GARY R.

ROSENTHAL
4005 Lost Creek Drive, Plano, TX 75074 916.832.8111
gary@garyrosenthal.com

PROFILE

Sales/Technical/Training professional with 7 years of diversified experience in direct and retail

computer sales and technical support in the banking and retail industries. Developed and instituted
proprietary payroll and sales reporting streamlining existing systems. Demonstrated training,
technical, sales and managerial strengths include:

• Sales and Payroll Reporting Management

• Advanced Training Administration / Delegation
• Negotiation Customer Service
• Presentation Programming Skills
• Advanced Selling Skills Merchandising
• Computer Product Knowledge Microsoft Office XP Master Certification

EXPERIENCE

REGAL WINE COMPANY, SANTA ROSA, CA 2008 – 2009

A distribution company in charge of multiple brands associated with Jackson Family Estates.

Account Specialist, 2008 – 2009

Responsibilities include servicing three major supermarket chains on-premise for industry-wide compliance
of product placement, and ensuring fair representation amongst all brands. Position requires travel to each
individual chain, on a schedule, within Greater Northern California. Required to submit daily tracker of
brand representation and placement, along with weekly expense reporting for costs incurred on the road.

DELL DIRECT STORE, ROSEVILLE, CA 2004 – 2008

A $1.5M direct sales kiosk charged with selling computer systems, peripherals, protection plans, home office
solutions
and system set-ups.

Dell Badge Representative / Acting Manager, 2004 – 2008

Responsibilities include general sales, daily opening and closing, product demonstration, scheduling,
monthly quotas, payroll, inventory and kiosk refresh. Position requires an in-depth knowledge of products
and features and the ability to adapt products and features to individual customer’s needs.
• Have led efforts in creating new and original procedures for tracking and quantifying sale’s results,
monitoring sale’s quotas and the tracking of the kiosk’s sales-force hours. Developed a proprietary
payroll tracking system on excel for use in the kiosks company-wide. Estimated cost savings of
$25.0K.
• Selected by senior management as the Service Revenue per Unit Advocate (SRU) to lead efforts in
controlling service metrics at the kiosk level . Estimated revenue generating potential of $50.0K
annually.
• Consistently ranked in top 10 for sales in the Western Region. Acknowledged for superior sale’s results
during the National Sale’s Conference.
• Responsible for initial training of new sales associates and subsequent changes to product line and
advanced selling techniques.

THE VERGE, SACRAMENTO, CA 2004 – 2007

An 800 off-campus apartment complex servicing several Sacramento Universities.

Tech Support, 2004 - 2007

Sole technical support person for entire apartment complex servicing the computers and peripherals for on-
premise student learning center and administrative offices.
• Twenty-four hour trouble-shooter with administrative access codes to mitigate hardware, software,
network and internet problems. Estimated cost savings of $10.0K annually.
• Advised and trained staff on use of various office software, internet and network programs.
• Met with representative of White Knight’s Security Gate Systems to integrate new security gate into the
existing security system.
GATEWAY, Santa Rosa, CA 2003 – 2004
A $3.6B producer, marketer and retailer of computer systems, peripherals, protection plans, home office
solutions
and system set-ups.

Solutions Advisor, 2003 - 2004

A commission based retail environment providing computer, networking. media solutions and options for
individuals and small businesses. Responsibilities included general sales, floor merchandising, product
demonstration and problem resolution.
• Ranked number 3 out of selling staff of 10 for the Santa Rosa Store.
NAUGATUCK SAVINGS BANK, Naugatuck, CT 2002 – 2003
A 1.0B regional savings & loan bank offering checking, savings, investments, loans, mortgages, etc.

IT Intern / Tech Support, 2002 - 2003

Member of the technology department of the corporate office. Responsibilities included cross training
of certified tellers on banking computer systems and providing technical support for all banking
departments in the 6 bank branches as well as the corporate office. Position required installing
hardware, packaged software systems and applications. Functioned as the on-call trouble-shooter for
the corporate office and the 6 branches.
• Assisted in the set up and maintenance of the NSB Intranet.
• Researched, selected and installed virus protection systems for NSB Corporate Headquarters and 6
branches.

EDUCATION

Santa Rosa Junior College, Santa Rosa, CA

AS Candidate, Liberal Arts

COMPUTER SKILLS / CERTIFICATIONS

Visual Basic programming, C++ programming, Java, Networking Systems, HTML – Web page design, Internet
Search Engine, AS400, Access, Siebel Systems, Lotus 1-2-3, Microsoft Office XP Master Certification (March
2005) – expert proficiency in Excel, Word, Powerpoint, and Outlook, Install and trouble-shoot hardware and
software problems, Type at 120+ WPM.

OTHER INTERESTS

Acting (performing in local productions since age 4)

Music (play saxophone, guitar and keyboard)
Certified in CPR & First Aid
Golf
Video gaming
Web Master (running personal website)
American Sign Language (3rd level proficiency)