Project Report On

“LOGISTICS & SUPPLY CHAIN MANAGEMENT”

“AMUL DAIRY”

Submitted by
(SACHIN RAJU DHAWALE)
Roll NO: 208
Submitted to

UNIVERSITY OF MUMBAI

MASTER OF COMMERCE
(MANAGEMENT)
Semester- IV
(2018–19)
Project Guidance by
Professor: Prof HIMANSHU LAPASHIA

UTTARI BHARTI SABHA’S

RAMANAND ARYA D.A.V COLLEGE OF COMMERCE AND SCIENCE

DATAR COLONY, BHANDUP (EAST)
 Project Report On
“LOGISTICS & SUPPLY CHAIN MANAGEMENT”
“AMUL DAIRY”

Submitted by
SACHIN RAJU DHAWALE
Roll NO: 208
Submitted to,

UNIVERSITY OF MUMBAI

MASTER OF COMMERCE
(MANAGEMENT)
Semester- IV
(2018–19)
Project Guidance by
Professor: Prof HIMANSHU LAPASHIA

UTTARI BHARTI SABHA’S

RAMANAND ARYA D.A.V COLLEGE OF COMMERCE AND SCIENCE

DATAR COLONY, BHANDUP (EAST)
 RamanandArya D.A.V. College

Bhandup (East) Mumbai 400042

Certificate

This is to certify that SACHIN RAJU DHAWALE has worked and duly completed his
Project Work for the degree of Master in Commerce under the Faculty of Commerce in
the subject of (LOGISTICS AND SUPPLY CHAIN MANAGEMENT) and his project is
entitled, “LOGISTICS AND SUPPLY CHAIN MANAGEMENT OF AMUL DAIRY”
under my supervision.

I further certify that the entire work has been done by the learner under my guidance and
that no part of it has been submitted previously for any Degree or Diploma of any
University.

It is his own work and facts reported by her/his personal findings and investigations.

Co-ordinator: Principal:

DR. SUSHMA PATIL DR. AJAY M. BHAMARE

Project Guide/Internal Examiner: External Examiner:

Prof HIMANSHU LAPASHIA

 RamanandArya D.A.V. College

Bhandup (East) Mumbai 400042

Declaration by learner

I, the undersigned SACHIN RAJU DHAWALE declare that the work

embodied in this project work hereby, titled “LOGISTICS AND SUPPY CHAIN
MANAGEMENT OF AMUL DAIRY”, forms my own contribution to the
research work carried out under the guidance of Prof HIMANSHU LAPASHIA is a
result of my own research work and has not been previously submitted to any other
University for any other Degree to this or any other University.

Wherever reference has been made to previous works of others, it has been clearly
indicated as such and included in the bibliography.

I, here by further declare that all information of this document has been obtained and
presented in accordance with academic rules and ethical conduct.

Name of the learner: SACHIN RAJU DHAWALE

Signature:

Certified by

Name of the Guiding Teacher: Prof HIMANSHU LAPASHIA

Signature:
 Acknowledgment

To list who all have helped me is difficult because they are so numerous and the depth is so

enormous.

I would like to acknowledge the following as being idealistic channels and fresh dimensions in

the completion of this project.

I take this opportunity to thank the University of Mumbai for giving me chance to do this

project.

I would like to thank my Principal, Dr. Ajay M. Bhamare for providing the necessary facilities

required for completion of this project.

I take this opportunity to thank our Coordinator Dr.SushmaPatil, for her moral support and

guidance.

I would also like to express my sincere gratitude towards my project guide Prof
HIMANSHU LAPASHIA whose guidance and care made the project successful.

I would like to thank my College Library, for having provided various reference books and

magazines related to my project.

Lastly, I would like to thank each and every person who directly or indirectly helped me in the

completion of the project especially my Parents and Peers who supported me throughout my

project.

