 Design of optical networks including knowledge of DWDM, ROADM, EDFA , and

dispersion compensation
 Carrier path analysis of dark fiber and managed routes
 Troubleshooting DWDM, SONET and SDH infrastructure
 Ability to communicate with Business unit and clients effectively
 Experience with BER Testing of Ethernet and Fiber channel , OTDR analysis , and
fiber characterization
 Knowledge of SAN and Mainframe
 Bring up optical characterization equipment and test fixtures
 Develop test, characterization and calibration algorithm for optical components and
systems
 Work closely with optical, mechanical and factory test team to bring up production
line test and calibration stations
 Prototype opto-mechanical systems

Cr
Phoenix, AZ

SENIOR NOC ENGINEER

12/2016 – present

 Knowledge of cisco routing protocols including Ethernet, IP Communications, BGP, OSPF,

MSDP, and PIM Knowledge of VPN configuration and troubleshooting
 Network Switching and routing troubleshooting
 Reviewing and creating technical documentation to support the introduction of new services
 Perform systems, storage and network analysis for usage monitoring and capacity trending
 Responsible for providing innovative technical solutions for complex and challenging
network issues
 Regularly participates in the Shift Handover process with previous and incoming shift teams
to help sync and transfer any ongoing issues or outages
 Identifying opportunities for improvement in Process, Technology and Development

Houston, TX
SPECIALIST NOC ENGINEER
03/2014 – 10/2016

 The Engineer will be responsible for Incident management, problem management, and
change management
 Initiate and performing changes on production systems and proactively escalate any issues
that cannot be resolved within the established timeframes
 Provide high level of support and minimize R&D escalations
 Should have worked in PBX/ACD
 Should be willing to work in 24/7 shifts and weekends as well
 Should have knowledge in CTI or Voice recording products
 Good knowledge of Windows operating system
 Dallas, TX
NOC ENGINEER
04/2011 – 11/2013

 Manages network tuning, performance and designs strategies, and makes recommendations
to improve network performance
 Provide remote technical assistance to field teams and ensure that field works are
implemented without impacting the network health
 Responsible for testing and evaluating network hardware and software, developing new
network monitoring, analysis tools and writing network documentation
 Work with problem management to identify reoccurring incidents and support service
improvement plans to negate reoccurrence of incidents
 Perform network diagnostics to re-mediate detected/reported network incidents
 Provides technical Tier 5 support for network problems and simulation of network issues
 Manage incidents and network performance within SLA's, OLA's and KPI's

EDUCATION
Bachelor’s Degree in Computer Science
CARNEGIE MELLON UNIVERSITY