Professional Documents
Culture Documents
4. JOB ANALYSIS.................................................................................................... 16
5. REFERENCES ...................................................................................................... 18
WORKFLOW AND JOB ANALYSIS 42K16-CLC
1. COMPANY INTRODUCTION
1.1. General introduction
As a member of Vietnam's leading technology group FPT, FPT Telecom Joint Stock
Company (FPT Telecom) has been one of the telecommunication and Internet service
providers who are trusted and loved by customers all over Vietnam and the region.
Established on January 31, 1997, FPT Telecom originated from the FPT Online
Exchange (FOX) founded by four members with its first Intranet network in Vietnam
called "Trí tuệ Việt Nam" ("Vietnamese Intellectual"), which is considered to be the
foundation for the development of the Internet in Vietnam. After nearly 21 years of
operation, FPT Telecom has more than 7000 full-time employees, nearly 200
transaction offices in 59 provinces of more than 200 branches.
• Customer Care Hotline 24/7: 1900 6600
• Customer Support Mailbox: hotrokhachhang@fpt.com.vn
• Official Website: www.fpt.vn
• Official Facebook Page: www.facebook.com/fpttelecom
• Head offices
o Ha Noi: PVI Building, No. 1 Pham Van Bach Street, Cau Giay District
o Da Nang: No. 182-184, 2/9 Street, Hai Chau
o Ho Chi Minh City: Lot 37-39A, Road No. 19, Tan Thuan EPZ, Tan
Thuan Dong Ward, District 7
31/1/1997 FPT Online Exchange – FOX (the online data center of FPT) was
established
2001 The first e-journal in Viet Nam – VNExpress was launched
2002 Became IXP (Internet Exchange Provider)
2005 Transformed to FPT Telecom joint-stock company (FPT Telecom
JSC)
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Vision
“FPT Telecom would like to become a new type of organization, prosperous, with
effort and creativity in science, engineering and technology, as customer satisfaction,
contributing to national prosperity, gives each member fully developed conditions of
talent and material, mental enrichment”.
Mission
“In order to accomplish the pioneering mission to bring the Internet to the Vietnamese
people and fulfill the wish that every Vietnamese family would use at least one service
of FPT Telecom, in line with the motto “Customer first”, we constantly strive to
invest in infrastructure, improve the quality of products and services, and apply new
technologies to provide our customers with superior experience of our products and
services”.
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In the 2017-2019 period, based on the above opportunities and challenges, the Group's
strategy focuses on the goal of "Pioneering in the digital revolution". Accordingly,
FPT will focus on connecting with customers, leading technology companies in the
world to provide digital products / services to pioneer in the transition to the digital
world. Specifically, there are 3 action target groups:
Objective
• Promote globalization with growth from a larger global market in the
country
• Being the highest level global partner of leading technology
corporations in the world
• Expand the list of customers in Forbes 500
• Internationalize FPT culture
Strategic action
• Enhance international competitiveness
• Develop bidding programs and capacity to implement international
projects
• Develop a new international cooperation program
• Develop human resources abroad and promote training of road and
bridge engineers
• English universalization throughout the Group
Objective
• Convert digitized forcefully (including implementation or application of
advanced technologies such as SMAC, IoT, AI, Security, Robotics, chatbot,
VR / AR, 3D-printing, ...) for customers and for FPT together with
subsidiaries in business and business administration
• Build FPT's own ecosystem with core technology, allowing partners to
exploit and create competitive power and new growth
• Become the world's leading company in providing IoT services
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Strategic action
• Strengthen research and development capabilities of digital
transformation in the unit
• Build the ecosystem of data and core technology among subsidiaries,
connecting with the community to enhance the competitiveness of the Group
• Build and implement a transformation program for FPT information
system on a digital platform
• Build FPT brand in accordance with the pioneering strategy in digital
network in Vietnam and around the world
Objective
• Change dramatically in scale business through large long-term contracts;
specialized and specialized service solutions, high value-added services or
new products and services, new areas with significant revenue
• Improve the capacity of the leadership team to meet the development
strategy of the Group, enforce policies so that every FPT person invests time
and effort into learning according to work needs, public routes and developing
personal capabilities
• Continuously improve the competitiveness, prevent stagnant
bureaucracy, promote the spirit of the founder
Strategic action
• Participate in bidding for projects of 10-30 million USD by strategic
customers
• Promote new business methods
