BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE, PILANI DISTANCE

LEARNING PROGRAMMES DIVISION

Masters in Business Administration

Second Semester 2018-2019

Course Number : MBAZG513

Course Title : Enterprise Resources Planning

Date of Submission : 17 Mar 2019 Assignment-I

Student ID : 2017HB79041

Student Name : Kunal Thakur

1. Possible problems/ issues faced by the company can be :-
• Company has many departments which are compartmentalized and are
working independently.
• All the departments are working in isolation with each other as there is no
data flow among all.
• Each department has its own system for collecting the data an analysis
• IT department is taking care of too many applications supporting various
departments which is not manageable.
• The data transfer from one department to another department takes time
and causes delays in processes like delivery of products etc.
• Sometimes false or wrong data gets transferred from one department to the
other due to communication gap.
• Delivery of products on time to the customers is not achieved.
• Operation business of the company is affected and is not as smooth as it
should be.

2. Business opportunities for the company :-

• Being in the food business in India means a pool of business opportunities.
• Market share of food and beverage industry in India stands at around 37% in
2019 and is likely to go up to around 46% till 2020.
• So there is a vast business opportunity for the company in India as it is going
to enter the restaurant business.
• Also company had only explored market in North India, hence they have a
huge business opportunity in remaining part of the country.
• As company is planning to have a Business to Business model for the
corporate it will further increase the opportunities for the company.
• Company can also explore the option of e-Commerce as every business today
can happen on digital platform.
3. Based on the problems/ issues/ Business opportunities listed above the short term
and long term benefits that the company gets by implementing ERP system are :-
• Short term:
➢ The complaints coming from the customers can be seen through and
rectified quickly.
➢ Customer responsiveness will increase.
➢ All the issues like non delivery of products, delayed delivery, and
partial fulfilment of order will be taken care of.

• Long term:
➢ There will be a single database management system as opposed to
various IS systems for each department.
➢ The flow of data in to the system and out of the system at any point
of time will become very easy and fast.
➢ The operations of the company will become smooth and seamless.
➢ This will help in building the falling brand name of the company.

4. As the company has its own IT department which supports all the departments
individually, therefore the company can has its own internally developed system
which will be a better and cheaper process for the company. Internally developed
system can be a better option because:
• Already company has various applications for various departments.
• It would be easier to integrate all the applications together into a single
application with single database management center.
• The IT team internally can customise the application according to the
requirements of the company at any point of time.
5. C

6. Centralized IT Architecture:- Centralized architecture means that the control panels,

associated power supplies, input, output and reader control modules for each access
device are located in a central location.

Decentralized IT Architecture:- Decentralized means that there is no single point

where the decision is made. Every node makes a decision for it’s own behaviour and
the resulting system behaviour is the aggregate response.

Distributed IT Architecture:- Distributed architecture requires the associated power

supplies, input, output and reader control modules be installed in close proximity to
the access device. Assuming components are of equal quality, either system will
provide the same performance capability and reliability.

Centralized IT architecture is most appropriate to implement ERP in a company

because all the data and information has to be stored in a single database system
and can be distributed and shared by anyone in the company.

7. C

8. Vendor selection for the company will be done on below parameters:-

• Technical Expertise
• Domain Knowledge
• Adequate Manpower
• Project management Skills
• Long existence in the field
• Extra Skills

9. If there is a choice between customizing an ERP to meet the demands of the

organisation and modifying the process in the company to ERP functionality;
I would modify the policies that go along with the market standards and if the
company processes need to be aligned to the market standards.
But the tailoring and modification of the ERP would also be necessary so as to
achieve the requirements of the company.
10. Most important criterion for package selection are-:
• Flexibility and scalability
• Complexity
• User Friendliness
• Technology
• Tie for implementation
• Amount of customization required
• Ability to support multi site planning and control
• Local support infrastructure
• Total cost

11. Typical process steps for ERP implementation are;-

• Package evaluation
• Project Planning
• GAP analysis
• Reengineering
• Business Blueprinting phase
• Configuration and customization
• Testing
• Team Training
• End user training