Kania Citra Agustiara

My curriculum Vitae

EXPERIENCE EDUCATION

Guest relation Officer & Bina Nusantara University

Computerized Accounting 2011 to 2013
Reservation Agent
PT. Karawang City Development
Senior High School
December 2017 to Present
SMA Yuppentek 1 Tangerang 2008 to 2011
• Welcoming Guest in a friendly and professional way
• Addressing & escalating customer complaints Junior High School
• Providing Information About Facilities, program & other
SMP N 87 Jakarta 2005 to 2008
services
• Process reservation by mail, telephone, or central

reservation SKILLS
• Created & maintance Reservation recordby date of arrival
 • Prepared letter of Confirmation
Computer Knowledge
 • Created & maintance Reservation recordby date of arrival
• Understand the hotel’s policy on guaranteed reservation  Microsoft Office 
 Computer Literate 
 Social Media Literate 
 Internet Literate 
Smartfren Gadget Leader Professional
PT. Smartfren Telcom Tbk  Sales Management 
December 2015 to October 2017  Administration 
• Manage & monitor area AVA & productivity of SGS  Communication 
• Lead & responsible to manage 15 SGS productivity,  Negotiation 
knowledge & compliance
• Responsible for area quality outlet & customer
• Daily monitoring on supervised SGS INTERESTS
activation/productivity
• Comply with operational standard procedures &Report all
Music
daily monitoring productivity  music pop
 accoustic
Assistance/Admin Legal (HRD
Division)
PT. Wellcomm Ritelindo Pratama
November 2014 to November 2015
• Orienting new employee
• Monitors unemployment claims by reviewing
documentation
• Maintains human resources record by recording new hire,
transfers, terminations, etc
•Send out offer letters and contract (branch office) for
employee

Customer Service Specialist

PT.GSI ( Samsung Service Centre)
August 2013 to November 2014
• Resolve customer complaint ( directed )
• Suggest information about products and service
• Selecting & explain the best solution to solve the problem
• Input data customer in system
• Receive payments by cash, credit card, or debet
• Issue receipt, refund, credits, or change due to customer