St.
John Paul II College of Davao
Course Code:THC100
Course Component: Lecture 3
Units
Course Outcomes:
Envision to Become a Recognized Provider of World-Class Professionals
(Graduate Attributes: Inquisitive, Innovative, Inspiring and Ingenious)
College of Hospitality and Tourism Management
Course Syllabus
Credit Units: Course Title: Macro Perspective of Tourism & Hospitality
Prerequisite(s): Course Description: This course is designed to give an explicit overview of tourism and hospitality industry.
It begins with the study of tourism by tracing back in time its activities and foundations. It also presents the
important terms used throughout the course. It discusses the vital concepts of different sectors of the industry
such as transportation, travel intermediaries, accommodation, food and beverage operations, destinations
and attraction and their responsibilities as global tourism stakeholders to implement protective actions which
prevent the sexual exploitation of children in tourism. It explains the importance of intermediaries in the
distribution of tourism services. It describes the roles of travel agencies and tour operators in bringing tourists
and tourism providers together. It is also significantly covered the economic and political impacts of tourism as
well as the socio-cultural influences that affect the industry. It discusses the shape of coming tourism markets
and how technological changes affect the future of tourism industry.
At the end of the course the students will be able to;
1. Discuss the latest product and service developments and technology used in the tourism and hospitality.
2. Demonstrate knowledge of current events and future trends and sustainability in the tourism and hospitality industry
3. Demonstrate knowledge of the basic theories and techniques in tourism destination management and marketing hospitality
and tourism services
4. Demonstrate respect for cultural diversity in hospitality and tourism industry.
5. Exemplify professional, social and ethical responsibility.
6. Show ability to perform in a multicultural work place and work effectively as a team in globally- diverse environment.
7. Analyze and solve problems critically and creatively using appropriate decision-making tools and technology.
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 PRELIM PERIOD
Learning Outcomes Topic Student Learning Assessment Resources
Activities
At the end of the lesson, the student must be Week 1: Introduction to Tourism
able to:
Written assessment Slide Presentation
1. Develop a sound understanding of 1. Glossary of Terms and Tourism Interactive Discussion Oral Questioning with
tourism terminology and statistics Industry Performance Individual/Group LCD Projector
Assignments Internet

Role-playing-(students Observation
2. Explain the history of tourism and its 2. The History of Travel and Tourism can design a virtual Written assessment Checklist
relationship to the world history. and Hospitality environment for Oral Questioning
historical re-
enactments)

3. Demonstrate a conceptual understanding

of tourism model to interpret the 2. The Tourism Model Concept Mapping Oral questioning Information Sheet
relationship between the tourism and
hospitality. Worksheet

Learning Outcomes Topic Student Learning Assessment Resources

Activities
At the end of the lesson, the student must be
able to: Week 2: The Main Sectors of Tourism Slide Presentation with
1. Describe the basic characteristics of the Industry and their Linkages Unit Quiz LCD Projector
main tourism sectors to initiate discussion Oral Questioning Information sheet
on how the different sectors are reliant to 1. The Characteristic of Tourism Lecture & Interactive Observation Checklist Internet
each other Industry discussion Text-Based Materials
2. Convey the major modes of transportation (Reference books,
and elucidate the significance of these 2. The Transportation Sector Minute Paper Guide books, Local
modes to the current and future success newspaper,
of tourism industry. Role-playing Travel magazines)
3. Travel Agencies and Tour
3. Explain the importance of intermediaries Operators
in the distribution of tourism services and
their roles to bring tourists and tourism
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 providers together.

