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ESP Resources

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ESP area Topic Title Subhead Content type English ID English ID
Number Number

Corporate Projecting Common financial BEM- AEM-


Forecasting Reading
Finance revenue terms RA020001 RA020001

Corporate Preparing the A meeting to set BEM- AEM-


Forecasting Listening
Finance forecast a forecast LA020002 LA020002

Talking about
Corporate Making BEM- AEM-
Forecasting changes to costs Speaking
Finance a forecast SA020003 SA020003
and sales

Corporate Budget BEM- AEM-


Budgeting Budget cuts Reading
Finance terminology RA020004 RA020004

Verbs and
Corporate Cutting the expressions to BEM- AEM-
Budgeting Listening
Finance budget discuss budget LA020005 LA020005
reductions

Writing an email
Corporate Explaining BEM- AEM-
Budgeting outlining budget Writing
Finance budget cuts WA020006 WA020006
reductions

Corporate Managing Payment A payment BEM- AEM-


Reading
Finance payments reminders reminder email RA020007 RA020007

Following up A telephone
Corporate Managing BEM- AEM-
outstanding call requesting Listening
Finance payments LA020008 LA020008
payments payment

Corporate Managing Requesting Chasing up a client BEM- AEM-


Writing
Finance payments payment by email WA020009 WA020009

Reporting
Corporate Financial Budget BEM- AEM-
financial Reading
Finance statements terminology RA020010 RA020010
information

Reporting Presenting
Corporate Explaining budget BEM- AEM-
financial financial Listening
Finance changes LA020011 LA020011
information results

1
Reporting
Corporate Discussing Reporting financial BEM- AEM-
financial Speaking
Finance a budget performance SA020012 SA020012
information

Describing
Corporate Interim Reporting BEM- AEM-
differences and Reading
Finance Results a variance RA020013 RA020013
variances

Corporate Interim Corrective A meeting about BEM- AEM-


Listening
Finance Results action corrective action LA020014 LA020014

Explaining Explaining the


Corporate Interim BEM- AEM-
budget cause of a budget Writing
Finance Results WA020015 WA020015
changes variance

Corporate Business Discussing BEM- AEM-


A strategy map Reading
Finance development strategy RA020016 RA020016

Corporate Business Discussing how to BEM- AEM-


Raising finance Listening
Finance development raise finance LA020017 LA020017

Discussing
Corporate Business Creating a strategy BEM- AEM-
company Speaking
Finance development map SA020018 SA020018
performance

Financial
Corporate Banking and tax BEM- AEM-
services and Tax strategy Reading
Finance expressions RA020019 RA020019
advice

Financial
Corporate A meeting giving BEM- AEM-
services and Tax planning Listening
Finance tax advice LA020020 LA020020
advice

Financial Giving
Corporate Tax advice for BEM- AEM-
services and financial Writing
Finance a new business WA020021 WA020021
advice advice

Corporate Dealing with Describing an AEM-


Auditing Reading BEMRA02022
Finance misstatement auditor’s job RA020022

Corporate Opening The audit kick-off BEM- AEM-


Auditing Listening
Finance a meeting meeting LA020023 LA020023

Corporate Accounting Asking sensitive BEM- AEM-


Auditing Speaking
Finance irregularities questions SA020024 SA020024

Discussing and
Financial Investment BEM- AEM-
Investment recommending an Reading
products types RA020025 RA020025
investment

A meeting
Financial Retirement discussing BEM- AEM-
Investment Listening
products planning retirement LA020026 LA020026
planning

An email giving
Financial Financial BEM- AEM-
Investment retirement Writing
products advice WA020027 WA020027
planning advice

2
Market Financial Responding to BEM- AEM-
Investment Reading
analysis shocks market shocks RA020028 RA020028

Reacting A conference call


Market BEM- AEM-
Investment to market discussing market Listening
analysis LA020029 LA020029
developments developments

Discussing Discussing how


Market BEM- AEM-
Investment market to react to market Speaking
analysis SA020030 SA020030
developments developments

