Pallavi Patial

Address: H.no#1632 Top floor, Sector 44-b Chandigarh

Email: pallavi_patial@yahoo.com Mobile: +918872671564

Objective

Seeking a position as a employee where I can leverage my knowledge, skills and attitude for achieving
organizational as well as personal goals.

Work Experience

Senior Team Leader (Napean India Outsourcing) 7th Dec’12- 31 May’ 13

 To manage the day–to-day planning, operation and problem-solving of a team of consultants to

meet with the required service level components, standards and targets.
 To develop the team to ensure delivery of a consistently superior customer experience by highly
knowledgeable and customer-focused consultants and to act as the communication conduit
between Front liners and Management.
 Delivery of service level components, quality and productivity targets & indicators.
 People Management, including all HR related issues, as well as staff development.
 Operational Management: Managing the floor, adherence to schedule.
 Training and development of staff: Motivation, leadership for a team and developing future
leaders. Recommendations for product and process development based on customer feedback and
analysis of the same.
 Conducting performance appraisal for the team.
 Contribute for the initial hiring and selecting process of the front line.
 Compiling reports on team’s performance and customer feedback.
 Communication and being a focal point of dissemination of information from management to team
and vice- versa.
 Offers solutions and suggestions for process and product improvement to management.
 Responsible for making decisions on training requirement for team members and adjusting targets
to suit the needs of the business.
 Responsible for all HR-related issues affecting team members including conducting appraisals,
confirmations, promotions and terminations.
 Maintaining correspondence with the client.
 Auditing the day to day work of the team.

English Faculty and personality Development Trainer (Jetking Infotrain Ltd. Chandigarh Centre)
19th May’ 12- 6th Dec’ 12
 Develop written, spoken, reading and listening skills of students in English language.
 Impart English training to all our students.
 Weekly counseling of students and suggesting ways to improve.
 Train students on soft skills.
 Conducting exams and publishing reports every month.
 Assisting placement cell in counseling and placements.
 Ensuring overall quality of training imparted and informing on any deviations from plans.
 Verify student’s reports and making necessary corrections and advising them on every aspect of
student’s personality development.

Business Development Executive (Onicra Credit Rating Agency of India Ltd.)

17th Nov’11-16 Jan’12
 Identifying prospective clients both for rating & industry research.
 Generating revenue from new accounts.
 Ensuring all required documentation is complete.
  Meeting & Interacting with Corporate Clients.
 Liaisoning with Banks & Financial firms.

Lecturer and Trainer (Abhilashi P.G. College of Education) 5th Nov’09- 15th Nov’10
 Taught “Development of Learner And Teaching Learning Process, Development of Indian
Education System, Teaching of English and Teaching of Social Sciences”.
 Conducted and mentored one month Teaching Practice of 20 Students in Senior Secondary School,
Maramsit, Mandi (H.P).
 Organized National Conference, Talent Hunt function, annual function, workshops, seminars, and
various other curricular activities in Abhilashi PG College of Education.
 Member of Social Science Club, Cultural Committee and campus beautification Committee.

Trained Graduate Teacher (Vivekananda Model School) 12th June’08- 29th Nov’08
 Taught English and Social Sciences to class 7th to 10th.
 Cultural and Discipline Committee In charge.

Educational Qualiafications

Percenta
Year of
Qualification Institute Board/University ge/
passing
CGPA
M.B.A Chitkara Business School Chitkara University 2012 6.68
Swami Devi Dayal College of 2009 58.5%
M.Ed. Kurukshetra University
Education
Vishwa Bharti College Of 62.6%
B.Ed. Kashmir University 2008
Education
50%
M.A Department Of English Punjab University 2007
B.A(Elective Himachal Pradesh 2005 68.7%
M.L.S.M college
English) University
Himachal Pradesh Board of 61.2%
Senior Secondary M.L.S.M College 2002
Secondary Education
Central board of secondary 61.8%
Matriculation St, Mary’s High School 2000
Education

Industrial Experience

Management Trainee- ACC Ltd. 15th Apr’11- 15th July’11

 Understanding the strategies of marketing & sales promotion in cement sector.
 Analyzed the Data of various Retailers regarding the marketing and sales promotion activities
taken by various companies in comparison to ACC LTD.
 Understanding the chain b/w Company, Distributors, Retailers & Consumers.

Management Trainee- TATA TELE SERVICES

 Understanding the concept of sales and marketing.
 Understanding the concept of consumer behavior and demand generation.

Management Trainee- BIG BAZAR (6 din MahaBachat/ Sab Se SastePanch Din)

 Understanding Consumer Behavior, Management Skills and Visual Merchandise

Achievements

Academic
  Paper Presentation on “Interdisciplinary Approach for Quality Improvement in Education “at
National Conference, Council of Teacher Education.
 Central Teacher Eligibility Test qualified.
 College topper for three consecutive years and academic excellence award in Graduation.

Cultural
 Participated in Theatre Communication of CBS and grabbed first position.
 Represented College in Folk dance at Inter College Youth Festival (H.P.U) and won 2 nd
position.
 Was the member of Executive Council Sarojini Hall at Punjab University, Chandigarh.
 Was Cultural Secretary for two consecutive years at M.L.S.M. College Sundernagar.
 Represented school, college and university in Performing Arts.

Specialized Skill

 Workshop on Corporate Communication skills

 Seminars/Colloquiums.
 Conferences.
 Organized Chitkara Mandi(2011) and Quest Ions (2011)

Other

 Research on “A study of HRD practices in Lecturer Cadre of Govt. College of Chandigarh”.

 Research on “A study of the attitude of Primary School Teachers towards Home work”.
 Case Study on GOVERNMENT SR.SC.GIRLS SCHOOL, Sec 15, Panchkula, Haryana.
 Research on “A study on potential of social media in Higher Education Marketing with special
reference to Chitkara University”.

Personal Data

Sex: Female
Date of birth: 31 Mar 1984
Languages known: English, Hindi
Nationality: Indian
Present address: H.no#183 Top floor, Sector 16-A Chandigarh

Permanent address: #50/5, Haripur, Sundernagar No 1, Distt Mandi, Himachal Pradesh-175018

Phone: +918699398514
Email: pallavi_patial@yahoo.com