• Quickly replicate successful models
• Investing in developing potential solutions and services
• Implementing the program "Personal Development", including building
learning organization, developing the program "Enhancing competitiveness",
promoting the spirit of founder
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As the No. 1 Information Technology Services Group in Vietnam, FPT is well aware
of the importance of realizing the company's sustainable development strategy at the
present and future. Accordingly, FPT Group always strives to implement the
economic objectives associated with the highest support activities for the community
and environmental protection
Key objectives
• Sustainable growth in revenue from traditional businesses, while
increasing revenue from globalization, increasing revenue from S.M.A.C /
smart services / IoT
• Always on the list of most popular employers in the IT sector
• Build FPT into an organization to learn and upgrade all FPT human
resources according to business development needs, in line with the
orientation of Globalization and technology S.M.A.C / IoT
• Developing technology for the community, spreading and cultivating
compassion to the whole society
• Complying with regulations and raising awareness of environmental
protection, saving energy
Human resource system of FPT comprises of operating model, policies, rules and
regulations, processes, information system and all of the employees participating in
attracting, organizing, training and developing, encouraging as well as keeping
talented people of the organization.
Each unit, from member companies, branches, to universities is arranged with one HR
department, and above all, all of these small departments are under the supervision
and management of the FHR.
With that structure, each specialized section of HR will be undertaken by experts from
each field, who will then report their work to the HR Director and thus ensure
profession, consistency and systematization in all stages of personnel organization.
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And in order to ensure the efficiency of human resources of the corporation, FHR is
the governing body of personnel which is responsible for supervision, allocation,
transfer and use of labour in a reasonable and effective manner, covering the equality
for the whole company.
FPT has been growing and constantly asserting its brand, therefore, the corporation
has a large number of employees and has constinuously increased since founded. As
of 2018, the total number of employees working at FPT is more than 32,000, of which
FPT Telecom accounts of more than 2,000 with a very young average age. It can be
said that this company has a strongly young staff base. At FPT, there are many
positions that do not require of qualifications but skills or abilities to work, etc. This
either helps the company to recruit skilled workers or save the relevant costs.
Defining human as the core element to create the sustainable development of the
Corporation, from the beginning of its establishment, FPT has made many efforts to
“enables staff to reach their full potential in terms of both their careers and personal
lives”.
Compensation, welfare policies, enhanced working facilities as well as many other
measures were conducted during the year to better provide for the employees. The
annual employee survey has revealed that the company has an active, professional,
and flexible working environment with friendly and supportive colleagues, good
promotion prospects, and excellent training and development opportunities, all offered
with competitive compensation packages.
Therefore, in the human resource management strategy, FPT always focuses in
developing an implementing solutions to build a dynamic and creative work
environment; drafting policies to discover, attract, foster and recruit talents,
transforming FPT in to a learning organization, developing highly trained and
qualified human resources; assess staff competency in a fair and transparent way; and
create engagement through the installation of FPT’s core values and corporate culture.
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FPT’s greatest asset is its people, therefore it always recognizes and realizes the
employees’ efforts and contributions to the Corporation’s sustainable development.
FPT always adheres to the provisions of the labour law and ensure the employees’
rights.
FPT ensures the right of employees to freely participate in the Trade Union and
creates favourable conditions in which the Trade Union can operate under the Trade
Union Act and Labour Laws. 100% of FPT employees participate in a Collective
Bargaining Agreement at all levels. Employees' rights are also concretized in the
following policies:
- Comprehensive policies
FPT pays close attention to compensation and promotion policies, taking good care of
its employees so as to enable them to reach their full potential in terms of both their
careers and personal lives. FPT’s compensation policy is built based on the following
criteria:
• Being commensurate with working results and contributions to FPT;
• Market competitiveness;
• Encouragement to increase work quality and productivity;
• Fairness and transparency.
