1 &2. I'm a conscientious self disciplined person who looks to do things right the first time.

I'm a great
listener and I love problem solving.

3. I studied English at GIF English Center.

4. First I always apologize no matter who is at fault to diffuse the situation second I listen and don't take
the customers anger personally.

5. Telus has an international reputation as a world-class call center here in Guatemala and many other
countries in the world.

6. I know I can contribute to the success of this great company.

7. Telus International has some of the highest-profile customers in the world and works to develop their
employee Talent.

8. I have many hobbies and interests outside of work that keep me recharged and fresh. But I won't go
into detail.

11. Telecommunications has to do with anything that involved cell phone technology or landline
communication.

12. Call centers or bpos are third-party companies contracted by corporations to handle their customer
Communications through phone calls email chat or text.

13. Everyone feels stress and deals with it in different ways I usually can take a quick short walk or talk
about what is going on with someone I can trust.

14. Some characteristics would be great listening stills, a desire to help customers, able to learn new
things quickly, and be teachable.

16. Well plans and situations can change dramatically in a short. Of time but I'd like to be in a company
having contributed greatly so that I am awarded promotions with increasingly more responsibility within
the company.

17. My mother was a great example of someone who always was hard-working and diligent and she was
a big influence in my life.

19. I used to get upset easily before but I learned to not take everything so personal and to overcome it.

20. My strengths are I'm a good listener and I'm very disciplined. One of the weaknesses that I overcame
is I used to get frustrated when I didn't do something perfectly but I recognized it and overcame it.

21. Yes I have questions for you. One is how long have you worked here? Where else did you enter for
you before working here. What was your first position here before you or in this position now?

22. Customer service means representing the company I work for in a way that keeps their customers
happy and informed.

25. Learning English has definitely had a positive change in my life to give me more opportunities.
28. My mother is my role model she was never lazy was very disciplined consistent in her life.

29. Yes I use the internet for social media and to read the news.

31. I bought a car in the salesman wasn't pushy any listen to my needs and wants that I had for a car.

32. I once went to a restaurant and my waitress was very rude to me I felt like I was more of a bother
and inconvenience than I was a customer.

33. Samsung.

34. It is important so one can truly understand the others issue and feel trusted.

35. Teamwork is important because it instills trust them on co-workers and everyone will need the help
of others at one time or another.

36. Get hired by a reputable International Company.

37. See number 16.

39. I can navigate to the internet I have used Microsoft Word but I'm willing to learn other programs as
well as quickly as possible to contribute to the company.

40. Integrity means my words and actions line up for the good. It means telling the truth even when it
won't benefit me.

41. Commitment means I dedicated to a job or task or organization. It means I will work to my or others
benefit.

42. Teamwork memes everyone pulling their own weight and being responsible for the tasks and
responsibilities they are assigned. It also means that my co-workers and management can count on me
to contribute when others need help.

43 &44. I choose to keep my work life and personal life separate. So what I do outside these walls I
choose not to discuss here at work.

45. I studied at GIF English Center and it was difficult at times but I stayed disciplined and focused to
learn English the best I can.

49. The way I handle pressure at work is is know that I'm not perfect and I will make mistakes. But to
learn to make as few as possible. Constantly improve my skills so that situations that can be stressful will
no longer be stressful. Also, to not take everything so personal.

50. Punctual. Disciplined. Dedicated.

Dare questions here that I chose not to answer simply because they require actual demonstration
training and teaching. Some of the questions here are ridiculous and I would tell your students to
declined to answer them.