Signature of the Student

(SACHIN RAJU DHAWALE)

 INDEX

1 INTRODUCTION

2 OBJECTIVES

3 RESEARCH METHODOLOGY

4 OBSERVATIONS

5 STRATEGIES OF AMUL

AMUL’S SUPPLY CHAINS

6
MANAGEMENT

7 GCMMF’S SUPPLY CHAIN

8 AMUL CYBER STORE

9 AMUL PRODUCT PROFILE

10 BENEFITS OF E-SCM

11 FUTURE PLANS

12 FINDINGS

13 CONCLUSION

14 RECOMMENDATIONS

15 REFERENCE

16 ANNEXTURE
 INTRODUCTION

1.1 BACKGROUND OF STUDY:

To Minimize the time of Loading and Unloading of Crates from the truck. Calculate distance of

from plant to milk collection center to avoid deteriotion of milk by long time contamination.

Ensure the hygienic and quality of Milk to have clean, safe and nutritive milk for further

processing of it. To distribute the quality product to final end without any deteriotion. Ensuring

of Milk product to reach in Unseasonal Condition to fulfill the demand of end user

1.2 Objective:

. To Calculate the Loading and Unloading Time of Crates from the Truck.

To Calculate the Kilometers from the CHANDOLI Planttothe Drop Point of the

Distributors

To Analyze the Truck sheet entry of the raw chilled milk received from village dairy co-

operative society. Tanker route management for effective milk transport.

To ensure raw milk quality and quantity.

1.3 Need of the study

1. To understand procurement of milk

2. To understand distribution of milk and milk product

3. To aware lack of supporting information systems

4 To study the technology solution

1.4 Scope

1. Supply Chain Strategicies are the critical backbone to Business Organizations today

2. Transportation network design and management assume importance to support sales

Strategy

3. Inventory control and inventory visibility are two very critical elements in any operations

for these are the cost drivers and directly impact the bottom lines on the balance sheet

Inventory means value and is an asset to the company.

4. The health of the inventory turn relates to the health of business

5. In a global scenario, the finished goods inventory is held at many locations and

distribution centers, get manage

6. Effective control of inventory and visibility of inventory gains importance as a key factor

of Supply Chain Management function.

 LOGISTICS MANAGEMENTS
Logistics is concerned with getting the products and services where they are desired. It is
difficult to accomplish any marketing or manufacturing without logistical support. It involves the
integration of information, transportations, inventory, warehousing, material handling, and
packaging.
The operating responsibility of logistics is the geographical repositioning of raw materials, work
in process, and finished inventories where required at the lowest cost possible. Logistics is
practiced for ages since organized activity began. Without logistics support no activity can be
performed to meet defined goal. The current challenge is to perform logistics scientifically in
order to optimize benefits to the organization.

Logistics management is that part of the supply chain which plans, implements and controls the
efficient, effective, forward and backward (reverse) flow and storage of goods, services and
information between the point of origin and the point of consumption in order to meet customer's
delight. A professional working in the field of logistics management is called a logistician.
Logistics, as a business concept, evolved only in the 1950s. This was mainly due to the
increasing complexity of supplying one's business with materials, and shipping out products in
an increasingly globalize supply chain, calling for experts in the field who are called Supply
Chain Logisticians. This can be defined as having the right item in the right quantity at the right
time at the right place for the right price and to the right target customers (consumer); and it is
the science of process having its presence in all sectors of the industry. The goal of logistics
work is to manage the fruition of project life cycles, supply chains and resultant efficiencies.
Logistics is Concerned with getting (or transmitting) the products and services where they are
needed or when they are desired. It is difficult to accomplish any marketing or manufacturing
without logistical support. I t involves the integration of information, transportation, inventory,
warehousing, material handling, and packaging. The operating responsibility of logistics is the
geographical repositioning of raw materials, work in process, and finished inventories where
required at the lowest cost possible.

ORIGIN AND DEFINATION OF LOGISTICS

The term "Logistics" originates from the ancient Greek ("logos"---"ratio, word, calculation,
reason, speech, and oration"). Logistics is considered to have originated in the military's need to
supply themselves with arms, ammunition and rations as they moved from their base to a
forward position. In ancient Greek, Roman and Byzantine empires, there were military officers
with the title 'Logistikas' who were responsible for financial and distribution of supplies.

