CHAPTER NO.

INTRODUCTION

1.1 INTRODUCTION TO THE STUDY

Total quality management(TQM) has spread its wings in every sphere of the global
corporate world and Indian companies are no expectation. In this paper. first the
growth and spread of TQM in India is traced from its initiation to current status. Further
the paper has tried to identify the causes for poor quality of products and services, and
the gaps that exist between the expectations and the outcome after adopting the TQM
practices later a critical view of the quality scene in India is presented, and finally,
based on this observations suitable guidelines and recommendation are made to
bridge this gap. It is concluded that there is still a long way to go for Indian companies
to receive the stamp of acceptance for their products at international level.

This is total quality management project Report. Human resource is the most
important factor for any organization and success of any organization is depending
upon its resource. If human resource of organization is not happy with the organization.
It will adversely affect the organization.

The higher degree of commitment toward work will improve productivity and will
decrease rejection cause due to human factor.so, to make the people happy is the
responsibility of the organization. So, this study is helpful to measure the level of
commitment toward work and know and to know the factor affecting the commitment
level.

1.2 STATEMENT OF PROBLEMS

The main emphasis will be on to find out quality employee’s commitment towards their
work as a result total quality implementation.

1
1.3 OBJECTIVE OF THE STUDY

The objective of this study are:

1. To find the extend of TQM implemented in the organization.

2. To study the level of commitment of employees towards their work
3. To find out factor influencing the commitment.

1.4 SIGNIFICANCE OF STUDY

The study on this topic “Total quality management” will be useful not only to the
researcher but also to the management. The study has wide scope in understanding the
degree of commitment of the employee towards organization It also useful in understanding
the various factors that influence and motivate the employees to perform. It can be applied to
understand the problems faced during their stay and the role of various organizational factors
on the behavior of the employees. This study finds wide application of various theoretical
concepts into practice.

1.5 RESEARCH METHODOLOGY

1.5.1 RESEARCH METHODOLOGY:

Research methodology is the process which helps in selecting tool to achieve objectives. The
research was conduction in descriptive form. Marketing research specifies the information
required addressing this issues, design the method for collecting information manages and
implement the data collection processes, analysis result and communicates finding and their
implications. Both primary and secondary data were collected by the researcher.

1.5.2 SOURCES OF DATA COLLECTION

1.5.2.1 Primary data

2
Data obtained from the first hand by the research is called as primary data. Here the main
sources of primary data collection was collection was interview, discussion and interaction
with employee by using questionnaire.

1.5.2.2 Secondary data

Any data which has gathered earlier for some other purpose are secondary data in the hands
of marketing researcher. Refer to data available in the some form or another and many include
the result of previously performed research or other available material such as internet,
reports. Various sources of secondary data are internet Newspaper interaction with company
employee, HR related books, and company website.

1.5.3 Sampling Procedure

Sampling plan has three parts, are as follows.

1.5.3.1 Study Area

Employees and some part of Workers of Triveni formulation Ltd.

1.5.3.2 Sample Size

Sample was selected which will cover the substantial portion to achieve the reliable result.
The sample size was selected 50 respondents.

1.5.3.3 Sampling Method

Simple Random sampling.

1.6 Limitation of the study:

1. Employees of the organization may hide the fact.

2. The management did not agree to disclose all the confidential data.
3. Number of respondents is very less, so clear conclusion can’t be drawn.

3
 4. The study is limited to employees and workers.
5. The information was taken from human resource department, further the.
questionnaire setup was checked from human resource and objectionable
questions were dropped

Chapter No.2

Company Profile

2.1 About of organization

We use the latest in the pharmaceutical technology to channel over two decades of
experience in to one table/capsule that cures and one drop that defends and protects. Our
chemists and medics explore every drug to its last particle and install safe and sure healing
to innovate one dose of confidence. At Triveni Fourmulations Limited, we’re inspired by a
single goal: Your health. we are a leading manufacturer, supplier and exporter of a wide
range of tablets, capsules, suspensions, etc. Our organization is committed to be a global
leader in healthcare, helping to change millions of lives for the better by providing access to
safe, effective and affordable medicines and related healthcare solutions. We are affiliated to
the prestigious Indian Drug Manufacturer’s Association (IDMA).

4
2.2 MISSION

Since inception in 1984, we, at Triveni Formulations, have been working towards the
realization of the following:

 To ensure that we deliver the value products to our patients and customers
 We are focused on continually improving the way we business; on operating with
transparency in everything we do; and listening to the views of all of the people
involved in healthcare decisions.

2.3 Quality Management

A special Quality Management Division spearheads the concept of Total Quality

Management, an integration of all functions with built-in quality. We at Triveni Formulations
Ltd. Focus on maximizing the overall therapeutic and commercial value of commonly
prescribed pharmaceutical formulations by enhancing their performance and reducing their
adverse event profile. Such innovation also helps to improve the overall patient