weekend to meet this deadline. Milan will help me on
Saturday. He’ll check my numbers, but I’ll still need you to review everything before I submit
it because he is so new at his job.
Anyway, the real reason I’m writing is that I’d like to take a vacation soon. I wanted to check
the dates with you. I’m looking at the first week of May. I found an ad for 25% off a
Caribbean cruise, My wife and I are having our first wedding anniversary so I’d like to
surprise her. It will be nice for her to have someone do all of the cooking. Too bad there won’t
be anywhere to golf, though!
Please let me know if you think it will work out. I would be gone May 2 nd through May 8th. I’d
love to go for two weeks, but will need to use my other vacation week in the fall when my
brother gets married.

Thanks,

Franco

81. Who is the intended audience of this ad?

(A) Golfers (C) Travelers on business
(B) Students on a budget (D) Tired business workers
82. According to the ad, when is the best time to travel?
(A) At the beginning of the year (C) While students are on break
(B) During student exams (D) At the end of the year
83. What is the total amount Franco will pay for the trip before taxes?
(A) (A) $1,650 (C) $2,100
(B) (B) $1,400 (D) $2,800
84. Who is Milan?
(A) Franco ‘s travel agent (C) Franco’s manager
(B) Franco ‘s brother (D) Franco’s new coworker
85. Why would Franco NOT choose Package A?
(A) He wants to use only one week of his vacation now
(B) He wants to receive 25% off his trip
(C) His wife will want to make her own meals
(D) His wife has specifically requested a cruise

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Questions 86-90 refer to the following letters.

Raymond Paycheck

433 1st St.

Detroit, MI 48303

Dear Mr. Paycheck

We appreciate your request a few days ago to increase your credit limit on your Visa Card
from $7,500 to $10,000. National Bank has carefully reviewed your overall credit rating,
your current bank balances, and your payment history for the debts you carry on your Visa
Card, we are afraid to tell you that we are not able to accept your request at this time.
However, we could review your case again after the 1st of January, taking into account
your further payment history and any new credit information you may wish to provide.
Please submit another written request if you wish us to do so.

Mr. Paycheck, you are a valued customer to us. If you have any questions or concerns,
please give me a call by telephone. We are always willing to do the best we can for you.

Sincerely,

Jason Notts

Chief Credit Card Officer

National Banking Visa

1-899-433-4444

Dear Mr. Notts

Thank you for your kindness for at least considering to raise my credit card limit,
although unfortunately you were not able to accept my request. Yes, I do admit that
my credit card payments have not been consistent and are sometimes late. But I really
need the expansion of my credit card limit, therefore I do wish that you will consider
my case again on the 1st of January. And I hope that by then my credit rating will be
better so that you will accept my request.

Sincerely,

Bill

86. From which of the bank departments was this letter sent?
(A) Withdraw & Deposit.
(B) Savings & Loan.
(C) New Accounts.
(D) Credit.
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87. What is the purpose of the letter?
(A) His credit card no longer exists.
(B) His application for a new credit card has been approved.
(C) His credit card balance is too high and it needs to be cleared.
(D) His wish to raise his credit limit has been declined.
88. What should Mr. Paycheck do in order to get answers for any questions he has?
(A) Send a letter to Mr. Notts.
(B) Call his personal credit card officer.
(C) Fax to the Customer Service employee.
(D) Leave a message on the Bank's website.
89. What is the main reason the bank declined Mr. Paycheck's request?
(A) He carries a large balance in his checking account.
(B) He has not been a customer of the bank for a long time.
(C) He has taken too many loans from the bank.
(D) He has been late many times in paying his credit payment.
90. What will Mr. Paycheck probably do next?
(A) He will try to get rid of all the balances on his credit card.
(B) He will pay for his credit card debts regularly.
(C) He will try to make a new account in a different bank.
(D) He will pay for all of his loan interests consistently and not late.

Questions 91-95 refer to the following memo and email.