The Oxford English Dictionary defines logistics as: "The branch of military science having to
do with procuring, maintaining and transporting material, personnel and facilities"
The American Council Of Logistics Management defines logistics as" the process of
planning, implementing and controlling the efficient and effective flow, and storage of goods,
services and related information from the point of consumption for the Purpose of conforming to
customer requirements."
 Introduction

• The Kaira District Co-operative Milk Producers Union Limited, popularly known as
Amul Dairy is a US $ 500 million turnover institution.

It is an institution built up with a network of over 10000 Village Co-operative Societies

and 500,000 plus members.

• Formed in the year 1946 Amul is the leading food brand in India.

• Amul initiated the dairy co-operative movement in India and formed an apex co-
operative organization called Gujarat co-operative Milk Marketing Federation (GCMMF)
and today 70,000 villages and 200 districts in India are part of it.

• GCMMF markets its products through 50 sales offices throughout India and distribution
is done through a network of 4,000 stockiest who in turn supply 500,000 retail outlets.

• Managed by an apex cooperative organization, Gujarat Co-operative Milk Marketing

Federation Ltd. (GCMMF), which today is jointly owned by some 2.41 million milk
producers in Gujarat, India

• Amul is the largest food brand in India with an annual turnover of US $1068 million
(2007-08)

• Currently Amul has 3.11 million producer members with milk collection average of 6.04
million litres/day.

• Amul is the largest producer of milk and milk products in the world.
 Research Methodology

3.1 Research design

Deseriptive research and exploratory research was conducted to fulfill the objective of the study
The research was conducted from 07 June 2016 to 5 August 2016. The research includes
meetings with the Distributors, Truck drivers, Retailers and Chandoli Plant Staff. It included
Sheets provided by the Mr. Sachin Sarada (GCMMF) which has to be answered by Distributors
I saw the overall process of Milk. Dahi Butter milk Production.I also studied the loading of
products in refrigerated trucks and which was going to the Distributors and also saw the
unloading Process. I also calculated the time of loading and unloading of the crates.
I went with the trucks to know the route and noted down the timing of reaching to each co-
operative village society also visited to dairy farms of the some farmers to know the raw milk
quality. Checked the animal feed samples at Pune satellite dairy laboratory to ensure the cattle
feed quality. noted down the route which truck was following. The views of the above society
are mentioned in the Report

3.2 Exploratory Research:

In exploratory research data collected directly from the farmers. le. Milk producer, distributor
and retailer in Pune district innovative and leaders are targeted to collect information
A) Depth interviews:
Conducted interview of the Amul milk producers
B) Literature search:
In this research I include the Amul cattle feed lierature and milk procurement related
material. I studied it deeply to know nutrient contain of cattle feed
C) Focus group
Night meetings was conducted at village and brought farmers together to study and talk
over them of interest
3.3 Data source
The data and information required for the study was collected from primary and secondary
sources

Primary data:
Primary data was collected by conducting survey in selected area for study. The project was
survey type, so immense importance was given to constructing questionnaires, interviewing the
respondent (distributors, society chairman and farmers), tabulation of data and statically
techniques to analyze data
Secondary data
Secondary data was collected for reputed statistical website, procurement officer and sales team
to get some ideas about the project and ted perception of the situation

3.4 Area of study

Milk procurement activities was started in 2013

Area of operation
Year of
starting TALUKA
2013 KHED
2014 - 2015 SHIRUR
2015 – 2016 AMBEGOAN

Mainly working in 3 talukas or Pune district.

