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INDEX

1. Executive summary ……………………………………………..……..…05


2. Introduction ……………………………………………………………….08

2.1 Industry Overview

(a) Global scenario

(b) Indian scenario

(c) players

2.2 Company Overview

3. Project Profile……………………………………………………..……….43
3.1 Objective of study and scope ………………………………….……..44
3.2 Methodology and procedure of work………………………………..46
4. Observation and Analysis of data ……………………………………….50
5. Findings ………………………………………………………………..…67
6. Recommendations ………………………………………………………..70
7. Conclusion …………………………………………………………………72
8. Learning outcome …………………………………………………………74
Annexure
Reference

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LIST OF FIGURES

List of Figure P. No.

Figure 4.1 Working Position Of Employee 49

Figure 4.2 Recruitment procedure followed in your organization are good. 50

Figure 4.3 The procedure we follow at Ezetap help us to get a right candidate 51

Figure 4.4 The Recruitment procedures helps you to meet the requirements of your 52
clients

Figure 4.5 According to your perception ‘referrals’ is the best source for recruitment 53

Figure 4.6 The sources of the human resources can satisfy needs of their clients 54

Figure 4.7 The level of evaluation that goes into the candidate before forwarding 55
him/her to client is good

Figure 4.8 Offering gifts, vouchers etc to the new joiner to welcome them in a warm 56
and friendly way

Figure 4.9 Received training in equalities in relation to employing and managing 57


staff.

Figure 4.10 The ‘Direct appointment’ best way of getting clients for Business 58
Development

Figure 4.11 Satisfied with the selection procedure for lower level candidates in your 59
organization

Figure 4.12 Need to make changes in the existing selection process 60

Figure 4.13 The relocation expenses of the outstation candidate(within India) is 61


beared by the company

Figure 4.14. An employment agreement signed by the fresher 62

Figure 4.15The quality of the selection in the organization is satisfactory. 63

Figure 4.16 Rating the level of client satisfaction in Ezetap 64

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LIST OF TABLES

List of table P. No.

Table 4.1 Working Position Of Employee 49

Table 4.2 Recruitment procedure followed in your organization are good. 50

Table 4.3 The procedure we follow at Ezetap help us to get a right candidate 51

Table 4.4 The Recruitment procedures helps you to meet the requirements of your 52
clients

Table 4.5 According to your perception ‘referrals’ is the best source for recruitment 53

Table 4.6 The sources of the human resources can satisfy needs of their clients 54

Table 4.7 The level of evaluation that goes into the candidate before forwarding 55
him/her to client is good

Table 4.8 Offering gifts, vouchers etc to the new joiner to welcome them in a warm 56
and friendly way

Table 4.9 Received training in equalities in relation to employing and managing 57


staff.

Table 4.10 The ‘Direct appointment’ best way of getting clients for Business 58
Development

Table 4.11 Satisfied with the selection procedure for lower level candidates in your 59
organization

Table 4.12 Need to make changes in the existing selection process 60

Table 4.13 The relocation expenses of the outstation candidate(within India) is 61


beared by the company

Table 4.14. An employment agreement signed by the fresher 62

Table 4.15The quality of the selection in the organization is satisfactory. 63

Table 4.16 Rating the level of client satisfaction in Ezetap 64

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EXECUTIVE SUMMARY

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Human Resource Management involves the development of a perfect blend between
traditional administrative functions and the well-being of all employees within an
organization.
The human resources are the most important assets of an organization. The success or
failure of an organization is largely dependent on the caliber of the people working therein.
Without positive and creative contributions from people, organizations cannot progress and
prosper. In order to achieve the goals or the activities of an organization, therefore, they need
to recruit people with requisite skills, qualifications and experience. While doing so, they
have to keep the present as well as the future requirements of the organization in mind.
Recruitment is distinct from Employment and Selection. Once the required number and kind
of human resources are determined, the management has to find the places where the required
human resources are/will be available and also find the means of attracting them towards the
organization before selecting suitable candidates for jobs.
I have done my training in Ezetap company which will do with innovative technology - built
in India - that will break the legacy silos and business models in Financial Services, and
allow Ezetap merchants to deploy customer experiences and connected solutions that were
not possible, and in some cases imaginable before Ezetap came. The Methodology of the
Study is descriptive. Sources of Data the methodology used to collect the data in the
organization Primary sources include the respondents from whom the required information
was gathered directly and emphasis was laid on their opinion. Data was obtained through
regular interaction with the functional heads and the employees. The methodology used for
the study is Questionnaires and Observation. Data regarding the study has been collected by
the questionnaires and observations. The sample size was taken as 35. With the help of these
two data sources all the findings, conclusions and suggestions have been derive The
chapterisation consists of five chapters- namely:
 The first chapter consists of introduction where the project topic recruitment
and selection is introduced and the need, objectives, methodology, limitations
of the study is also introduced.
 The second chapter consists of the industry profile where the industry profile
and the company profile is introduced.
 The third chapter consists of the theoretical framework of the study where the
need for knowing the recruitment and selection in the organisation is known.
 The fourth chapter is the analysis of the data where the collected primary data
and the secondary data are analysed and interpreted

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 The fifth chapter is the summary which consists of summary of the topic and
the findings, suggestions, annexure, bibliography

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