Ms.

Nancy Reibold
Global Initiative Center
1012 Third Avenue
New York, NY 10021

Dear Ms. Reibold,

I am a student who is writing to request a copy of the free booklet about scholarships and
studying abroad that is detailed on the Global Initiative Center website. I would be thankful to
receive a booklet at your earliest convenience.

Sincerely,
Daniel Jones

Mr. Daniel Jones

123 White Oak Dr.
Wheaton, IL 60187

Dear Mr. Jones,

Thank you for your interest in the Global Initiative Center and our services. I regret to inform you
that we are currently out of copies for the booklet you requested. We expect to receive more
within two weeks. I am sorry for the inconvenience, however, rest assured I will send you a
booklet as soon as possible.

I also suggest downloading a document from our website that details the information you are
looking for. I will make it available at our website immediately.

Thank you for your interest,

Nancy Reibold
Executive Director

Robert Mason
Jones Printing Company
105 East Summit Street
New Brunswick, NJ 08910

Dear Mr. Mason,

I am writing on behalf of executive director of the Global Initiative Center, Nancy Reibold. We
received a problematic shipment containing 10,000 copies of our “Global Initiative Center’s
Study Abroad Program” booklet we requested. In addition to the shipment’s late arrival, each
booklet has several pages missing. Attached is a photo of one of the booklets, clearly showing
that it is missing one of the intended pages.

This is the second mistake we have noticed from your printing company. I also recall you
promising, after the first mistake, that this would not happen again. We would like to see this
problem rectified immediately by requesting that you send us our requested shipment on-time
with all of the booklet’s contents intact. We appreciate you taking on the task we requested, but
we can not give these booklets to our customers. We expect a revised shipment to arrive to us
at the time promised by your company.

Sincerely,
Nancy Reibold
Executive Director