3.5 Target population: 3 Taluka's
3.6 Sample size:61 Dairy co-operative society
3.7 Sampling method Simple random sampling
3.8 Instrument for data collection:
Questionnaire-open ended question, close ended multiple choice question were involved in the
questionnaires
3.9 Research techniques:
Personal interview
3.10 Limitations of the survey/ study
Dealers and farmers either have limited /lack of time or no interested, so that sometimes
they could not proper response
Dealers are least interested because of lack of time.
It might also be so that some respondents were not motivated enough to respond
properly although full attempt was made to keep it as unbiased as possible.
 OBSERVATIONS

Strategy of Amul

AMUL
Strategy

Supply
Collection Chain
Chain

Storing
Weighing the
the milk
milk

Determination of fat c Processing the

milk

Calculation of the
Distributing
purchase price
the milk
Amul’s strategy is broadly divided into two components:

The first one is the collection chain and the second one is the Supply chain. The collection chain
starts from weighing the milk to determination of the fat content in the milk to finally calculation
of the purchase price. While the supply chain starts from storing the milk to processing the milk
to finally distributing the milk.

Amul’s Supply Chain Management

AMUL SUPPLY CHAIN MANAGEMENT PRACTICES

AMUL is a dairy cooperative in the western India that has been primarily responsible, through its
innovative practices, for India to become the world’s largest milk producer. The distinctive
features of this paradigm involves managing a large decentralized network of suppliers and
producers, simultaneous development of markets and suppliers, lean and efficient supply chain,
and breakthrough leadership.

Every day Amul collects 447,000 litres of milk from 2.12 million farmers , converts the milk into
branded, packaged products, and delivers goods worth Rs 6 crore (Rs 60 million) to over
500,000 retail outlets across the country.

To implement their vision while retaining their focus on farmers, a hierarchical network of
cooperatives was developed, this today forms the robust supply chain behind GCMMF’s
endeavors. The vast and complex supply chain stretches from small suppliers to large fragmented
markets.
Management of this network is made more complex by the fact that GCMMF is directly
responsible only for a small part of the chain, with a number of third party players (distributors,
retailers and logistics support providers) playing large roles. Managing this supply chain
efficiently is critical as GCMMF's competitive position is driven by low consumer prices
supported by a low cost system of providing milk at a basic, affordable price.

The distribution network

Amul products are available in over 500,000 retail outlets across India through its network of
over 3,500 distributors. There are 47 depots with dry and cold warehouses to buffer inventory of
the entire range of products.

GCMMF transacts on an advance demand draft basis from its wholesale dealers instead of the
cheque system adopted by other major FMCG companies. This practice is consistent with
GCMMF's philosophy of maintaining cash transactions throughout the supply chain and it also
minimizes dumping.

Wholesale dealers carry inventory that is just adequate to take care of the transit time from the
branch warehouse to their premises. This just-in-time inventory strategy improves dealers' return
on investment (ROI). All GCMMF branches engage in route scheduling and have dedicated
vehicle operations.

THE BUSINESS MODEL

From the very beginning, in the early 1950s, AMUL adopted the network as the basic model for
long-term growth.
• The network explicitly includes secondary services to the farmer-suppliers.
 • Several of the entities in the network are organized as cooperatives linked in a
hierarchical fashion.

Customers: In comparison with developed economies, the market for dairy products in
India is still in an evolutionary stage with tremendous potential for high value products such as
ice cream, cheese etc. The distribution network, on the other hand, is quite reasonable with
access to rural areas of the country. Traditional methods practiced in western economies are not
adequate to realize the market potential and alternative approaches are necessary to tap this
market.

Suppliers: A majority of the suppliers are small or marginal farmers who are often illiterate,
poor, and with liquidity problems as they lack direct access to financial institutions. Again,
traditional market mechanisms are not adequate to assure sustenance and growth of these
suppliers.

Third Party Logistics Services: In addition to the weaknesses in the basic infrastructure,
logistics and transportation services are typically not professionally managed, with little regard
for quality and service. In addition to outbound logistics, GCMMF takes responsibility for
coordinating with the distributors to assure adequate and timely supply of products. It also works
with the Unions in determining product mix, product allocations and in developing production
plans. The Unions, on the other hand, coordinate collection logistics and support services to the
member-farmers. In what follows we elaborate on these aspects in more detail and provide a
rationale for the model and strategies adopted by GCMMF.