Week 3 & 4 :The Economic and

Political Impact of Tourism Slide Presentation with
1. Explain the fundamental concepts of Think-Pair Share LCD Projector
economic to denote its benefits to tourism. 1. Tourism for Economic Growth Information sheet
2. Create a flow chat that illustrate how the and Vitality Concept Mapping Internet
Unit Quiz
multiplier concept works in the tourism 2. The Multiplier Concept Department of Tourism
Oral Questioning
and hospitality industry 3. Potential Problems in Tourism- Case study website
Rubrics for
3. Investigate the potential economic Based Economies Text-Based Materials
Presentation
problems that can be created by tourism 4. The Philippine Tourism Industry Web-research activity (Reference books,
4. Discuss the importance of tourism in the 5. The Role of Government in the Interactive discussion Guide books, Local
Philippines economic development Tourism newspaper,
5. Identify the functions of the leading Travel magazines)
government offices directly involved to the
tourism industry.
Week 5: Environmental Impacts of Slide Presentation with
1. Articulate environmental impacts of Tourism Unit Quiz LCD Projector
tourism and the result these impacts in Interactive discussion Portfolio Internet
preserving the nature. 1. Tourism and the Environment Text-Based Materials
(Reference books,
2. Apply concepts of carrying capacity to 2. Carrying Capacity: Elements Case Study Guide books, local
analyze the potential environmental and Factors. Presentation newspaper,
impacts of tourism travel magazines)
Week 6: Prelim Examination Written Assessment

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 MIDTERM PERIOD
Learning Outcomes Topic Student Learning Activities Assessment Resources
At the end of the lesson, the student must be Week 7: Social and Cultural Slide Presentation
able to: Impacts of Tourism Content focus and interaction with
1. Discuss the impact of tourism activities on Unit Quiz LCD Projector
host community resources 1. The Host Community Elaborative interrogation Oral Questioning Internet
2. Explain the benefits of social and cultural 2. Social and Cultural Benefits Observation checklist Text-Based
impacts of tourism. 3. Using Culture to Attract Field study Materials
3. Conduct a cultural inventory and Tourists (Reference books,
document what attracts tourists in Davao Guide books, local
City. newspaper,
travel magazines)

Week 8: Introduction to Hospitality Content focus and interaction Unit Quiz Slide Presentation
1. Discuss the kinds of businesses that Management Oral Questioning with
make up the hospitality industry Elaborative interrogation Observation checklist LCD Projector
2. Enumerate employment opportunities in 1. Hospitality Industry as a Internet
the hospitality industry Business Think Pair Share Text-Based
3. Discuss the basic forces for hospitality 2. The Hospitality Workforce Materials (Industry
services from the consumers. and Diversity Practice and Global
3. Forces Affecting Growth Hospitality Notes)
and Change in the
Hospitality Industry
4. The Scope and Nature of Hotel Slide Presentation
Management Unit Quiz with
1. Discuss the fundamental concepts of Oral Questioning LCD Projector
hotel industry, ownerships and their 1. The Hotel Industry & The Interactive discussion Observation checklist Internet
characteristics. Scope of the Industry Portfolio Text-Based
2. The Organization of the Interview Materials
2. Gather information from a manager or Hotel Workplace (Reference books,
senior staff at a local hotel to enquire Guide books, local
about their set up and structured policies. newspaper,
travel magazines)
Week 10: The Rooms Division: An
1.1 Discuss the concept front office operations. Overview Interactive Discussion Written assessment Information sheet
2.1 Observe the Front Desk management of a Direct observation Internet

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selected hotel and evaluate the style of 1. The Front Desk Management Reflective Journal & Checklist Oral questioning
communication used & efficiency of the staff.
3.1 Discuss the procedures involved in the 1. The Guest Cycle
reservation, registration, accounting and guest 2. Front Office Personnel Role-play
arrival and departure and night audit Behavior and Skills
3. The Front Office
Procedures

2. The Housekeeping
Management Unit Quiz Slide Presentation
2.1 Discuss the importance of housekeeping as Oral Questioning with
the main source of income in most hotels. 1. Housekeeping Overview Direct observation LCD Projector
2.2 Identify the room and room standards in 2. Types of Accommodation Student-led review session Internet
hotels and other guest accommodation 3. Organizational Chart of the Interactive discussion Text-Based
2.3 Design an organizational chart of a medium Housekeeping Department Concept Map Materials
hotel with twenty (20) housekeeping employees (Reference books,
Guide books, local
newspaper,
travel magazines)
Week 12: The F and B Operations Slide Presentation
Unit Quiz with
1. Identify the functions of Food and 1. The F and B Department Interactive discussion Oral Questioning LCD Projector
Beverage Department and its functions Internet
2. Enumerate the classifications of 2. Restaurants, Room Service Text-Based
restaurants, room service and bar and Bar Management Materials
management (Reference books,
Guide books, local
newspaper,
travel magazines)
Week 12: Midterm Examination Written Assessment Test Questions