An email report
Asset Portfolio BEM- AEM-
Investment about portfolio Reading
management diversification RA020031 RA020031
diversification

Discussing the
Asset BEM- AEM-
Investment Diversification asset mix of Listening
management LA020032 LA020032
a portfolio

Asset An email about BEM- AEM-


Investment The asset mix Writing
management a bank’s asset mix WA020033 WA020033

Describing
Dealing with A market investment BEM- AEM-
Investment Reading
clients report performance and RA020034 RA020034
potential

Generating interest
Dealing with BEM- AEM-
Investment A hot tip from a potential Listening
clients LA020035 LA020035
client

A phone call
Dealing with Taking client BEM- AEM-
Investment discussing price Speaking
clients instructions SA020036 SA020036
movements

Risk An email about BEM- AEM-


Investment Credit risk Reading
management how to manage risk RA020037 RA020037

Talking about
Risk A loan BEM- AEM-
Investment benefits and risks Listening
management application LA020038 LA020038
of a credit decision

Reviewing and
Risk A mortgage deciding on BEM- AEM-
Investment Writing
management application a mortgage WA020039 WA020039
application

A financial
Explaining rules BEM- AEM-
Investment Compliance advisor code Reading
and regulations RA020040 RA020040
of conduct

A phone call
Chasing up chasing up BEM- AEM-
Investment Compliance Listening
a request compliance LA020041 LA020041
paperwork

Staying in Discussing BEM- AEM-


Investment Compliance Speaking
compliance compliance issues SA020042 SA020042

3
The
Initial public BEM- AEM-
Investment underwriting IPO terms Reading
offering RA020043 RA020043
offer

A presentation
Initial public An IPO BEM- AEM-
Investment of a company’s Listening
offering presentation LA020044 LA020044
background

Answering
questions about
Initial public Presenting BEM- AEM-
Investment a company’s Speaking
offering your company SA020045 SA020045
background and
finances

An email about
Mergers & BEM- AEM-
Investment Due diligence a transition services Reading
acquisitions RA020046 RA020046
agreement

A negotiation
Mergers & Finalizing the BEM- AEM-
Investment about the details of Listening
acquisitions deal LA020047 LA020047
a merger

Summarizing
Mergers & The service BEM- AEM-
Investment a transition services Writing
acquisitions agreement WA020048 WA020048
agreement

Sales Following up BEM- AEM-


Sales Prospecting Reading
prospecting prospects by email RA020049 RA020049

A qualifying Qualifying BEM- AEM-


Sales Prospecting Listening
call prospects LA020050 LA020050

Talking to
Qualifying BEM- AEM-
Sales Prospecting a prospect at Speaking
a customer SA020051 SA020051
a networking event

A sales report
BEM- AEM-
Sales Planning Sales strategy about current sales Reading
RA020052 RA020052
prospects

A meeting to
Decision discuss changes BEM- AEM-
Sales Planning Listening
making and delegate LA020053 LA020053
responsibilities

An email organising BEM- AEM-


Sales Planning On the road Writing
travel plans WA020054 WA020054

Product A product Describing features BEM- AEM-


Sales Reading
development briefing and benefits RA020055 LA020055

Product A report on Phrases to describe BEM- AEM-


Sales Listening
development market trends market trends LA020056 RA020056

Product Reporting An email describing BEM- AEM-


Sales Writing
development market trends market trends WA020057 WA020057

4
New A follow up email BEM- AEM-
Sales Next steps Reading
business to a prospect RA020058 RA020058

Clarifying Identifying
New BEM- AEM-
Sales customer a customer’s Listening
business LA020059 LA020059
needs software needs

Talking to a new
New A new client BEM- AEM-
Sales client to clarify Speaking
business meeting SA020060 SA020060
needs