Simultaneous Development of Suppliers and Customers: From the very early stages of the
formation of AMUL, the cooperative realized that sustained growth for the long-term was
contingent on matching supply and demand. The member-suppliers were typically small and
marginal farmers with severe liquidity problems, illiterate and untrained. AMUL and other
cooperative Unions adopted a number of strategies to develop the supply of milk and assure
steady growth. First, for the short term, the procurement prices were set so as to provide fair and
reasonable return. Second, aware of the liquidity problems, cash payments for the milk supply
was made with minimum of delay. This practice continues today with many village societies
making payments upon the receipt of milk. For the long-term, the Unions followed a multi-
pronged strategy of education and support. For example, only part of the surplus generated by
the Unions is paid to the members in the form of dividends

Managing Third Party Service Providers:

Unions focused efforts on these activities and related technology development. The marketing
efforts were assumed by GCMMF. All other activities were entrusted to third parties. These
include logistics of milk collection, distribution of dairy products, sale of products through
dealers and retail stores, some veterinary services etc. It is worth noting that a number of these
third parties are not in the organized sector, and many are not professionally managed. Hence,
while third parties perform the activities, the Unions and GCMMF have developed a number of
mechanisms to retain control and assure quality and timely deliveries. This is particularly critical
for a perishable product such as liquid milk.

Coordination for Competitiveness

Coordination is one of the key reasons for the success of operations involving such an
Extensive network of producers and distributors at GCMMF. Some interesting mechanisms exist
for coordinating the supply chain at GCMMF.
These mechanisms are:

Inter-locking Control

The objective for developing such an inter-locking control mechanism is to ensure that the
Interest of the farmer is always kept at the top of the agenda through its representatives who
Constitute the Boards of different entities that comprise the supply chain. This form of direct
Representation also ensures that professional managers and farmers work together as a team to
Strengthen the cooperative. This helps in coordinating decisions across different entities as well
as speeding both the flow of information to the respective constituents and decisions.

Coordination Agency: Unique Role of Federation

Its objective is to ensure that all milk that the farmers produce gets sold in the market either as
milk or as value added products and to ensure that milk is made available to increasingly large
sections of the society at affordable prices

Supplier Enhancement and Network servicing

Their objective is to ensure that producers get maximum benefit and to resolve all their
problems. They manage the procurement of milk that comes via trucks & tankers from the Vs.
They negotiate annual contracts with truckers, ensure availability of trucks for procurement,
establish truck routes, monitor truck movement and prevent stealing of milk while it is being
transported
GCMMF’S SUPPLY CHAIN
 E- Supply Chain Management Of Amul

• Amul uses E- SUPPLY CHAIN MANAGEMENT

• E-SCM may be described as the integrated management approach for planning and
controlling the flow of materials from suppliers to the end users using internet
technologies.

• E-SCM refers to the complex network of relationship that organizations maintain with
trading partner to source, manufacture and deliver the products.
E-SCM Diagram of Amul
 Working of E-SCM

• Amul has installed over 3000 automatic milk collection system units (AMCUS) at village
societies to capture member information, milk fat content and amount payable to each
member.

• Each member is given plastic card for identification

• Computer calculate amount due to the farmer on the basis of the fat content

• The value of the milk is printed out on the slip and handed over to the farmer ,who
collects the payment from the adjacent window

• Thus with the help of it farmer gets the payment within the minutes

• On the logistic more than 5000 trucks move milk from the villages to 200 dairy
processing plants twice a day according to a carefully planned scheduled

• Every day Amul collects 7 million liters of milk from 2.6 million farmers (many
illiterate), converts the milk into branded, packaged products, and delivers goods to over
500,000 retail outlets across the country

• ERP software named as enterprise wide integrated application system covers a operation
like planning advertisement and promotion and distribution network planning.

