For context, Nexford is a University startup with Offices in London, Egypt, and the Philippines.

On the
East Coast of the US we also have a 1/3 of our staff who work from home. Our learners are global and all
learning is entirely online. Nexford has favorable deals in place with Microsoft for education discounts.

Please answer questions as carefully and thoroughly as possible in one hour. When you are finished
please zip up your answers along with any additional files such as Excel spreadsheets. Submit the zip file
on the website where you downloaded this test.

Questions
1. Please explain how someone should reset their password in our O365 instance? Assume you are
explaining this to a non-technical person over email.

Answer: first login to O365 @ www.office.com and follow the link sign-in on the top right
using his mail address then follow the instruction by pressing forget password link below the
password area then follow the instruction by writing down the characters to confirm that he is
not a robot then follow the next steps until he gets hi new password.

2. Please list all the factors that would influence your recommendations around staffing levels to
support an internal team of 200 staff and 2000 learners. The internal people are evenly spread
between GMT-5, GMT, GMT+2, and GMT+5?

Answer: IT will be time zones factors as the time will differ for these regions, culture and
language accents supposing all talking English otherwise we will have a language factor too.

3. Please detail the costs and time associated building this support program?

Answer: I guess the time will be from 2 months to 4 with contingency, supposing that we
have all the systems ready and for the cost I can’t give an exact figure as I can’t see the whole
picture I need to have more informations.

4. What metrics would you use to monitor and manage the support function?

Answer: Response time and efficiency.

5. What would you expect the average excess capacity to be on such a team?

Answers: for the no. mentioned above I guess it will be about 20%

6. What are the primary challenges going to be scaling the support program from the numbers
above, to supporting 400 staff and 10,000 learners in 12 months?
 Answer: The quality of the hired persons to handle such numbers, also considering the factors
above.

7. Describe the steps to necessary to allow some, but not all, of our staff to log into external
website via Azure AD SSO?

Answer: Select the single sign-in mode, configure domain and urls, configure user attributes,
create SMAL signing certificate, assign user to the application and configure the application to
use Azure AD.

8. How should Microsoft licenses be administered and assigned, from a management standpoint?

Answer: the licenses should be administrated based upon the university policy, and should be
controlled by the O365 admin or who will have this privilege and assigned for the staff first
then second the business needs.

9. Nexford aims be as serverless as possible and to minimize IT Capex where possible. What sort of
things would you recommend Nexford do to achieve this? And what problems might we face?

Answer: if we need to minimize the capex then we will go for clouding and hosting services,
but the problem that we will face that we will invest in communication (internet services)
which has no ROI .