8/27/2018 Cisco Jabber Auto Discovery Service - SRV Records

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Cisco Jabber Auto Discovery Service – SRV Records

IM&Presence Jabber

 July 15, 2017  Administrator  Leave A Comment

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8/27/2018 Cisco Jabber Auto Discovery Service - SRV Records

Domain Name System (DNS) is now playing an important role in Uni ed Communications whether you are
using Cisco Uni ed Communications Manager, Cisco Unity Connection. Cisco Contact Center Express, Cisco
IM & Presence, Expressway C or Expressway E etc.

SRV (Service Record) – SRV Records are used to help with service discovery and most commonly used with
SIP con guration. The naming pattern basically starts with an underscore followed by the name of the service,
followed by a period, and underscore, and then the protocol, another dot, and then the name of the domain.

Example:      _sip._tcp.example.com

So, in today’s article, we will see how DNS SRV would help us?

When we deploy Jabber, we manually feed the IP Address of Cisco Uni ed Communications Manager / Cisco
IM & Presence in Jabber Advance Settings.

Screenshot

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8/27/2018 Cisco Jabber Auto Discovery Service - SRV Records

We can con gure DNS SRV which will help in getting the services discovered automatically. Once the
con guration is completed, we don’t need to ll the IP Address of CUCM/IMP. We will leave the account type as
“Automatic” (default) and it will itself discover the IP Address of CUCM/IM&P.

Assumptions : I hope you have con gured DNS Server, Forward Lookup Zone and Reverse Lookup Zone and
added entries for Uni ed Communications servers like CUCM, IM&P, Unity Connection, Contact Center Express
etc.

Now, it’s time to create DNS SRV records for your Jabber.  In your DNS Server, expand Forward Lookup Zone,
expand your domain.  You would see something like _tcp  .

Screenshot

Click on _tcp
On the Right Panel > Right Click  > Click on Other New Records

Screenshot

On Resource Record Type Window > Click on Service Location (SRV)

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8/27/2018 Cisco Jabber Auto Discovery Service - SRV Records

Screenshot

Click on Create Record

Enter the following details :
Service > _cisco-uds
Protocol > _tcp
Priority > 0
Weight > 0
Port Number > 8443
Host Offering this service > CUCMHOSTNAME.yourdomain.com
Click Apply
Click OK

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8/27/2018 Cisco Jabber Auto Discovery Service - SRV Records

Screenshot

Similarly you can add your CUCM Subscriber Hostname by creating a new SRV Record.
Also add IM & Presence Hostname by creating a new SRC Record.  Enter the following details.Service
> _cuplogin
Protocol > _tcp
Priority > 0
Weight > 0
Port Number > 8443
Host Offering this service > IM&PHOSTNAME.yourdomain.com
Click Apply
Click OK

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8/27/2018 Cisco Jabber Auto Discovery Service - SRV Records

Screenshot

Note: The highest priority returned record will be used for Jabber Service.  If you have more than one CUCM
Server, you can change the priority attribute to use that server for the service.

Veri cation :  Verify _cisco-uds or _cuplogin DNS service records

Go to Start > Run > Type CMD and hit enter

Type  nslookup and hit Enter
Type set type=srv  and hit enter
Type _cisco-uds._tcp.yourdomain.com  and hit enter
The output displayed the information for the _cisco-uds SRV record that was built.

Start Jabber Testing : 

Launch Jabber.
Click on Settings Icon on your login screen > File > Reset Cisco Jabber
Click on Reset

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8/27/2018 Cisco Jabber Auto Discovery Service - SRV Records

Screenshot

Enter your Username@yourdomain.com and click on Continue. It will try to nd services.

Enter your Username and Password and you should be able to login.

I hope in this process you realized that have not de ned any IP Address in Jabber Advance Settings and you
are able to login successfully.

Hope this helps!

CISCO JABBER AUTO DISCOVERY SERVICE – SRV RECORDS was last modi ed: by Administrator

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Administrator
I am having 7+ years of experience into IT industry and I love working on technical stuffs.

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With 12 years of experience. Claudio is specialized in the Uni ed Communications and Collaboration
technologies. He has been involved in pre-sale and high-pro le implementations. Graduate in Electrical
Engineering and Bachelor’s degree in Sciences of the Engineering. Current Cisco CCNA
R&S/Voice/Collaboration certi cations.

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I work as an UC Engineer and hold CCIE Certi cation.
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