Presentation Writing BEM- AEM-


Sales Pitching Reading
slides presentation slides RA020061 RA020061

A presentation to BEM- AEM-


Sales Pitching The pitch Listening
explain features LA020062 LA020062

Presenting your BEM- AEM-


Sales Pitching Making a pitch Speaking
product or service SA020063 SA020063

Explaining contract BEM- AEM-


Sales Closing The contract Reading
terms RA020064 RA020064

The Conditionals for BEM- AEM-


Sales Closing Listening
negotiation negotiating LA020065 LA020065

Summarizing the BEM- AEM-


Sales Closing The agreement Writing
agreement WA020066 WA020066

Customer Getting BEM- AEM-


Sales Repeat business Reading
retention a meeting RA020067 RA020067

Building
Customer BEM- AEM-
Sales customer A follow-up call Listening
retention LA020068 LA020068
relations

Customer Getting A telephone call BEM- AEM-


Sales Speaking
retention a referral asking for a referral SA020069 SA020069

Make
Customer Advice on dealing BEM- AEM-
Sales a customer, Reading
care with complaints RA020070 RA020070
not a sale

A customer
Customer Managing BEM- AEM-
Sales complaint on the Listening
care complaints LA020071 LA020071
telephone

Customer A complaint Responding to BEM- AEM-


Sales Writing
care email a complaint WA020072 WA020072

Describing
Visiting the Warehouse BEM- AEM-
Logistics warehouse Reading
warehouse acronyms RA020073 RA020073
processes

5
Describing
Visiting the Showing BEM- AEM-
Logistics warehouse Listening
warehouse visitors round LA020074 LA020074
processes

Greeting Phrases for


Visiting the visitors and greeting visitors BEM- AEM-
Logistics Speaking
warehouse introducing and introducing SA020075 SA020075
yourself yourself

Prepositions with BEM- AEM-


Logistics Orders Delivery dates Reading
dates and times RA020076 RA020076

Numbers, prices
Taking an BEM- AEM-
Logistics Orders weights and Listening
order LA020077 LA020077
measurements

Problems and Writing a formal BEM- AEM-


Logistics Orders Writing
solutions email WA020078 WA020078

Confirming Shipping
Scheduling BEM- AEM-
Logistics shipping vocabulary and Reading
delivery RA020079 RA020079
arrangements email phrases

Scheduling
Scheduling a delivery of BEM- AEM-
Logistics Modal verbs Listening
delivery hazardous LA020080 LA020080
goods

Scheduling Getting BEM- AEM-


Logistics Asking questions Speaking
delivery information SA020081 SA020081

Picking, A new picking


Picking and BEM- AEM-
Logistics packing and and packing Reading
packing vocabulary RA020082 RA020082
inventory procedure

Picking, Inventory Vocabulary


BEM- AEM-
Logistics packing and management for describing Listening
LA020083 LA020083
inventory issues inventory levels

Picking, Speaking Talking about


BEM- AEM-
Logistics packing and about problems and Speaking
SA020084 SA020084
inventory overstock solutions

Uplifting Material handling


Material BEM- AEM-
Logistics handling equipment and Reading
handling RA020085 RA020085
equipment containers

Handling
Material BEM- AEM-
Logistics solutions with Times and places Listening
handling LA020086 LA020086
deliveries

Material Using the Writing do’s and BEM- AEM-


Logistics Writing
handling stacker safely don’ts WA020087 WA020087

Tracking Tracking Past, present and BEM- AEM-


Logistics Reading
shipments shipments future RA020088 RA020088

6
Tracking A multimodal Shipping BEM- AEM-
Logistics Listening
shipments shipment documents LA020089 LA020089

Tracking Giving Sending directions BEM- AEM-


Logistics Writing
shipments directions by email WA020090 WA020090

Solving
Shipping Phrases for text BEM- AEM-
Logistics shipping Reading
problems messages RA020091 RA020091
problems

Solving Discussing
BEM- AEM-
Logistics shipping a tracking Linking words Listening
LA020092 LA020092
problems report

Solving
Rescheduling Phoning BEM- AEM-
Logistics shipping Speaking
deliveries a consignee SA020093 SA020093
problems