To: The Fiji Office Building Tenants

From: Ms. Eileen Hales, Corwin Hill Company
Date: March l
The Corwin Hill Company is pleased to announce that, as of today, we have assumed the
management of the Fiji Office Building. We look forward to working with all of you and
addressing any problems, complaints, or suggestions that you may have.
The following is a list of important contacts in our company.
Legal Department
Administrative Assistant, Mr. Damian Perry <dperry@convin.com>
Building Maintenance
Maintenance Coordinator, Ms. Callie Waller <cwallcr@corwin.com>
(For problems with telephone lines and Internet access, please contact Mr. Zack Laurel of Beam
Wire &
Cable directly at laurel@beamwire.com.)
General Management
Office Manager, Ms. Eileen Hales <ehales@convin.com>
Corwin Hill Company
209-555-0234

From: Nancy Abbot <abbot@quigley.com>

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 To: Callie Waller <cwaller@corwin.com>
Date: March 31
Subject: Lock Installation

My name is Nancy Abbot, and I work at Quigley Consulting, which is located on the second floor
of the Fiji Office Building. Due to the number of break-ins that have been occurring in this
building and in others nearby, we are concerned about our company’s security. We therefore
request that you install an additional lock on the front door of the office. As there are five
employees here, we will need that many keys as well as the original. I would appreciate your
sending me an estimate of how much this will cost before the end of the business week.

Sincerely,

Nancy Abbot

91. What kind of business is the Corwin Hill Company?

(A) A property management company (C) An Internet access provider
(B) A security firm (D) A law firm
92. What is indicated in the memo?
(A) The Fiji Office Building is recruiting new tenants.
(B) The building’s telephone lines will be repaired soon.
(C) The Corwin Hill Company will hire new staff members.
(D) Various individuals may be contacted for assistance.
93. To what office did Ms. Abbot send her email?
(A) The Legal Department (C) The Technical Support Department
(B) The Building Maintenance Department (D) The General Management Department
94. What is the purpose of Ms. Abbot’s email?
(A) To notify the company that she has lost her key
(B) To determine how much a new lock will cost
(C) To get advice on how to make her company more secure
(D) To request information on how to lease an office
95. In the memo, the word “assumed” in paragraph 1, line 1 is closest in meaning to
(A) contacted (C) taken over
(B) supposed (D) decided against

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Questions 96-100 refer to the following contractor proposal and request for references.

Dear Lane Company, Inc.,

Installer Bob's hereby proposes to furnish all materials and perform all labor necessary for the
completion of davit installation. This work is to be performed on Lot B, Bulk 47 in accordance
with the drawings and specifications submitted for the above work. The total cost including state
tax is $5,769.
Payments are to be made as follows: the sum of $1,000 to be paid upon the approval of this
contract, and the balance of $4,769 to be paid upon the completion of the work.
Any alteration or deviation from the above specifications involving extra cost of material or labor
will be executed only upon written orders for same and will become an extra charge over the sum
mentioned in this contract. All agreements must be made in writing.
Workmen's Compensation and Public Liability Insurance on the above work shall be provided by
the
Contractor.
This Contract shall be deemed null and void if not signed within thirty days.

Respectfully submitted,
Bob Fredrickson, Owner/Operator
Installer Bob's

Dear Mr. Fredrickson,

In order to help us assess your firm's ability to meet our requirements, we are asking that you
provide us with a list of firms where you have completed installation.
In addition to the name of the user company, would you please identify the plant and location
where the product is in service and the quantity of products furnished? If there is someone in
particular we should contact, that information would be helpful.
Thank you for your cooperation in this matter.

Sincerely, Jeff Lane

CEO, Lane Company, Inc.

96. What type of work is the first letter proposing to complete?

(A) Landscaping (C) Davit installation
(B) Concrete installation (D) HVAC installation

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97. What is the name of the company making the proposal?
(A) Lane Company, In(C) (C) Lot B Inc.
(B) Installer Bob's (D) Lane County Construction, Inc.
98. What is the amount the contractor asks for upon approval of proposal?
(A) $5,769 (C) $4,769
(B) $1,500 (D) $1,000
99. What is the purpose of the second letter?
(A) To request additional information from the contractor
(B) To turn down the proposal
(C) To accept the proposal
(D) To request an amendment to the proposal
100. Which of the following items is NOT requested by Lane Company, In(C)?
(A) List of firms where Installer Bob's has completed installation
(B) Name of installer
(C) Locations where Installer Bob's product is in service
(D) Name of a contact person

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