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ESP Resources
British American
ESP area Topic Title Subhead Content type English ID English ID
Number Number
Talking about
Corporate Making BEM- AEM-
Forecasting changes to costs Speaking
Finance a forecast SA020003 SA020003
and sales
Verbs and
Corporate Cutting the expressions to BEM- AEM-
Budgeting Listening
Finance budget discuss budget LA020005 LA020005
reductions
Writing an email
Corporate Explaining BEM- AEM-
Budgeting outlining budget Writing
Finance budget cuts WA020006 WA020006
reductions
Following up A telephone
Corporate Managing BEM- AEM-
outstanding call requesting Listening
Finance payments LA020008 LA020008
payments payment
Reporting
Corporate Financial Budget BEM- AEM-
financial Reading
Finance statements terminology RA020010 RA020010
information
Reporting Presenting
Corporate Explaining budget BEM- AEM-
financial financial Listening
Finance changes LA020011 LA020011
information results
1
Reporting
Corporate Discussing Reporting financial BEM- AEM-
financial Speaking
Finance a budget performance SA020012 SA020012
information
Describing
Corporate Interim Reporting BEM- AEM-
differences and Reading
Finance Results a variance RA020013 RA020013
variances
Discussing
Corporate Business Creating a strategy BEM- AEM-
company Speaking
Finance development map SA020018 SA020018
performance
Financial
Corporate Banking and tax BEM- AEM-
services and Tax strategy Reading
Finance expressions RA020019 RA020019
advice
Financial
Corporate A meeting giving BEM- AEM-
services and Tax planning Listening
Finance tax advice LA020020 LA020020
advice
Financial Giving
Corporate Tax advice for BEM- AEM-
services and financial Writing
Finance a new business WA020021 WA020021
advice advice
Discussing and
Financial Investment BEM- AEM-
Investment recommending an Reading
products types RA020025 RA020025
investment
A meeting
Financial Retirement discussing BEM- AEM-
Investment Listening
products planning retirement LA020026 LA020026
planning
An email giving
Financial Financial BEM- AEM-
Investment retirement Writing
products advice WA020027 WA020027
planning advice
2
Market Financial Responding to BEM- AEM-
Investment Reading
analysis shocks market shocks RA020028 RA020028
An email report
Asset Portfolio BEM- AEM-
Investment about portfolio Reading
management diversification RA020031 RA020031
diversification
Discussing the
Asset BEM- AEM-
Investment Diversification asset mix of Listening
management LA020032 LA020032
a portfolio
Describing
Dealing with A market investment BEM- AEM-
Investment Reading
clients report performance and RA020034 RA020034
potential
Generating interest
Dealing with BEM- AEM-
Investment A hot tip from a potential Listening
clients LA020035 LA020035
client
A phone call
Dealing with Taking client BEM- AEM-
Investment discussing price Speaking
clients instructions SA020036 SA020036
movements
Talking about
Risk A loan BEM- AEM-
Investment benefits and risks Listening
management application LA020038 LA020038
of a credit decision
Reviewing and
Risk A mortgage deciding on BEM- AEM-
Investment Writing
management application a mortgage WA020039 WA020039
application
A financial
Explaining rules BEM- AEM-
Investment Compliance advisor code Reading
and regulations RA020040 RA020040
of conduct
A phone call
Chasing up chasing up BEM- AEM-
Investment Compliance Listening
a request compliance LA020041 LA020041
paperwork
3
The
Initial public BEM- AEM-
Investment underwriting IPO terms Reading
offering RA020043 RA020043
offer
A presentation
Initial public An IPO BEM- AEM-
Investment of a company’s Listening
offering presentation LA020044 LA020044
background
Answering
questions about
Initial public Presenting BEM- AEM-
Investment a company’s Speaking
offering your company SA020045 SA020045
background and
finances
An email about
Mergers & BEM- AEM-
Investment Due diligence a transition services Reading
acquisitions RA020046 RA020046
agreement
A negotiation
Mergers & Finalizing the BEM- AEM-
Investment about the details of Listening
acquisitions deal LA020047 LA020047
a merger
Summarizing
Mergers & The service BEM- AEM-
Investment a transition services Writing
acquisitions agreement WA020048 WA020048
agreement
Talking to
Qualifying BEM- AEM-
Sales Prospecting a prospect at Speaking
a customer SA020051 SA020051
a networking event
A sales report
BEM- AEM-
Sales Planning Sales strategy about current sales Reading
RA020052 RA020052
prospects
A meeting to
Decision discuss changes BEM- AEM-
Sales Planning Listening
making and delegate LA020053 LA020053
responsibilities
4
New A follow up email BEM- AEM-
Sales Next steps Reading
business to a prospect RA020058 RA020058
Clarifying Identifying
New BEM- AEM-
Sales customer a customer’s Listening
business LA020059 LA020059
needs software needs
Talking to a new