Each Amul office are connected via internet and all of them send daily reports on sales and
inventory to the main system at Anand,
 Supply & Distribution

• At the supply end a computerized database has been setup of all suppliers & their cattle.

• Computer equipment measures & records qualities & quantities collected.

• At the distribution end stockists have been provided with basic computer skills. Amul
experts assist them

in building promotional web pages.

• Amul Cyber stores have been setup in

India, USA, Singapore and Dubai

Amul Cyber Store
IMPORTANCE SYSTEM IN FACTORY
 PRODUCT PROFILE

1) AMUL GOLD

2) AMUL TAAZA
3) AMUL COW MILK

4) AMUL BUTTER MILK

AMUL BUTTER MILK CONTAINING 1.5% FAT

5) AMUL SLIM & TRIM

6) AMUL MASTI DAHI

AMUL MASTI DAHI CONTAINING 3.1% FAT

7) AMUL PRODUCTS

8) AMUL DAIRY
 Strong Initiatives in E-commerce

• Amul has linked distributors to the network & also incorporated web pages of top
retailers on their website

• Distributors can place their order on website amulb2b.com

• Automated supply & delivery chain

• Practices just in time supply chain management with six sigma accuracy
 Benefits of E-SCM

• Supports exchange of real time information

• Platform independent

• Web visibility & processing capability 24/7

• Return on investment

• It has open internet application architecture which allows for Rapid deployment &
scalability combining unlimited users in real time environment

• Incorporates broadcast & active messaging

 Future Plans

• Introduce Internet Banking Services & ATMs which will enable Milk societies to credit
payments directly to seller’s bank account

• Officials at amul are looking at upgrading the plastic cards which are being currently
used only for identification purposes, to smart cards which can be used to withdraw cash
from ATMs.

• Expansion of distribution network, creative marketing, consumer education and product

innovation, we will leverage effectively on rising income levels and growing affluence
among Indian consumers.

• Tapping the rising demand for new value-added products.

 Findings

1) Direct milk bill payment to farmers. After every 10 days cycle payment has made to farmers
2) Produce meeting to be conducted at DCS level for the better transparency and improvement in
rust level
3) Amul focus on that to maintaining good rates in flush season.
) Random visit of quality person to attend the reception, collection of doubful samples and
adulteration test. All per strictly monitored for good since
5) Veterinary
service started at all target area.
6) Amul provides good quality of ctle feed to Amul milk producers
7) Bonus to milk producer for year 2014-15. Distributed near about 7 core rupees farmers on
bank.
8) Amul provided milk adulieration kit at per level it helps to know idetify the
Milk adulteration a per
9) FSSA license to societies- All the per have applied for food& drugs license.
 CONCLUSION

AMUL, is playing a vital role in serving the rural class & contribution for the economic up
Lift ment of farmers. It is helping the farmers by giing them all facilities to rural people by
supplying fodder & feed, improving the breed by artificial insemination with the help of their
veterinary services. AMUL is reaping profit by equipping the latest technology& producing
better quality products. It is serving the bes quality milk & milk products to its customers,
thereby maintaining their top pasition in the market. It has atomized manufacturing and every
process is computerized. In other words, through automation has achieved great success and a
good recognition
 Recommendations

AMUL Should maintain the good relationship with the farmers, co- operative societies
and distributors
More focus on milk procurement and maintain quality milk product.
.The distributors are also facing the problem of dumping which make it impossible for
them to forecast and give order for the next day as they currently have extra stock.
.The distributors of Amul should not be allowed to keep other milk products. And even if
they maintain the same, they should be punished.
Certain schemes needs to entertain to the milk distributors shall be given so as to
motivate them and increase our sales
.
*Trucks which are used for transport of Amul Pouch Milk should be washed regularly.
Company should try to make available their product at all most retailer's shops by
improving their distribution channel
.
. Satisfaction level of customers should be raised by providing good quality product at low
price, and should try to remove reasons for dissatisfaction of customers
Feedback, suggestion & complaints should be revised by AMUL if they are appropriate
& Good. It should also try to take actions for Implementation.
 REFERENCE

