AIR TEST QUESTIONS ON:

THE RESOLUTION OF
CONFLICTS & S.S. SKILLS
DEFINE THE FOLLOWING…

PERSUASION
COMPROMISE
CONSENSUS BUILDING
MEDIATOR
NEGOTIATOR
 PERSUASION COMPROMISE

RESOLUTION OF A PROBLEM

CONSENSUS BUILDING NEGOTIATION

PERSUASION

▸ The Process of convincing others to accept a different

viewpoint on an issue through logic or reasoning. Used
when trying to get someone to adopt your idea.

▸ working to have others willing see your point of view

▸ working to convince others your idea is better

▸ changing a person or groups attitude about an idea

▸ Ex. - Candidates try to persuade you to vote for them,

COMPROMISE

▸ Way to resolve a conflict.

▸ each side must be prepared to give up something.

▸ each side gets something in return

▸ none of the parties walk away feeling they got

everything they asked for

▸ both parties are willing to end their dispute because

each gets some of what they wanted.
CONSENSUS BUILDING
▸ a process in which a dispute of conflict involving several parties
is resolved.

▸ Mediator - tries to bring about a resolution by involving all

parties.

▸ each party discusses the issue and come to final

agreement.

▸ participants come up with a list of alternatives and narrow

them down until a resolution is reached.

▸ after discussion and give and take choices are narrowed

down to a single approach which is fine tuned to satisfy all

▸ all participants agree with the final outcome

NEGOTIATION
▸ a discussion aimed at reaching an agreement

▸ how people settle differences where what one person

wants is in conflict with what someone else wants.

▸ aim is to bring about a solution that is acceptable to both

parties leaving both parties feeling as if they have “won”.

▸ solve a disagreement without leading to a breakdown in

communication.

▸ You don't get what you deserve you get what you can
negotiate.
STEPS IN A NEGOTIATION
▸ 1. Understand what is at stake

▸ both sides need to be interested in reaching a solution

▸ each party needs to understand they other’s view point

▸ 2. Be Respectful of the other person

▸ if someone thinks the others are listening thoughtfully

he/she is more likely to respond positively

▸ 3. Be open to Negotiate with the other party

▸ both parties need t come up with creative compromise

solutions that work for both parties.