Shannon McCourt

272 Shanly St. Port Perry ON. L9L 1J4 Cell: 905-925-5896
E-mail: shannon_m18@msn.com

Career Objective
Seeking employment in the Office Administration field.

Highlight of Skills
Able to work in a team as well as independently
Proficient in Windows, Excel, Access, Internet, Email, Microsoft Office
Strong skills in oral communication, decision making and negotiation
Friendly and polite individual; has a positive attitude toward learning, growth and adapting to change
Able to think independently and quickly resolve problems
Perform effectively despite sudden deadlines and changing priorities
Get along well with co-workers and supervisors
Dependable employee, willing and able to fill in for others when necessary
Enjoy working weekends, holidays and long hours

Relevant Skills
Retail/Sales and Customer Service
 Use good judgment in decision making and adapt to changing work environments
 Interact with a wide variety of individuals, work well in a team setting
 Successfully defuse angry costumers by using patience and excellent listening skills.
 Handle difficult customers in a patient and professional manner.
 Assist customers in selecting merchandise.
 Trained in using a cash register.
Teamwork Skills
 Able to work in a team as well as independently.
 Get along well with co-workers and supervisors.
 Keep a positive attitude and good sense of humour.
 Good organizational skills to work autonomously and plan meetings and events.

Employment /Volunteer History

Almost Perfect Key Holder January 2016-August 2016
Scugog Island 1st Nations Summer Student Coordinator Summer 2016
Scugog Island 1st Nations Child Welfare Assist. Summer 2015
McDonalds Service/Drive-Thru March 2012-August 2013
Scugog Island 1st Nations Health & Wellness Promo Assist. Summer 2013
Scugog Island 1st Nations Administrative Clerk Summer 2012
Herder Sales, Port Perry, ON Office Cleaner Summer 2010
Camp Samac Camp Counsellor in Training Summer 2008 & 2010
Scugog Island 1st Nations, Pow Wow Volunteer 2000-present

Education
Port Perry High School Completed Grade 9, 10, 11 & 12 2010-2014
Durham College Office Administration Working towards diploma