BOOKS

 Book supply chain management and logistics - S.PARVEEN

 Logistics and supply chain management: Strategies for reducing costs and
improving services – MARTIN CHRISTOPHER

WEBSITES

o www.amul.com
o www.google.co.in
 ANNEXTURE

1) What do you understand by logistics and supply chain management ?

a) Learning
b) Knowledge, skill and aptitude
c) Sharing information

50

40 a) Learning

30
b) Knowledge, skill and
20 aptitude
c) Sharing information
10

2) logistics and supply chain management is must for enhancing productivity and
performance?
a) Completely agree
b) Partially agree
c) Disagree

40
30
20
10
0
a) Completely
b) Partially
agree c) Disagree
agree
3) Have you attended any logistics and supply chain management training in the last 01
year?
a) Yes
b) No

a) Yes
b) No

4) Which module best of soft skill development logistics and supply chain management
programme?
a) Personality and positive attitude
b) Business communication
c) Team building and leadership
d) Stress management and work-life balance
e) Business and corporate grooming

e) Business and corporate grooming

d) Stress management and work-life

balance

c) Team building and leadership

b) Business communication

a) Personality and positive attitude

0 10 20 30 40 50
5) Do you think that the feedback can evaluate the logistics and supply chain management
effectiveness?
a) Yes
b) No

a) Yes
b) No

6) Post logistics and supply chain management evaluation focus on result rather than on
the effort expended in conducting logistics and supply chain management?
a) Completely agree
b) Partially agree

80

70

60

50

40 a) Completely agree
b) Partially agree
30

20

10

0
1 2
7) What should be the approach of the logistics and supply chain management evaluation?
a) Completely agree
b) Partially agree
c) Disagree

50
45
40
35
30
25
20
15
10
5
0

a) Completely
agree b) Partially agree
c) Disagree

8) Should the logistics and supply chain management evaluation procedure reviewed and
revised Periodically?
a) Yes
b) No

a) Yes
b) No
9) Is the whole feedback exercise after the logistics and supply chain management worth
the time, money and Effort?
a) Yes
b) No

a) Yes
b) No

10) Any suggestion for improving the logistics and supply chain management feedback
procedure exists in amul dairy ?
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
 ANNEXTURE

Dear Madam/Sir, I am Sachin Raju Dhawale M.COM Second Year student from Ramanand
Arya D.A.V. College. My Fourth Semester Project Report at LOGISTICS AND SUPPLY
CHAIN MANAGEMENT Please give your views/opinions given below about project report
feedback in AMUL DAIRY. The information provided by you will be used by me strictly for an
analysis only.

1) What do you understand by logistics and supply chain management ?

a) Learning
b) Knowledge, skill and aptitude
c) Sharing information

2) logistics and supply chain management is must for enhancing productivity and
performance?
a) Completely agree
b) Partially agree
c) Disagree

3) Have you attended any logistics and supply chain management training in the last 01
year?
a) Yes
b) No

4) Which module best of soft skill development logistics and supply chain management
programme?
a) Personality and positive attitude
b) Business communication
c) Team building and leadership
d) Stress management and work-life balance
e) Business and corporate grooming
5) Do you think that the feedback can evaluate the logistics and supply chain management
effectiveness?
a) Yes
b) No

6) Post logistics and supply chain management evaluation focus on result rather than on
the effort expended in conducting logistics and supply chain management?
a) Completely agree
b) Partially agree

7) What should be the approach of the logistics and supply chain management evaluation?
a) Completely agree
b) Partially agree
c) Disagree

8) Should the logistics and supply chain management evaluation procedure reviewed and
revised Periodically?
a) Yes
b) No

9) Is the whole feedback exercise after the logistics and supply chain management worth
the time, money and Effort?
a) Yes
b) No
10) Any suggestion for improving the logistics and supply chain management feedback
procedure exists in amul dairy ?
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________