Moving towards Excellence in TQM

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 Learning Objectives

At the end of this session, you will be able to:

• Understand the concept of various processes related to production,
service and support.
• Understand the various components of processes like human resources,
work systems, and their significance in the implementation of the TQM.
• Understand the Concept of work system, its importance in TQM and ways
of improvement to achieve the targets of TQM.
• Understand the Role and significance of human resources in the
implementation and success of TQM.
• Understand how can companies create employee satisfaction and its
importance in the TQM approach.
 TQM
• A core definition of total
quality management (TQM)
describes a management
approach to long-term
success through customer
satisfaction.
• In a TQM effort, all members
of an organization
participate in improving
processes, products,
services, and the culture in
which they work.
TQM
Management
of Product
Process
 Steps in
Implementing
TQM
Management
of product
process
Tools of
TQM
Management
of product
process – Xerox
Factors
affecting
process
Benefits of TQM
Managing
Change
Quality Guru-
Human Resource Management – Role

Managing the
Motivating staff to
transition to the TQM
achieve total quality
strategy/effort

HR professionals act
Aligning the TQM
as internal
strategy with business
consultants to other
strategy
departments

Key role in building

the TQM culture
 Employee
Well –
Being and
Satisfaction
 Training,
Education
and
Development
 Work Systems Improvement in TQM

• Integration of infrastructure, technologies, information, and personnel working

together on work stations to fulfill the task is known as work system.

• For instance, the plant and machinery the staff working on it and the tools and
equipment's required can be considered as a work system.
Training,
Education and
Development
Organization
Culture
Best Practices Companies
Factors
impacting
Quality
Management
Deming
Philosophy
Quality
Guru
Vastness
of TQM
Continuous
TQM
 Summary

In this session, we have discussed about:

• The concept of various processes related to production, service and support.

• The various components of processes like human resources, work systems, and
their significance in the implementation of the TQM.
• The Concept of work system, its importance in TQM and ways of improvement
to achieve the targets of TQM.
• The Role and significance of human resources in the implementation and
success of TQM.
• How can companies create employee satisfaction and its importance in the
TQM approach.