FPT’s compensation structure consists of four components:
• Salary: A 12-month base salary and a ‘13th month’ salary paid on FPT’s
Anniversary and on the occasion of New Year.
• Travelling, mobile phone top-up, plurality, long-term working abroad
allowances. These regimes have regularly been reviewed, supplemented and
updated to ensure maximum support for employees.
• Bonuses based on employee's performance and work achievements.
There are no caps to the bonuses provided to the employees based on their
performance at FPT. The regime is designed to encourage employees to give
total dedication to the company. The achievements are always recognized in a
timely, fair and transparent way.
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and innovation, FPT has built up generations of employees who increasingly learn and
strive to help FPT succeed.
Training programs include entry-level training; technology staff training; training and
fostering professional skills and soft skills; and training staff in supporting functions.
The Board of Management has issued a training policy that requires FPT employees to
participate in continuous training programs suggested by FPT Corporate University,
or complete at least one online course. In 2017, 268,864 employee training sessions
with a total of more than 1.7 million hours of training recorded; 3,551 technology
certificates were obtained by FPT employees from global tech-giants, bringing the
total number of international technology certificates possessed by FPT employees to
6,834 certificates, almost double that of 2016.
FPT accepts everyone as they are, with their strengths and weaknesses, with their
good and bad points, as well as provides the best conditions for each member to be
themselves and fulfill their ambitions.
In 2017, FPT has 2,915 managers, accounting for 9.1% of the total workforce of the
Corporation. 88.1% of these managers are under the age of 40.
Some typical programs to foster and attract talents:
• Talent internship program: implemented in 2003 with the purpose of
recruiting top students in Economics and Technology for potential management
positions.
• Personnel planning: aims at building a team of young, trained and
experienced staff who deeply understand FPT’s business operations and core
values in order to be ready to assume leadership and senior management
positions in the Corporation and its subsidiaries. FPT’s leaders are given
challenges and rotated within the Corporation through various business fields
and environments.
• Trạng Contest: since 2003, FPT has held Trạng Contest to seek and
develop new talents for the Corporation. Many winners of ‘Trạng FPT’ have
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FPT is one of only a few Vietnamese companies building and maintaining unique
corporate culture values which have given it advantages in attracting talent, as well as
creating connection among its employees and between employees and the
Corporation.
The FPT culture is the summary of its codes of conduct in its business activities as
well as in other activities to support employees' mental lives. Code of conduct and
code of ethics in FPT: “Respect – Innovation – Team spirit – Objectivity –
Exemplarity – Wisdom”.
Every FPT employee needs to have the spirit of “Respect – Innovation – Team spirit”
• RESPECT – is The spirit of Respect means “respecting individuals”,
including Frankness, Listening and Tolerance. In FPT, employees can speak
directly to managers, regardless of their position or relationship.
• INNOVATION – is The spirit of Innovation includes Learning,
Innovation and STCo (the typical humor of FPT’s people).
• TEAM SPIRIT – is The Team spirit in FPT includes Consensus, Unity
and Sincerity.
FPT leaders must possess the three core values: “Objectivity - Exemplarity - Wisdom”
• OBJECTIVITY – is Objectivity is the most important virtue of leaders,
which helps them gain the trust of employees and inspires them to work with
increased dedication instead of flattering their leaders.
• EXEMPLARITY – Leaders must be the ones who most clearly reflect
the FPT spirit of “Respect – Innovation – Team spirit”.
• WISDOM – Leaders must be visionary and decisive.
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FPT also deploys cultural activities to ensure a rich mental life for its employees,
giving them excitement and enthusiasm in their work via:
• Annual events such as FPT's Anniversary (September 13th); Towards
the Origins Day (March 10th in the lunar calendar); Parents Day (November
19th); International Women’s Day (March 8th) and Men’s Day (November
11th), etc.