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 FINAL PERIOD
Learning Outcomes Topic Student Learning Activities Assessment Resources
At the end of the lesson, the student must be Week 13: Develop and Update Interview/questions Slide Presentation
able to Local Tourism Knowledge Practical demonstration with
1. Discuss the importance of tourism in the LCD Projector
1. Overview of the Tourism Content focus and interaction
Portfolio of industry Internet
Philippines and explain its contribution to information related to
the economy Sector in the Philippines Text-Based
2. The Top Destinations in Field visit in the local tourism student’s work Materials
2. Access sources of information to update
the Philippines centre information (Reference books,
local tourism knowledge in the Philippines
Guide books, local
3. Tourism Promotion Demonstration newspaper,
3. Update local tourism information to Services travel magazines)
promote its products and services

Week 14-15: The Protective

Environments for Children in Media articles which
Tourism Destinations Unit quiz outline cases of child
1. Define the problem of sexual exploitation Oral Questioning sex tourism
of children by tourists and explain the 1. What is Child Sex Interactive lecture and Direct observation Internet
negative consequences impacting on the Tourism? discussion Portfolio Philippine RA9262
hotel and travel industries. Rubrics for presentation Code
Reflective Journal Training Manual on
2. Create awareness the importance of 2. Child Protection as CSEC
building sustainable tourism to prevent Contributor Factor to The United Nations
sexual exploitation of children. Responsible and Convention on the
3. Familiarize the child protection policy Sustainable Tourism Research study Rights of the Child

4. Explain the legal requirements and 3. The Workplace Child

Interactive group discussion
obligation of a hotel to protect children. Protection Policy

5. Examine efforts by tourism stakeholders 4. Legal Requirements for Web-Based Activity (Break the
to prevent the sexual exploitation of Business Compliance in students into groups of 3 – 4
children the Hotel and then if internet access is

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 5. Hospitality Industry available give each of the
Practical Policies on groups one of the examples
CSEC listed in the Training Manual
and ask them to research this
particular Global Effort and to
report back to the class on their
findings)

Week 16-17: The Future Trends Slide Presentation

1. Discuss the emerging trends that affects of Tourism with
future tourism marketing decisions Interactive Discussion Unit Quiz LCD Projector
2. Explain how emerging market segments 1. The Shape of New Oral Questioning Information sheet
affects the future of the tourism industry Tourism Markets Think-Pair Share Activity Observation checklist Internet
3. Describe how tourism service suppliers 2. The Emerging Tourism Portfolio Text-Based
will be affected by changing consumer Markets Group exercises Materials
needs 3. Travel Agents Changing (Reference books,
4. Discuss the technological changes that Roles Web-research activity Guide books, Local
affects the tourism industry 4. Tourism and Technology newspaper,
Travel magazines)

Week 18: Final Examination Written Assessment Test Questions

.

Prepared by: Checked and Verified by: Approved by:

MS. MARIE FLOR H. BADEON MS. NECI MARIE A. TECSON ,MM DR. ROBERTO T. DIAMANTE
Instructor Dean, College of Hospitality Management AVP for Academics

References:
Cook, Yale et al Tourism The Business of Travel 4th Edition Pearson Prentice Hall 2010
Claravall, Bienvenido G. Travel and Tour Operations in the Philippines
ASEAN Tourism Training Manual for Develop and Update Local Knowledge 2012
Asean Tourism Training Manual for Develop Protective Environments for Children in Tourism Destination 2012

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Find out about the organisational structure of either one department of the hotel, or the whole hotel.
Observe how managers give direction/orders/requests to staff.
Discuss the procedures which should be followed when creating and maintaining a budgetary control system.
Observe and evaluate the Front Desk management of a selected hotel, commenting on the style of communication used, efficiency of the staff and your suggestions for
improvement.
Discuss room service and room standards (ie cleanliness, etc.) in hotels and other guest accommodation, with three different colleagues or friends to identify areas of
concern.
Visit a hotel in order to develop a checklist for conducting maintenance inspections.
Compare guest services (including fitness and health services) fat two different hotels or chains in the same region
Compare the different food services (including range/scope of services, times of service, types of food and beverage, prices, and quality of serviced) at three hotels in the
same area.