Name: Jatin Gera

Enrollment Number: C1720999624244

Roll Number: B18646653

MBA Dissertation

Employee Job Satisfaction A Study at ICICI Prudential Life Insurance Co Ltd

OBJECTIVES

The main objective of this Employee Job Satisfaction A Study MBA HR Project at ICICI Prudential Life
Insurance Co Ltd is to describe the various expectations that determine the satisfaction level of
employee.

To identify the factors concerning employee job satisfaction and to analyze and interpret the collected
data.

LIMITATIONS

Due to the constraint of time and resources, the study was conducted in ICICI Prudential Life Insurance
Co. Ltd and the results of the study cannot be generalized.

The accuracy of the analysis and conclusion drawn entirely depends upon the reliability of the
information provided by the employees.

Sincere efforts were made to cover maximum departments of the employees, but the study may not
fully reflect the entire opinion of the employees.

In the fast moving/changing employee’s behavior, many new and better things may emerge in the near
future, which cannot be a safeguard in this report.

Confidential matters restricted to an in-depth study.

FINDINGS

78% of employees are receiving regular job performance feedback in the organization, remaining 22% of
employees specified that the organization needs to take regular job performance feedback.

80% of the employees said that they are satisfied with the employee welfare programmes

80% of employees felt that they are treated fairly by the superiors as well as by the organization
members

74% of respondents satisfied with the employee policies at the company remaining 6% are neutral and
20% of respondents are dissatisfied.

62% of respondents are satisfied with the salary structure, 18% of respondents are extremely satisfied,
7% of the respondents are neutral, 13% of the respondents are dissatisfied that the company offers a
salary structure.

50% of respondents said good about the safety and health standard of the company.

55% of respondents are giving very important towards the recognition and 35% of respondents are
giving importance remaining 10% respondents are neutral towards the recognition.

20% of the respondents are highly satisfied with their position in the company and 30% of respondents
are satisfied 10% are neither or nor 40% of respondents are dissatisfied with their position.

62% of the respondents satisfied with the vision & values of management, 18% of the respondents are
highly satisfied.

28% of the respondents felt relaxed, 58% are felt normal, and remaining 14% of the respondents felt the
work is burdened for them.

80% of respondents give more importance to training & development provided by the company,10% are
neutral, 10% of respondents have not given importance.

72% of the respondents have expressed satisfaction towards existing career plan & growth
opportunities in ICICI Prudential Life Insurance.

65% of employees are receiving cooperation from all other departments remaining 35% of employees
are not receiving cooperation from all other departments.

40% of respondents are satisfied with the company’s quality management system.

71% of the respondents are satisfied with the reward system which is provided by the company.

80% of the employees agree the organization environment is suitable for developing their self-esteem

63% of respondents are satisfied with the appraisal system of the company, 27% of respondents are
dissatisfied, 10% of respondents are neutral.
65% of respondents felt duty timings schedule is convenient remaining 35% of respondents felt duty
timings schedule is inconvenient.

SUGGESTIONS

The organization should try to maintain the same level of satisfaction among employees through better
recognition & reward system mechanism.

The organization may further try to create a healthy competitive environment through its Programs like
employee meeting.

An organization may go for facilitating the security for the employees and create awareness about the
safety measures provided by the company.

For improving the employee’s problem-solving abilities company HR Manager has to take training
sessions through the Case study Methods.

The company has to provide some better packages like Target achieve incentives, Cash Awards.

The company has to give the salaries through their performances and provide better positions to best
workers.

Mainly company has to decentralize the authority to make decisions for better growth and Provide all
above-mentioned benefits to the employees.