• Internal publications that help employees learn about the history and
core values of the company such as: Historical Records, a brief history, the
internal magazine chungta. vn; FPT News; Tech Insight News; and Fun4Fun.
• Social activities to inspire benevolence among all employees. FPT holds
FPT Community Day (March 13th) annually, where FPT employees take part
in community activities across the country. At the same time, FPT calls for
each staff to contribute one day's wage to support people and colleagues in
need.
With the philosophy of giving each member the best possible talent development, FPT
is committed to creating a fair, transparent, non-discriminatory working environment
in all production and business activities.
In its existence of almost 30 years, FPT has always strictly complied with the law on
labour use, ensuring the rights of employees in accordance with all regulations:
• Signing labor contracts with employees as stipulated by the provisions
of the Labor Laws and the guiding documents of the State and the internal
regulations of the Corporation;
• Arranging for employees to work accordingly to their qualifications,
expertise, capabilities, health, job position and gender;
• Strictly complying with the provisions of the Labor Laws and the terms
of the Collective Labor Agreement;
• Recruiting in accordance with procedures posted publicly on the
Corporation's website. Accordingly, candidates do not have to pay for public
examination and candidate selection is based on personal capabilities;
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The input of FPT Telecom includes bandwidth connecting within Vietnam and
International connection (both landline cable and undersea fiber-optic cable) with
dozens of international partners such as PCCW, T-System, NTT, Singtel, Korea
Telecom, China Telecom, etc; human resources; management capacity and operating
procedures.
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The output of FPT Telecom includes Internet service and value-added services for
their customers on one Internet connection.
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FPT offers specialized servers, rack and server space, connections from servers to the
Internet environment and direct, private connections to clients’ offices via an intranet
environment with data centers with Uptime Tier III certification.
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• Fshare: This is one of the leading cloud-based resources storage and sharing
service provided with massive capacity and the best storage system located in FPT
Telecom’s international standard data center.
• Fsend: This service allows users send large files up to 20GB
• Mix166: Mix 166 is the first EDM (Electronic Dance Music) streaming
application in Vietnam. Artist can upload their performance, and even get money from
their own products. Mix166 is expected to become a community for EDM lovers.
• Startalk: Startalk is the first online TV platform in Vietnam. The lattest in
society, showbiz, fashion, beauty, entertainment, communities are reported in vivid
and interesting videos.
4. JOB ANALYSIS
The name of the job: Telecom Infrastructure Technician
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4.3. Conclusion
The above job description lists things that employees must perform in a concise
manner, specifically describing the work's activities and the necessary equipment. It
helps candidates understand the job position and helps the company to be able to
manage human resource management activities effectively and properly.
The job requirements have clearly defined the characteristics, experience and skills
that employees must have to perform the job effectively. This helps the company
shorten the selection time for applications because only those who match the job
requirements can apply for it.
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5. REFERENCES
(2017). Retrieved from FPT Annual Report 2017: https://fpt.com.vn/Images/files/2017-
Annual-Report_resize.pdf
About FPT Telecom - Introduction. (n.d.). Retrieved from FPT Telecom:
https://fpt.vn/en/about-fpt-telecom/introduction.html
About FPT Telecom - Subsidiaries. (n.d.). Retrieved from FPT Telecom: https://fpt.vn/vi/ve-
fpt-telecom/lien-ket-thanh-vien.html
FPT Business Sectors - Telecommunication. (n.d.). Retrieved from FPT:
https://fpt.com.vn/en/business-sectors/telecommunication
Kỹ Thuật Viên Hạ Tầng Viễn Thông - Công Ty Cổ Phần Viễn Thông FPT. (2019). Retrieved
from Career Builder: https://careerbuilder.vn/en/search-job/ky-thuat-vien-ha-tang-
vien-thong.35B157FA.html
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