Handling A damaged Past participles as BEM- AEM-


Logistics Reading
complaints goods report adjectives RA020094 RA020094

Handling An insurance Details for an BEM- AEM-


Logistics Listening
complaints claim letter insurance claim LA020095 LA020095

Apologising,
Handling Handling empathising, BEM- AEM-
Logistics Writing
complaints a complaint reassuring and WA020096 WA020096
promising action

Planning
Supply Chain A computer Procurement and BEM- AEM-
procurement Reading
Management parts supplier forecasting phrases RA020097 RA020097
strategy

Planning Presenting
Supply Chain BEM- AEM-
procurement a procurement Email phrases Listening
Management LA020098 LA020098
strategy strategy

Planning Making
Supply Chain Discussing the risks BEM- AEM-
procurement contingency Writing
Management of late delivery WA020099 WA020099
strategy plans

Managing
An email exchange
Supply Chain Managing suppliers BEM- AEM-
between a buyer Reading
Management suppliers to develop RA020100 RA020100
and seller
a partnership

Vocabulary
Supply Chain Managing A potential BEM- AEM-
for supplier Listening
Management suppliers supplier LA020101 LA020101
background checks

Creating
Customer
Supply Chain Managing a customer service BEM- AEM-
service Writing
Management suppliers guarantee for WA020102 WA020102
guarantees
a website

Planning Phrases for


Supply Chain Distribution BEM- AEM-
distribution clarifying, checking Reading
Management information RA020103 RA020103
strategy and recommending

7
Planning
Supply Chain BEM- AEM-
distribution Telephoning Voicemail updates Listening
Management LA020104 LA020104
strategy

Planning
Supply Chain Calling Arranging a time BEM- AEM-
distribution Speaking
Management a supplier to talk SA020105 SA020105
strategy

Making
Supply Chain Report on Warehouse BEM- AEM-
strategic Reading
Management order picking vocabulary RA020106 RA020106
choices

Making A strategy
Supply Chain Phrases to show BEM- AEM-
strategic update Listening
Management differences LA020107 LA020107
choices meeting

Making
Supply Chain A video Beginning BEM- AEM-
strategic Speaking
Management conference a conference call SA020108 SA020108
choices

Phrases for urging,


Supply Chain Global BEM- AEM-
Closing a deal persuading and Reading
Management supply chains RA020109 RA020109
demanding

Phrases for
Supply Chain Global Negotiating requesting BEM- AEM-
Listening
Management supply chains changes and making LA020110 LA020110
concessions

Responding
Supply Chain Global Negotating to a supplier BEM- AEM-
Writing
Management supply chains with a supplier about terms and WA020111 WA020111
conditions

Company
Reverse Vocabulary for
Supply Chain strategy BEM- AEM-
logistic and reverse-logistics Reading
Management on reverse RA020112 RA020112
returns solutions
logistics

Reverse Reducing
Supply Chain Explaining benefits
logistic and stock Listening BEMLA020113 AEMLA020113
Management of reverse logistics
returns problems

Reverse
Supply Chain Presenting Explaining changes BEM- AEM-
logistic and Writing
Management changes in order processing WA020114 WA020114
returns

Expressing
Order
Supply Chain Improving possibility, BEM- AEM-
problems and Reading
Management performance probability and RA020115 RA020115
solutions
certainty

Manager
Supply Chain Improving Customer conversation
Listening BEMLA020116 AEMLA020116
Management performance dissatisfaction about customer
dissatisfaction

Supply Chain Improving Giving BEM- AEM-


Discussing KPIs Writing
Management performance a presentation WA020117 WA020117

8
Supply Chain Planning BEM- AEM-
Going green Going greener Reading
Management expressions RA020118 RA020118

Instructions
Supply Chain
Going green for a press Natural language Listening BEMLA020119 AEMLA020119
Management
release

Greener
Supply Chain Making BEM- AEM-
Going green manufacturing Speaking
Management recommendations SA020120 SA020120
processes