New A new client BEM- AEM-
Sales client to clarify Speaking
business meeting SA020060 SA020060
needs
Building
Customer BEM- AEM-
Sales customer A follow-up call Listening
retention LA020068 LA020068
relations
Make
Customer Advice on dealing BEM- AEM-
Sales a customer, Reading
care with complaints RA020070 RA020070
not a sale
A customer
Customer Managing BEM- AEM-
Sales complaint on the Listening
care complaints LA020071 LA020071
telephone
Describing
Visiting the Warehouse BEM- AEM-
Logistics warehouse Reading
warehouse acronyms RA020073 RA020073
processes
5
Describing
Visiting the Showing BEM- AEM-
Logistics warehouse Listening
warehouse visitors round LA020074 LA020074
processes
Numbers, prices
Taking an BEM- AEM-
Logistics Orders weights and Listening
order LA020077 LA020077
measurements
Confirming Shipping
Scheduling BEM- AEM-
Logistics shipping vocabulary and Reading
delivery RA020079 RA020079
arrangements email phrases
Scheduling
Scheduling a delivery of BEM- AEM-
Logistics Modal verbs Listening
delivery hazardous LA020080 LA020080
goods
Handling
Material BEM- AEM-
Logistics solutions with Times and places Listening
handling LA020086 LA020086
deliveries
6
Tracking A multimodal Shipping BEM- AEM-
Logistics Listening
shipments shipment documents LA020089 LA020089
Solving
Shipping Phrases for text BEM- AEM-
Logistics shipping Reading
problems messages RA020091 RA020091
problems
Solving Discussing
BEM- AEM-
Logistics shipping a tracking Linking words Listening
LA020092 LA020092
problems report
Solving
Rescheduling Phoning BEM- AEM-
Logistics shipping Speaking
deliveries a consignee SA020093 SA020093
problems
Apologising,
Handling Handling empathising, BEM- AEM-
Logistics Writing
complaints a complaint reassuring and WA020096 WA020096
promising action
Planning
Supply Chain A computer Procurement and BEM- AEM-
procurement Reading
Management parts supplier forecasting phrases RA020097 RA020097
strategy
Planning Presenting
Supply Chain BEM- AEM-
procurement a procurement Email phrases Listening
Management LA020098 LA020098
strategy strategy
Planning Making
Supply Chain Discussing the risks BEM- AEM-
procurement contingency Writing
Management of late delivery WA020099 WA020099
strategy plans
Managing
An email exchange
Supply Chain Managing suppliers BEM- AEM-
between a buyer Reading
Management suppliers to develop RA020100 RA020100
and seller
a partnership
Vocabulary
Supply Chain Managing A potential BEM- AEM-
for supplier Listening
Management suppliers supplier LA020101 LA020101
background checks
Creating
Customer
Supply Chain Managing a customer service BEM- AEM-
service Writing
Management suppliers guarantee for WA020102 WA020102
guarantees
a website
7
Planning
Supply Chain BEM- AEM-
distribution Telephoning Voicemail updates Listening
Management LA020104 LA020104
strategy
Planning
Supply Chain Calling Arranging a time BEM- AEM-
distribution Speaking
Management a supplier to talk SA020105 SA020105
strategy
Making
Supply Chain Report on Warehouse BEM- AEM-
strategic Reading
Management order picking vocabulary RA020106 RA020106
choices
Making A strategy
Supply Chain Phrases to show BEM- AEM-
strategic update Listening
Management differences LA020107 LA020107
choices meeting
Making
Supply Chain A video Beginning BEM- AEM-
strategic Speaking
Management conference a conference call SA020108 SA020108
choices
Phrases for
Supply Chain Global Negotiating requesting BEM- AEM-
Listening
Management supply chains changes and making LA020110 LA020110
concessions
Responding
Supply Chain Global Negotating to a supplier BEM- AEM-
Writing
Management supply chains with a supplier about terms and WA020111 WA020111
conditions
Company
Reverse Vocabulary for
Supply Chain strategy BEM- AEM-
logistic and reverse-logistics Reading
Management on reverse RA020112 RA020112
returns solutions
logistics
Reverse Reducing
Supply Chain Explaining benefits
logistic and stock Listening BEMLA020113 AEMLA020113
Management of reverse logistics
returns problems
Reverse
Supply Chain Presenting Explaining changes BEM- AEM-
logistic and Writing
Management changes in order processing WA020114 WA020114
returns
Expressing
Order
Supply Chain Improving possibility, BEM- AEM-
problems and Reading
Management performance probability and RA020115 RA020115
solutions
certainty
Manager
Supply Chain Improving Customer conversation
Listening BEMLA020116 AEMLA020116
Management performance dissatisfaction about customer
dissatisfaction
8
Supply Chain Planning BEM- AEM-
Going green Going greener Reading
Management expressions RA020118 RA020118
Instructions
Supply Chain
Going green for a press Natural language Listening BEMLA020119 AEMLA020119
Management
release
Greener
Supply Chain Making BEM- AEM-
Going green manufacturing Speaking
Management recommendations SA020120 SA020120
processes